Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to create unforgettable travel experiences for customers.
- Company: Join Kuoni, a renowned travel company known for luxury holidays and exceptional service.
- Benefits: Enjoy perks like discounted travel, ongoing training, and a supportive work environment.
- Why this job: Be part of a vibrant culture that values travel, customer satisfaction, and personal growth.
- Qualifications: Must have sales experience, a passion for travel, and strong leadership skills.
- Other info: Flexible hours with opportunities for educational trips and career progression.
The predicted salary is between 28800 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
We Live and Love Travel…. Do you?
It\’s not just our holidays that are award-winning. Our workplaces are too!
We are looking for an experienced Assistant Manager to join our brand new store in John Lewis Nottingham (due to open in the next few months). Both full and part time applications will be considered (minimum of 4 days a week).
This would also be a fantastic opportunity for an experienced Travel consultant looking for their next step in their career.
When you work in one of our beautiful stores, you\’ll discover a travel career with a difference – from how we treat our team to the experience we give our customers. We call it the Kuoni Difference.
Come and join our team of enthusiastic, inspiring and knowledgeable people and experience the buzz of sharing your passion for travel. You\’ll sell an unrivalled range of luxury holidays, add the Kuoni touch to take things to the next level, and jet off around the world on incredible educational trips.
As the Assistant Manager, your personality, exceptional customer service skills and your destination knowledge is what our customers come back for time and time again. Not only will you lead by example and support the Store Manager, you will create and sell worldwide holidays for customers, looking after them from start to finish; from enquiry to welcoming them back onto home soil. We make sure that booking holidays are as enjoyable as the trip itself…
So what are we looking for:
Confident & well-travelled natural conversation starters that can bring their personality to work! Our Assistant Managers not only have a hunger for sales but also a real genuine passion for making their customers booking journey as seamless as possible. Therefore our desired applicant will:
- Be passionate and enthusiastic about travel (with first-hand experience of multiple long-haul destinations)
- Be self-motivated and dedicated to building a repeat customer base
- Have proven experience thriving within a sales environment
- Have a good knowledge of the travel industry and experience in selling & designing tailor-made holidays, including knowledge of third party product
- Manage own time effectively; there\’s a lot to do before, during and after the customer journey.
- Be confident and have leadership experience as an Assistant Manager
- Adaptable and be flexible in an ever-changing and omni-channel environment (more so now than ever)!
- Have experience using booking systems or have the ability to pick up new systems quickly
- Experience working retail hours (Most of our stores are open 7 days a week therefore a for this opportunity there is a requirement to work 37 hours across 5 days which will include a selection of shifts including evenings and weekends. Typically you will get one full weekend off a month, as well as an additional weekend day). The store is open Monday to Saturday 9am – 6pm and Sunday 11am – 5pm.
What does a typical day look like as an Assistant Manager…
It all starts bytalking all things travel whilst your customer enjoys the in store experience; whether it be over a glass of Champagne, a cold Peroni or sipping tea from around the world.
You will deliver a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend and of course all created with absolute commitment to quality. As part of Kuoni\’s new retail vision we wanted to be able to offer a wider range of products to our customers – we still offer our famous tailormade Kuoni holidays, but we have also introduced third party products that you may feel would suit the customer better – still giving them the famous service but booking the holiday through a recommended and trusted brand.
Once your customer has booked their dream holiday with you – it\’s down to you to ensure their booking experience doesn\’t stop there. We go above and beyond to blow our customers away by surprising & delighting them at different touch points before they are due to travel, therefore you will also act as the customers concierge and point of contact.
Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with our specialist brands and third party suppliers.
As an Assistant Manager, you will also manage the store in the absence of the Store Manager and strive at all times to build a strong management team to lead the team to success. This will involve dealing with customer complaints, booking checks and supporting team members with issues that arise confidently and compassionately.
Benefits for our retail team
We understand that there\’s more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.
We\’re also a company that values wellbeing, sustainability and giving back, so you can feel proud and confident to work with us.
Retail training & career progression
- Our training kicks off with a five-week virtual programme, supported by in-store training
- Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
- Strong connection and open communication with our leadership team and amazing head office
- Opportunity to grow your own database of VIP customers and build lasting relationships, wowing your customers with our award-winning service and Kuoni touches
- Opportunity to attend and organise events as a Kuoni ambassador
- The chance to take on extra responsibilities such as running your store\’s social media account or in-house projects
- Strong recognition and internal promotion opportunities; chances to move up to Assistant Manager, Store Manager or into a head office role
- Yearly overseas conferences for our Retail Store Managers & Assistant Managers
- The unique opportunity to sell an unrivalled range of luxury holidays. As both a tour operator and travel agent, we can create Kuoni itineraries from scratch and find the perfect holidays from our handpicked travel partners.
