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- Tasks: Join our team to provide exceptional customer care and support sales efforts.
- Company: Dermapure Clinical is a leading skincare and beauty supplier in the UK.
- Benefits: Enjoy competitive salary, pension scheme, product discounts, and extra holiday for birthdays.
- Why this job: Be part of a dynamic team in a fast-paced environment with a focus on quality service.
- Qualifications: Experience in customer service and administration is preferred; MS Office skills are essential.
- Other info: Full training provided; opportunity to grow within a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Dermapure Clinical is a dynamic, forward-thinking and solutions-based business in the skincare, beauty and wellbeing sector, supplying world-leading, exclusive brands to UK clinics and spas. Our exceptional product ranges come from some of the best brands from the USA, Spain and around the world, including DermaQuest, Epionce, Lira Clinical and more. We pride ourselves on offering quality products and delivering an exceptional quality of service.
We are looking for a passionate, positive, conscientious team-player to join our busy office located in Weybridge, to provide customer care of an exceptional standard! We’re seeking someone who will be committed to providing the very best service to our customers and prospective customers, supporting our sales and marketing efforts and assisting our office team. A proven track record in a customer service and administrative role would be highly beneficial.
The successful candidate will have a can-do attitude, an excellent telephone manner and impeccable organisational skills. We need someone who is a natural relationship builder, capable of delivering a reliable, friendly and professional service to our customer base.
- Experience working with MS Office programmes
- Confident with working in a fast-paced office environment
- Proven history of providing exceptional customer service, ideally in a B2B setting
- Great team player, happy to support others for the good of the company
- Well-presented and confident to meet customers face to face as well as dealing with people over the phone
- Able to manage complaints professionally and calmly, seeing any issues through to a successful outcome for all parties
The requirement of the role is to provide a memorable and exceptional customer experience to all our existing customers and prospective partners. Dermapure has built a reputation based on excellent service and we need someone to fly the flag for the company and be the first port of call for customer enquiries or issues.
You will be responsible for overseeing the order process from our online website through to the delivery of our products. An element of this role will involve engaging with opportunities and previous clients by taking ownership of openings or upgrades for their business, so a passion for what we do and the brands we work with is essential. Full training will be provided.
The successful candidate will be required to support our sales team, working to maximise sales opportunities wherever possible and increasing sales revenue through incredible service. The Dermapure head office is an exciting, fast-paced environment with an excellent team of people who help and support each other. You could become a vital member of our team and help support the business’s vision and goals.
Industry competitive salary
Personal Pension Scheme
Discounted Retail Products
Birthdays given as an extra day’s holiday (after one year service)
Locations
Sales & Customer Service Executive - Full time Permanent employer: Dermapure Clinical
Contact Detail:
Dermapure Clinical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Executive - Full time Permanent
✨Tip Number 1
Familiarise yourself with Dermapure's product range and the brands they represent. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. Since excellent communication is key for this position, being able to convey professionalism and friendliness over the phone will set you apart.
✨Tip Number 3
Showcase your organisational skills by preparing a plan on how you would manage customer enquiries and complaints effectively. Being able to articulate your approach to problem-solving can impress the hiring team.
✨Tip Number 4
Network with current or former employees of Dermapure on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations.
We think you need these skills to ace Sales & Customer Service Executive - Full time Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you've demonstrated a can-do attitude, excellent telephone manner, and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for skincare and beauty. Mention specific brands you admire and explain how your background aligns with Dermapure's commitment to exceptional customer service.
Showcase Your Team Spirit: In your application, provide examples of how you've successfully worked as part of a team. Highlight instances where you've supported colleagues or contributed to a positive work environment.
Prepare for the Interview: If selected for an interview, be ready to discuss how you would handle customer complaints and provide memorable service. Think of scenarios from your past experiences that demonstrate your problem-solving skills and ability to build relationships.
How to prepare for a job interview at Dermapure Clinical
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for the skincare and beauty industry during the interview. Talk about any relevant experiences or products you love, as this will demonstrate your genuine interest in the role and the brands Dermapure represents.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved complaints or went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's commitment to quality service.
✨Emphasise Teamwork and Collaboration
Since the role requires being a great team player, be ready to discuss how you've successfully worked within a team in previous jobs. Share specific instances where you supported colleagues or contributed to team goals, showcasing your collaborative spirit.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview, especially related to handling customer inquiries or complaints. Practising these scenarios beforehand can help you respond confidently and effectively, demonstrating your ability to manage real-life situations.
