Do you want to join an award winning company for being the Best place to work in travel?
For our teams to be successful, they need inspiring leaders with strong travel sales experience to lead the way.
What You'll Be Doing
As Store Manager, you'll take full ownership of your store's performance, leading your team to achieve ambitious sales targets while delivering the exceptional service Kuoni is renowned for. You'll create an engaging and inspiring environment for both customers and colleagues, ensuring every interaction reflects our premium brand.
Your responsibilities will include:
What We're Looking For
Our Kuoni Store Managers are hands on and support our Personal Travel Experts every step of the way. We're looking for a passionate leader who can inspire others, drive results and create an exceptional workplace culture.
You'll ideally have:
Desirable:
- Good all round understanding of the sales and commercial aspects of tour operating, including scheduled flying
- Excellent working knowledge of at least one travel agent or tour operators reservations system
Benefits for our retail team
We understand that there’s more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.
We’re also a company that values wellbeing, sustainability and giving back, so you can feel proud and confident to work with us.
Travel opportunities
- At least one educational trip per year, gaining first-hand knowledge to share with your customers. We’ve sent our travel experts on unforgettable trips to destinations including the Maldives, Sri Lanka, Seychelles, Barbados, Galapagos, the French Alps, Malta, Kenya and Corfu and many more.
- A yearly overseas retail management conference to look forward too (the last one was in Sri Lanka).
- Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays
- Discounted staff travel
- The top sales performers in our retail stores are awarded an overseas VIP trip (This year our top sellers are off to Mauritius & Dubai!)
Retail training & career progression
- Our training kicks off with a five-week virtual programme, supported by in-store training
- Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
- Strong connection and open communication with our leadership team and amazing head office
- Opportunity to grow your own database of VIP customers and build lasting relationships, wowing your customers with our award-winning service and Kuoni touches
- Opportunity to attend and organise events as a Kuoni ambassador
- The chance to take on extra responsibilities such as running your store’s social media account or in-house projects
- Strong recognition and internal promotion opportunities
- The unique opportunity to sell an unrivalled range of luxury holidays. As both a tour operator and travel agent, we can create Kuoni itineraries from scratch and find the perfect holidays from our handpicked travel partners.
Lifestyle & financial benefits
- From 25 days’ annual leave, increasing the longer you work with us
- Matched contribution pension scheme
- Exceptional performance-related pay (opportunity to earning an extra £4,000 - £7,000 a year on top of your salary).
- Friendly, fun and supportive work environment – as part of our Kuoni family, you are treated as an individual and encouraged to shine
- £290 per year clothing allowance to create your ‘Wear to Work Wardrobe’
- Interest-free season ticket loan on public transport
- Bike2Work scheme
- Free annual family travel insurance
- Loyal service awards to celebrate important milestones
- Significantly enhanced maternity and paternity leave
- Recommend a friend – we welcome referrals to join our team and currently offer a £1500 bonus for each successful introduction.
Wellbeing & giving back
- Employee Assistance Programme that provides a complete support network, offering expert advice for both professional and personal matters
- Wellbeing support from our fully trained Heads Together Team
- Free flu vaccinations at a convenient location
- Free eye tests and money towards glasses for VDU use
- Two days of paid leave each year to volunteer and give something back to the local community
- Opportunities to get involved in great fundraising activities for our charity partner, Mind.
To get a further insight into our culture please follow us on Instagram: @workatkuoniuk and visit Kuoni Stores
We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal opportunity throughout the application process, we welcome you to get in touch. Our team is here to assist you at every step, whether you require additional information, or support to navigate the application process. We believe that promoting diversity and inclusion enriches our organisation, and we are committed to helping all candidates showcase their talents and potential - [email protected]