Travel opportunities
- At least one educational trip per year, gaining first-hand knowledge to share with your customers. So far we\’ve sent our teams on unforgettable trips to destinations including the Maldives, Galapagos, St Lucia, Barbados, Thailand, Bali the French Alps, Malta, Kenya and Corfu
- Yearly Overseas Assistant Managers conference!
- Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays
- Discounted staff travel
- The top sales performers in our retail stores are awarded an overseas VIP trip
Lifestyle & financial benefits
- Perkbox, providing thousands of discounts. We give you monthly credits to spend on what you love Рsuch as Caf̩ Nero, money off your food shops or with your favourite retailer.
- Discounted gym memberships
- From 25 days\’ annual leave, increasing the longer you work with us
- Matched contribution pension scheme
- Exceptional performance-related pay (opportunity to earning an extra £4,000 – £7,000 a year on top of your salary).
- Friendly, fun and supportive work environment – as part of our Kuoni family, you are treated as an individual and encouraged to shine
- £290 per year clothing allowance to create your \’Wear to Work Wardrobe\’
- Interest-free season ticket loan on public transport
- Bike2Work scheme
- Free annual family travel insurance
- Loyal service awards to celebrate important milestones
- Significantly enhanced maternity and paternity leave
- Recommend a friend – we welcome referrals to join our team and currently offer a £1500 bonus for each successful introduction.
Wellbeing & giving back
- Employee Assistance Programme that provides a complete support network, offering expert advice for both professional and personal matters
- Wellbeing support from our fully trained Heads Together Team
- Free flu vaccinations at a convenient location
- Free eye tests and money towards glasses for VDU use
- Two days of paid leave each year to volunteer and give something back to the local community
- Opportunities to get involved in great fundraising activities for our charity partner, Mind.
Job Security
As one of the most trusted and established names in travel, we look after our people. We are proud to be part of DER Touristik, the travel division of REWE (one of the largest and most successful retailing businesses in Europe), so we have the backing of a stable and financially strong international group.
To get a further insight into our culture please follow us on Instagram: @workatkuoniuk and visit Kuoni Stores
#J-18808-Ljbffr
Assistant Manager - Nottingham employer: DERTOUR UK
Contact Detail:
DERTOUR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Nottingham
✨Tip Number 1
Familiarise yourself with the Kuoni brand and its unique selling points. Understanding what sets Kuoni apart in the travel industry will help you convey your passion for their offerings during interviews.
✨Tip Number 2
Leverage your travel experiences to create engaging stories that showcase your customer service skills. Being able to share personal anecdotes about your travels can help you connect with both customers and interviewers.
✨Tip Number 3
Network with current or former employees of Kuoni to gain insights into the company culture and expectations. This can provide you with valuable information that can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss how you would handle various customer scenarios, especially in a sales environment. Demonstrating your problem-solving skills and ability to manage customer relationships will set you apart as a candidate.
We think you need these skills to ace Assistant Manager - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly any roles that involved sales or customer service. Emphasise your leadership skills and any specific achievements that demonstrate your ability to thrive in a retail environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and how it aligns with the company's values. Mention specific experiences that showcase your customer service skills and ability to create memorable holiday experiences for clients.
Showcase Your Travel Knowledge: Demonstrate your first-hand experience of long-haul destinations in your application. Include anecdotes or insights that reflect your understanding of different cultures and travel trends, which can set you apart from other candidates.
Highlight Adaptability: Given the dynamic nature of the travel industry, emphasise your adaptability and flexibility in your application. Provide examples of how you've successfully managed change or dealt with challenges in previous roles.
How to prepare for a job interview at DERTOUR UK
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences from your travels and how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Assistant Manager role.
✨Familiarise Yourself with the Company
Research Kuoni and its unique selling points, such as the 'Kuoni Difference'. Understanding their values and what sets them apart will help you align your answers with their expectations during the interview.
✨Prepare for Sales Scenarios
Be ready to discuss your sales experience and how you've successfully met targets in the past. You might be asked to role-play a sales scenario, so think about how you would approach selling a luxury holiday to a customer.
