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- Tasks: Deliver top-notch customer service and manage front of house operations.
- Company: Join a dynamic team at Templemore Sports Complex.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a difference by enhancing customer experiences in a vibrant setting.
- Qualifications: GCSEs in English and Maths or relevant experience in customer service.
- Other info: Opportunity for growth and development in a fun, engaging workplace.
The predicted salary is between 26403 - 27254 £ per year.
Responsible for carrying out day to day front of house duties for the service and designated facilities to a high standard whilst adhering to all financial management, health, safety, customer service, and operational procedure, policies and practices.
Responsibilities:
- Provide high standards of customer service and engagement at all times including dealing with customer complaints and feeding back information to Service Managers.
- Undertake general front of house duties including providing information and answering queries, processing sales and transactions including centre membership sales, taking bookings and controlling facility admission.
- Accountable for all day to day financial management of the facility including reconciliation and security of all monies and adherence to all financial management procedures including discrepancy reporting, refund authorisations, lodgement processors.
- Undertake general administrative functions including invoicing, collation of reports, data input and processing, recording of lost property, and adhere to the normal operating and emergency procedures as required.
- Assist the service manager or designated officer in all aspects of implementing, maintaining and improving secondary spend options for the facility including replenishment and re-ordering of stock and undertaking regular stock takes as directed.
- Have excellent knowledge of the facilities and services activities, memberships, promotions and prices and proactively up and cross-sell these when possible, ensure all public information is available, relevant and presented professionally.
- Ensure the front of house area is clean, safe and presentable at all times and undertake regular housekeeping checks and duties as required.
- To correct, when necessary, any housekeeping / potential health and safety risks and log and report.
- To contribute to Key Performance Indicators for the service.
- Participate in and ensure compliance with all Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values of the organisation.
- Ensure full compliance with Health and Safety requirements and legislation in accordance with Council’s Policies and Procedures.
- Comply with and actively promote the Council’s policies and procedures on all aspects of equality.
- Undertake any other duties appropriate to scale, which may be required from time to time.
Skills and Qualifications:
- A minimum of 4 GCSEs at Grade A to C or equivalent to include English and Maths. Alternatively: Consideration will be given to applicants who do not possess the required qualification but can demonstrate a minimum of 3 years’ experience as stated above.
- 6 months demonstrable experience working in a Customer Focused environment to include: Cash handling and Dealing with customers.
- Knowledge and use of a computerised system.
Further Information:
- Location: Templemore Sports Complex.
- Salary: Scale 3 SCP 7-9 £26,403 - £27,254 per annum pro rata.
- Hard copy of application forms available on request.
Locations
Customer Service Advisor in Derry, Londonderry employer: Derry City Strabane District Council
Contact Detail:
Derry City Strabane District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Derry, Londonderry
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their website and social media. This will help you understand their values and services, so you can show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky questions like a pro during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows you care about the role and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled complaints and engaged with customers in the past. Use specific examples to show us you can keep our standards high!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and experiences better.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. Show us that you understand the role and how your skills fit perfectly with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Derry City Strabane District Council
✨Know Your Stuff
Make sure you have a solid understanding of the facilities and services offered. Familiarise yourself with the membership options, promotions, and prices so you can confidently answer any questions and even upsell when the opportunity arises.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've dealt with customer complaints or provided exceptional service. This will demonstrate your ability to handle challenging situations and show that you genuinely care about customer satisfaction.
✨Be Financially Savvy
Brush up on basic financial management principles, especially if cash handling is involved. Be ready to discuss how you would ensure the security of funds and adhere to financial procedures, as this is a key part of the role.
✨Emphasise Teamwork and Compliance
Highlight your ability to work well in a team and your commitment to following policies and procedures. Discuss any previous experiences where you contributed to a positive team environment or ensured compliance with health and safety regulations.