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- Tasks: Support tenants and customers with housing solutions while gaining valuable on-the-job experience.
- Company: Join the NIHE, a forward-thinking organisation dedicated to community service.
- Benefits: Earn accredited qualifications, gain hands-on experience, and enjoy a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while kickstarting your career in housing.
- Qualifications: Minimum of five GCSEs at grade C, including English and Maths.
The predicted salary is between 800 - 1400 £ per month.
As a Housing Customer Support Apprentice, you will be in a permanent role and supported to attain accredited qualifications. You will be supported to develop skills and gain experience to prepare you for a career in housing. You will be assigned to gain on-the-job experience in the delivery of frontline housing services to both tenants and customers seeking housing solutions. Your programme will include working out in the communities we serve and participating in shared learning activities. To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.
Responsibilities
- Duties will vary; they will be in line with the detailed requirements of assigned job postings.
- Understanding the needs of tenants and customers.
- Answering customer queries and supporting frontline housing service teams.
- Under the direction of Line Manager, provision of timely and accurate advice & assistance to customers within the assigned job posting.
Skills and Qualifications
- Achieved a minimum of five GCSE qualifications grade C, including English & Mathematics OR equivalent qualifications.
- Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full including with reasonable travel timeframes.
- Can demonstrate knowledge of a range of communication skills.
Locations
Housing Customer Support Apprentice NIHE in Derry, Londonderry employer: Derry City & Strabane District Council (Apprenticeships)
Contact Detail:
Derry City & Strabane District Council (Apprenticeships) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Support Apprentice NIHE in Derry, Londonderry
✨Tip Number 1
Get to know the company! Research NIHE and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with tenants and customers, it's crucial to demonstrate your ability to communicate effectively. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of NIHE on LinkedIn. They can provide insights into the company culture and may even give you tips on how to stand out during the application process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. This way, you can ensure your application is seen by the right people and increases your chances of landing that apprenticeship.
We think you need these skills to ace Housing Customer Support Apprentice NIHE in Derry, Londonderry
Some tips for your application 🫡
Show Your Passion for Housing: When writing your application, let us know why you're excited about a career in housing. Share any personal experiences or interests that connect you to the role, as this will help us see your genuine enthusiasm.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant skills and experiences that match the job description, especially your communication skills and any customer service experience.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently, plus you'll find all the details you need about the role right there!
How to prepare for a job interview at Derry City & Strabane District Council (Apprenticeships)
✨Know Your Stuff
Make sure you understand the role of a Housing Customer Support Apprentice. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves answering customer queries, be prepared to demonstrate your communication skills during the interview. Think of examples where you've effectively communicated with others, whether in school, work, or community activities. This will highlight your ability to connect with tenants and customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in housing support. Practice responses to questions like, 'How would you deal with an upset tenant?' This shows that you can think on your feet and are ready for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the training you'll receive or how success is measured in the role. It shows your enthusiasm and helps you determine if the company is the right fit for you.