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- Tasks: Lead a passionate team to create unforgettable travel experiences for customers.
- Company: Join Kuoni, a leading travel company known for its exceptional service and vibrant culture.
- Benefits: Enjoy competitive pay, travel perks, and a supportive work environment.
- Why this job: Combine your love for travel with a rewarding career in an inspiring team.
- Qualifications: Experience in sales and a passion for travel are essential.
- Other info: Opportunities for career growth and exciting educational trips await you!
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are looking for an experienced Assistant Manager to join our store in the Trafford Centre. When you work in one of our beautiful stores, you'll discover a travel career with a difference - from how we treat our team to the experience we give our customers. We call it the Kuoni Difference.
As the Assistant Manager, your personality, exceptional customer service skills and your destination knowledge is what our customers come back for time and time again. You will create and sell worldwide holidays for customers, looking after them from start to finish; from enquiry to welcoming them back onto home soil.
So what are we looking for:
- Confident & well-travelled natural conversation starters that can bring their personality to work!
- Be passionate and enthusiastic about travel (with first-hand experience of multiple long-haul destinations)
- Be self-motivated and dedicated to building a repeat customer base
- Have proven experience thriving within a sales environment
- Have a good knowledge of the travel industry and experience in selling & designing tailor-made holidays
- Manage own time effectively
- Be confident and have leadership experience as an Assistant Manager
- Adaptable and be flexible in an ever-changing and omni-channel environment
- Have experience using booking systems or have the ability to pick up new systems quickly
- Experience working retail hours
What does a typical day look like as an Assistant Manager? It all starts by talking all things travel whilst your customer enjoys the in-store experience. You will deliver a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend and of course all created with absolute commitment to quality.
Once your customer has booked their dream holiday with you, it's down to you to ensure their booking experience doesn’t stop there. You will also act as the customer's concierge and point of contact. Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with our specialist brands and third party suppliers.
As an Assistant Manager, you will also manage the store in the absence of the Store Manager and strive at all times to build a strong management team to lead the team to success. This will involve dealing with customer complaints, booking checks and supporting team members with issues that arise confidently and compassionately.
To apply, please provide your CV and covering letter. We aim to respond within 7 days. We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported.
Benefits for our retail team include ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way. We offer:
- Retail training & career progression
- Opportunity to grow your own database of VIP customers
- Yearly overseas conferences for our Retail Store Managers & Assistant Managers
- The unique opportunity to sell an unrivalled range of luxury holidays
- At least one educational trip per year
- Discounted staff travel
- Perkbox, providing thousands of discounts
- From 25 days' annual leave, increasing the longer you work with us
- Exceptional performance-related pay
- Friendly, fun and supportive work environment
- Employee Assistance Programme
- Two days of paid leave each year to volunteer
Assistant Manager - Trafford Centre in Manchester employer: DERTOUR UK
Contact Detail:
DERTOUR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Trafford Centre in Manchester
✨Tip Number 1
Get to know the company inside out! Research Kuoni's values, their unique selling points, and what makes them stand out in the travel industry. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend travel industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that Assistant Manager role.
✨Tip Number 3
Show off your travel experiences! When chatting with interviewers, share your personal travel stories and how they relate to customer service. This not only highlights your passion for travel but also demonstrates your ability to connect with customers on a personal level.
✨Tip Number 4
Be ready to demonstrate your sales skills! Prepare examples of how you've successfully sold products or services in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression during interviews.
We think you need these skills to ace Assistant Manager - Trafford Centre in Manchester
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your personal experiences and how they’ve shaped your understanding of customer needs. We want to see that you’re not just applying for a job, but that you genuinely care about creating unforgettable holiday experiences.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Assistant Manager role at Kuoni. Highlight your sales experience, leadership skills, and any relevant travel industry knowledge. We appreciate when candidates take the time to connect their skills with what we’re looking for!
Be Personable and Authentic: We’re all about personality here at Kuoni! In your application, don’t be afraid to let your true self come through. Use a friendly tone and share anecdotes that showcase your customer service skills and ability to connect with people. We want to know who you are beyond your qualifications!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DERTOUR UK
✨Know Your Destinations
Brush up on your travel knowledge, especially about long-haul destinations. Be ready to share personal experiences and recommendations during the interview. This will not only show your passion for travel but also demonstrate your ability to connect with customers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully sold products or services in the past. Highlight any specific sales targets you've met or exceeded, and be ready to discuss your approach to building customer relationships and ensuring repeat business.
✨Demonstrate Leadership Qualities
As an Assistant Manager, you'll need to lead by example. Think of situations where you've taken charge or supported a team. Be prepared to discuss how you handle challenges, manage conflicts, and motivate others to achieve their best.
✨Embrace Flexibility and Adaptability
The travel industry is ever-changing, so it's crucial to show that you're adaptable. Share experiences where you've successfully navigated change or dealt with unexpected situations. This will reassure them that you can thrive in a dynamic environment.