At a Glance
- Tasks: Deliver exceptional customer support and manage the end-to-end customer journey.
- Company: Join a dynamic team at our Leatherhead Head Office with a hybrid work model.
- Benefits: Enjoy a competitive salary of £25,000 and flexible working arrangements.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 31430 - 38414 £ per year.
The Business Support Specialist is responsible for delivering an exceptional customer experience by providing professional support across all customer groups. The role supports the end-to-end customer journey through customer service, order management and operational support, working collaboratively with internal departments to ensure an efficient, accurate and consistent service.
Requirements
- Essential
- Previous experience within a customer service or business support environment.
- Experience providing customer support via telephone.
- Excellent verbal and written communication skills.
- Strong organisational and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of accuracy and attention to detail.
- Competent in Microsoft Office.
- A proactive, collaborative and customer-focused approach.
- Desirable
- Experience supporting both B2B and B2C customers.
- Experience using Gorgias.
- Experience using Shopify.
- Experience with live chat.
Business Support Specialist in Leatherhead employer: Dermalogica
Dermalogica is an exceptional employer that fosters a vibrant work culture in Leatherhead, where creativity and collaboration thrive. With a strong commitment to employee growth, we offer numerous opportunities for professional development and the chance to make a significant impact in the beauty industry through meaningful influencer partnerships. Join us to be part of a team that values innovation and empowers you to excel in your career.
