At a Glance
- Tasks: Empower customers with personalised skincare advice and perform treatments to achieve their skin goals.
- Company: Join Dermalogica, the world's leading professional skincare brand, dedicated to skin confidence.
- Benefits: Enjoy private healthcare, life insurance, a birthday off, and 30% discounts on products.
- Other info: Uncapped commission structure and recognition for personal and team achievements.
- Why this job: Be part of a revolutionary skincare movement with opportunities for growth and ongoing education.
- Qualifications: Must have Level 3 Beauty Therapy qualification; Level 4 is preferred but can be funded.
The predicted salary is between 22400 - 26700 £ per year.
Full Time £24,933 - £26,933 plus commission (top of salary range would include Level 4 qualification).
We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica, we are on a mission to change and revolutionise this industry through our three pillars: Education, Personalisation, and Human Touch. Do you dream of being part of this industry-changing movement? If so, we are looking for inspirational top talent to be part of something special.
A Dermalogica Retail Skin Therapist is at the true heart of where these results happen in our stores and counters. Based on the shop floor, you are responsible for empowering and educating all our customers to achieve their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have.
The responsibilities of the Retail Skin Therapist:
- Guide customers through a journey, advising, listening, and connecting with them throughout every touchpoint.
- Perform treatments, setting up a skincare programme comprising both treatment and homecare to achieve goals.
- Form partnerships with customers, sharing treatment plans and linking recommended homecare.
- Take ownership of monthly targets set for the location, including individual and location targets.
- Cover counter duties including Face Mapping to understand client needs and concerns.
- Maintain the treatment area and other work areas professionally, including stocking shelves and cleaning.
Do you have the below skills?
- Education equivalent to Level 3 in Beauty Therapy with Facial Electrical (essential).
- Level 4 Beauty Therapy qualification, including Microneedling and Chemical Peels. If you do not hold this qualification, Dermalogica will fund it as part of your development.
- Experience as a Sales Advisor in a fast-paced environment within Retail, Beauty, or FMCG is ideal.
- An outgoing, creative thinker who can create theatre at the counter to inspire customers.
- A passion for skin health to inspire others.
What’s in it for you?
- Private Health Care with Vitality and Medicash.
- Life insurance with Legal and General, including Virtual GP services, wellbeing counselling, and Financial Protection.
- 5% pension contribution and access to a pension advisor.
- Your birthday off work!
- 5 paid sick days per year.
- £70 monthly product allocation.
- Access to new product innovations before they hit the shelves.
- 30% off other Unilever Prestige Brands.
- Access to Unilever Discounts, an online shopping website with discounts on multiple high street brands.
- Opportunities for growth and progression through our Learning and Development platforms.
- 25 days annual leave, plus 3 bank holidays.
- World-renowned Dermalogica Education programme with ongoing education throughout employment.
- Recognition of personal and team achievements.
- Uncapped monthly commission and bonus structure.
Please note that candidates must have finished their NVQ 3 or 4 Beauty Therapy qualification, or equivalent, at the time of application and must be able to provide a certificate at interview.
Retail Skin Therapist - Duke of York in London employer: Dermalogica UK
At Dermalogica, we pride ourselves on being the number one professional skincare brand globally, offering a vibrant work culture that fosters personal growth and development. As a Retail Skin Therapist in the heart of Chelsea, you will enjoy competitive benefits including private healthcare, generous annual leave, and opportunities for ongoing education, all while being part of a passionate team dedicated to empowering customers with skin confidence. Join us to not only advance your career but also to be part of a revolutionary movement in the skincare industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Skin Therapist - Duke of York in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dermalogica UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dermalogica UK!
We think you need these skills to ace Retail Skin Therapist - Duke of York in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dermalogica UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dermalogica UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dermalogica UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dermalogica UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
