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- Tasks: Provide exceptional customer care and support sales efforts in a fast-paced office.
- Company: Join Dermapure Clinical, a leading skincare and beauty supplier with exclusive global brands.
- Benefits: Enjoy competitive salary, personal pension scheme, and extra holiday for your birthday!
- Why this job: Be part of a dynamic team that values quality service and personal growth.
- Qualifications: Experience in customer service and admin roles; passion for skincare is a plus.
- Other info: Full training provided; opportunity to engage with clients and enhance their experience.
The predicted salary is between 24000 - 36000 £ per year.
Dermapure Clinical is a dynamic, forward-thinking and solutions-based business in the skincare, beauty and wellbeing sector, supplying world-leading, exclusive brands to UK clinics and spas. Our exceptional product ranges come from some of the best brands from the USA, Spain and around the world, including DermaQuest, Epionce, Lira Clinical and more. We pride ourselves on offering quality products and delivering an exceptional quality of service.
We are looking for a passionate, positive, conscientious team-player to join our busy office located in Weybridge, to provide customer care of an exceptional standard! We’re seeking someone who will be committed to providing the very best service to our customers and prospective customers, supporting our sales and marketing efforts and assisting our office team. A proven track record in a customer service and administrative role would be highly beneficial.
The successful candidate will have a can-do attitude, an excellent telephone manner and impeccable organisational skills. Part of the role will involve contacting previous customers and prospective customers, so a passion to engage with people and build a rapport is essential. We need someone who is a natural relationship builder, capable of delivering a reliable, friendly and professional service to our customer base.
SKILLS- Experience working with MS Office programmes
- Experience handling incoming calls, quickly and efficiently
- Confident with working in a fast-paced office environment
- Able to prioritise and manage a busy workload
- Able to work on own initiative when required
- A natural multi-tasker with excellent efficiency
- Great accuracy and attention to detail required for order inputting and other tasks
- Proven history of providing exceptional customer service, ideally in a B2B setting
- Strong admin and communication skills
- Excellent problem-solving skills
- Excellent communication skills, written and verbal
- Great team player, happy to support others for the good of the company
- An interest or experience in the skincare / beauty / wellbeing sector would be advantageous
- Well-presented and confident to meet customers face to face as well as dealing with people over the phone
- Able to manage complaints professionally and calmly, seeing any issues through to a successful outcome for all parties
The requirement of the role is to provide a memorable and exceptional customer experience to all our existing customers and prospective partners. Dermapure has built a reputation based on excellent service and we need someone to fly the flag for the company and be the first port of call for customer enquiries or issues.
You will be responsible for overseeing the order process from our online website through to the delivery of our products. You will work closely with our warehouse team to check product availability and despatch details. An element of this role will involve engaging with opportunities and previous clients by taking ownership of openings or upgrades for their business, so a passion for what we do and the brands we work with is essential. Full training will be provided.
The successful candidate will be required to support our sales team, working to maximise sales opportunities wherever possible and increasing sales revenue through incredible service. The Dermapure head office is an exciting, fast-paced environment with an excellent team of people who help and support each other. You could become a vital member of our team and help support the business’s vision and goals.
BENEFITS- Industry competitive salary
- Working within a fantastic team in a dynamic industry
- Personal Pension Scheme
- Discounted Retail Products
- Birthdays given as an extra day’s holiday (after one year service)
APPLY: Send your resume and covering letter explaining WHY you would be an excellent candidate for the role to lily@dermapure.uk.
Locations
Customer Care and Sales Executive employer: Dermapure Clinical
Contact Detail:
Dermapure Clinical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care and Sales Executive
✨Tip Number 1
Familiarise yourself with Dermapure's product range and the brands they represent. This knowledge will not only help you engage with customers more effectively but also demonstrate your genuine interest in the skincare and beauty sector during any conversations.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires an excellent telephone manner, consider role-playing customer interactions with a friend or family member to build confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer complaints or challenging situations in the past. This will highlight your capability to manage issues professionally and calmly.
✨Tip Number 4
Emphasise your teamwork skills by thinking of instances where you've supported colleagues or contributed to a team goal. Being a great team player is essential for this role, so be ready to share these experiences.
We think you need these skills to ace Customer Care and Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work in the skincare, beauty, or wellbeing sectors, as this will resonate with Dermapure's focus.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer care and how your skills align with the role. Mention specific examples of how you've provided exceptional service in the past.
Showcase Your Skills: Highlight your organisational skills, ability to multitask, and proficiency with MS Office programmes. Provide examples of how you've successfully managed a busy workload and resolved customer issues.
Demonstrate Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and professional language to convey your enthusiasm for the position.
How to prepare for a job interview at Dermapure Clinical
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Dermapure's commitment to quality service.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational abilities, prepare to discuss how you manage your workload and prioritise tasks. You could mention specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to showcase your verbal and written communication skills during the interview. You might want to practice answering common questions clearly and confidently, as well as discussing how you handle complaints professionally.
✨Research the Skincare Industry
Having knowledge about the skincare and beauty sector will give you an edge. Familiarise yourself with Dermapure's product range and the brands they represent. This will not only show your interest but also help you engage more meaningfully during the interview.
