Description
Business Support Specialist
Full Time
Leatherhead Head Office (hybrid role)
£25,000
The Business Support Specialist is responsible for delivering an exceptional customer experience by providing professional support across all customer groups. The role supports the end-to-end customer journey through customer service, order management and operational support, working collaboratively with internal departments to ensure an efficient, accurate and consistent service.
Business Support Specialist
Full Time
Leatherhead Head Office (hybrid role)
£25,000
The Business Support Specialist is responsible for delivering an exceptional customer experience by providing professional support across all customer groups. The role supports the end-to-end customer journey through customer service, order management and operational support, working collaboratively with internal departments to ensure an efficient, accurate and consistent service.
Requirements
Essential
• Previous experience within a customer service or business support environment.
• Experience providing customer support via telephone.
• Excellent verbal and written communication skills.
• Strong organisational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of accuracy and attention to detail.
• Competent in Microsoft Office.
• A proactive, collaborative and customer-focused approach.
Desirable
• Experience supporting both B2B and B2C customers.
• Experience using Gorgias.
• Experience using Shopify.
• Experience with live chat.
Essential
• Previous experience within a customer service or business support environment.
• Experience providing customer support via telephone.
• Excellent verbal and written communication skills.
• Strong organisational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of accuracy and attention to detail.
• Competent in Microsoft Office.
• A proactive, collaborative and customer-focused approach.
Desirable
• Experience supporting both B2B and B2C customers.
• Experience using Gorgias.
• Experience using Shopify.
• Experience with live chat.
Business Support Specialist in Leatherhead employer: Dermalogica
Dermalogica is an exceptional employer that fosters a vibrant work culture in Leatherhead, where creativity and collaboration thrive. With a strong commitment to employee growth, we offer numerous opportunities for professional development and the chance to make a significant impact in the beauty industry through meaningful influencer partnerships. Join us to be part of a team that values innovation and empowers you to excel in your career.
