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- Tasks: Provide exceptional customer care and support sales efforts in a dynamic office environment.
- Company: Join Dermapure Clinical, a leading skincare and beauty supplier with exclusive global brands.
- Benefits: Enjoy competitive salary, personal pension scheme, product discounts, and an extra holiday for your birthday.
- Why this job: Be part of a supportive team in a fast-paced environment, making a real impact on customer experience.
- Qualifications: Experience in customer service and administration, excellent communication skills, and a positive attitude required.
- Other info: Full training provided; perfect for those passionate about skincare and beauty.
The predicted salary is between 28800 - 43200 £ per year.
Dermapure Clinical is a dynamic, forward-thinking and solutions-based business in the skincare, beauty and wellbeing sector, supplying world-leading, exclusive brands to UK clinics and spas. Our exceptional product ranges come from some of the best brands from the USA, Spain and around the world, including DermaQuest, Epionce, Lira Clinical and more. We pride ourselves on offering quality products and delivering an exceptional quality of service.
We are looking for a passionate, positive, conscientious team-player to join our busy office located in Weybridge, to provide customer care of an exceptional standard! We’re seeking someone who will be committed to providing the very best service to our customers and prospective customers, supporting our sales and marketing efforts and assisting our office team. A proven track record in a customer service and administrative role would be highly beneficial.
The successful candidate will have a can-do attitude, an excellent telephone manner and impeccable organisational skills. We need someone who is a natural relationship builder, capable of delivering a reliable, friendly and professional service to our customer base.
- Experience working with MS Office programmes
- Confident with working in a fast-paced office environment
- Proven history of providing exceptional customer service, ideally in a B2B setting
- Great team player, happy to support others for the good of the company
- Well-presented and confident to meet customers face to face as well as dealing with people over the phone
- Able to manage complaints professionally and calmly, seeing any issues through to a successful outcome for all parties
The requirement of the role is to provide a memorable and exceptional customer experience to all our existing customers and prospective partners. Dermapure has built a reputation based on excellent service and we need someone to fly the flag for the company and be the first port of call for customer enquiries or issues.
You will be responsible for overseeing the order process from our online website through to the delivery of our products. An element of this role will involve engaging with opportunities and previous clients by taking ownership of openings or upgrades for their business, so a passion for what we do and the brands we work with is essential. Full training will be provided.
The successful candidate will be required to support our sales team, working to maximise sales opportunities wherever possible and increasing sales revenue through incredible service. The Dermapure head office is an exciting, fast-paced environment with an excellent team of people who help and support each other. You could become a vital member of our team and help support the business’s vision and goals.
Industry competitive salary
Personal Pension Scheme
Discounted Retail Products
Birthdays given as an extra day’s holiday (after one year service)
Locations
Customer Service and Sales Executive (Permanent) employer: Dermapure Clinical
Contact Detail:
Dermapure Clinical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Executive (Permanent)
✨Tip Number 1
Familiarise yourself with Dermapure's product range and the brands they represent. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. Since excellent communication is key for this position, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing a plan on how you would manage customer enquiries and complaints effectively. Being able to articulate your approach to problem-solving can impress the hiring team.
✨Tip Number 4
Highlight your experience in a fast-paced environment by sharing specific examples of how you've successfully managed multiple tasks or challenges simultaneously. This will demonstrate your ability to thrive in Dermapure's dynamic office setting.
We think you need these skills to ace Customer Service and Sales Executive (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you've demonstrated a can-do attitude, excellent telephone manner, and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for skincare and beauty. Mention specific brands you admire and explain how your background aligns with Dermapure's commitment to exceptional customer service.
Showcase Your Skills: In your application, clearly outline your proficiency with MS Office programmes and any experience in a fast-paced office environment. Provide examples of how you've successfully managed customer complaints or built relationships.
Highlight Teamwork: Since the role requires being a great team player, include examples of how you've supported colleagues in previous positions. This will demonstrate your ability to contribute positively to the Dermapure team.
How to prepare for a job interview at Dermapure Clinical
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for the skincare and beauty industry during the interview. Talk about any relevant experiences or products you love, as this will demonstrate your genuine interest in the role and the brands Dermapure represents.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved complaints or went above and beyond to ensure customer satisfaction, as this aligns with the company's commitment to quality service.
✨Be Ready to Discuss Teamwork
Since the role requires being a great team player, come prepared with anecdotes that showcase your ability to work collaboratively. Discuss how you've supported colleagues in previous roles and contributed to a positive team environment.
✨Practice Your Telephone Manner
Given the importance of an excellent telephone manner, consider practising common customer service scenarios over the phone. This will help you feel more confident and articulate during the interview, especially if they conduct part of it via phone.
