At a Glance
- Tasks: Deliver exceptional customer care and support sales in a dynamic skincare environment.
- Company: Join Dermapure Clinical, a leading name in skincare and beauty.
- Benefits: Enjoy competitive salary, pension scheme, and extra holiday for your birthday!
- Other info: Fast-paced office with full training and great career growth opportunities.
- Why this job: Be part of a passionate team making a real impact in the beauty industry.
- Qualifications: Customer service experience and a love for skincare are essential.
The predicted salary is between 28200 - 35000 £ per year.
Dermapure Clinical is a dynamic, forward-thinking and solutions-based business in the skincare, beauty and wellbeing sector, supplying world-leading, exclusive brands to UK clinics and spas. Our exceptional product ranges come from some of the best brands from the USA, Spain and around the world, including DermaQuest, Epionce, Lira Clinical and more. We pride ourselves on offering quality products and delivering an exceptional quality of service.
We are looking for a passionate, positive, conscientious team-player to join our busy office located in Weybridge, to provide customer care of an exceptional standard! We’re seeking someone who will be committed to providing the very best service to our customers and prospective customers, supporting our sales and marketing efforts and assisting our office team. A proven track record in a customer service and administrative role would be highly beneficial. The successful candidate will have a can-do attitude, an excellent telephone manner and impeccable organisational skills.
Part of the role will involve contacting previous customers and prospective customers, so a passion to engage with people and build a rapport is essential. We need someone who is a natural relationship builder, capable of delivering a reliable, friendly and professional service to our customer base.
SKILLS- Experience working with MS Office programmes
- Experience handling incoming calls, quickly and efficiently
- Confident with working in a fast-paced office environment
- Able to prioritise and manage a busy workload
- Able to work on own initiative when required
- A natural multi-tasker with excellent efficiency
- Great accuracy and attention to detail required for order inputting and other tasks
- Proven history of providing exceptional customer service, ideally in a B2B setting
- Strong admin and communication skills
- Excellent problem-solving skills
- Excellent communication skills, written and verbal
- Great team player, happy to support others for the good of the company
- An interest or experience in the skincare / beauty / wellbeing sector would be advantageous
- Well-presented and confident to meet customers face to face as well as dealing with people over the phone
- Able to manage complaints professionally and calmly, seeing any issues through to a successful outcome for all parties
The requirement of the role is to provide a memorable and exceptional customer experience to all our existing customers and prospective partners. Dermapure has built a reputation based on excellent service and we need someone to fly the flag for the company and be the first port of call for customer enquiries or issues. You will be responsible for overseeing the order process from our online website through to the delivery of our products. You will work closely with our warehouse team to check product availability and despatch details.
An element of this role will involve engaging with opportunities and previous clients by taking ownership of openings or upgrades for their business, so a passion for what we do and the brands we work with is essential. Full training will be provided. The successful candidate will be required to support our sales team, working to maximise sales opportunities wherever possible and increasing sales revenue through incredible service.
The Dermapure head office is an exciting, fast-paced environment with an excellent team of people who help and support each other. You could become a vital member of our team and help support the business’s vision and goals.
BENEFITS- Industry competitive salary
- Working within a fantastic team in a dynamic industry
- Personal Pension Scheme
- Discounted Retail Products
- Birthdays given as an extra day’s holiday (after one year service)
Customer Care and Sales Executive employer: Dermapure Clinical
Dermapure Clinical is an exceptional employer that fosters a vibrant and supportive work culture in the heart of Weybridge. With a focus on employee growth, we offer comprehensive training and opportunities to excel in the skincare and beauty sector, alongside competitive salaries and unique benefits such as extra holiday for birthdays. Join our passionate team and be part of a company that values quality service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care and Sales Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dermapure Clinical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dermapure Clinical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care and Sales Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dermapure Clinical:Your cover letter is your chance to shine! Tell us why you want to work at Dermapure Clinical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dermapure Clinical!
How to prepare for a job interview at Dermapure Clinical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
