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- Tasks: Lead ecommerce growth and optimise customer journeys through data-driven strategies.
- Company: Join a mission-driven company focused on skin confidence and customer empowerment.
- Benefits: Enjoy private healthcare, life insurance, birthday off, and product perks.
- Why this job: Make a real impact in ecommerce while shaping customer experiences.
- Qualifications: 5+ years in ecommerce with strong Shopify Plus and CRO expertise.
- Other info: Collaborative environment with opportunities for innovation and career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As Ecommerce & CRO Manager, you play a pivotal role in our mission to change lives through skin confidence. Reporting to the Head of Ecommerce, this role takes ownership of conversion rate optimisation, website developments and trading performance, supporting our DTC growth strategy across UK & Ireland. Through insight driven experimentation and continuous improvements, you’ll ensure we deliver world class customer journeys while authentically showcasing our skin health educational expertise.
Job Requirements
- Strong ecommerce and D2C trading experience; minimum 5 years’ experience in ecommerce, digital marketing, or online trading roles, with a proven track record of driving revenue growth and customer acquisition.
- Demonstrated experience managing onsite trading, promotions, and merchandising to optimise performance.
- Hands‑on Shopify Plus expertise; confident working within Shopify Plus, including building and optimising pages, using apps and tools, and applying performance data to continuously improve site experience.
- Commercial and data‑driven mindset; strong experience analysing trading performance, sales forecasting, and evaluating the financial impact of campaigns and onsite activity.
- Conversion Rate Optimisation (CRO) experience; proven ability to plan and run A/B testing and experimentation programmes, with a focus on continuous improvement and measurable results.
- Technical confidence; comfortable using basic HTML and CSS, and working collaboratively with developers to implement site changes and enhancements.
- Strong reporting and insight skills; ability to interpret data and translate it into clear, actionable insights across both commercial performance and customer behaviour.
Desirable
- Experience working with GA4 or other analytics platforms.
- Exposure to affiliate marketing programmes.
- An interest in AI and automation tools to improve efficiency and scale ecommerce operations.
Job Responsibilities
- Manage trading performance across UK & Ireland ecommerce, focusing on revenue and customer growth, optimised conversions, and merchandising.
- Own and deliver the CRO roadmap - from planning and execution through to reporting, sharing positive and negative learnings with our teams and other territories to embed a culture of continuous improvement.
- Lead testing and experimentation not just across the Ecommerce team, but also with the goal of influencing and facilitating other teams to get involved and drive a businesswide test‑and‑learn mindset.
- Lead the Shopify+ development roadmap, managing the external full stack developer agency, prioritising updates, overseeing testing, and ensuring robust reporting on progress and impact.
- Support the Head of Ecommerce shaping and executing the DTC strategy, aligning trading, CRO, content, and customer experience priorities with wider business goals.
- Champion data‑led approaches to customer journeys, using insights and UX testing for educational conversion‑focused onsite experiences.
- Ensure site content, campaign executions, and promotional activities are delivered on time, brand value aligned, and commercially effective.
- Oversee reporting on Ecommerce KPIs, providing clear insight into trading, CRO performance, and website developments to inform decision‑making across the business.
- Partner cross‑functionally with brand, marketing, education, supply chain, customer service, and finance teams.
- Directly manage and develop the Ecommerce Assistant, providing clear direction, developmental coaching, and support to deliver against trading and CRO priorities.
- Drive innovation by staying ahead of emerging CRO and ecommerce trends, tools, and competitor activity to identify new opportunities that feed into the wider Ecommerce strategy.
Job Benefits
- Private Health Care with Vitality and Medicash.
- Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
- A 5% pension contribution from the company as well as access to a pension’s advisor.
- Your Birthday off work!
- 5 paid sick days per year.
- ÂŁ70 monthly product allocation.
- Access to new product innovation before they hit the shelves so that you can experience the products first-hand.
Ecommerce & CRO Manager (Maternity Cover) in Leatherhead employer: Dermalogica UK
Contact Detail:
Dermalogica UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce & CRO Manager (Maternity Cover) in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the ecommerce and digital marketing space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your achievements in ecommerce and CRO. Include case studies of successful campaigns, A/B tests you've run, and any data-driven insights that led to revenue growth. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s ecommerce strategy. Familiarise yourself with their website, identify areas for improvement, and come armed with ideas. This shows you're genuinely interested and ready to hit the ground running if hired.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of our mission to change lives through skin confidence. Let’s make it happen together!
We think you need these skills to ace Ecommerce & CRO Manager (Maternity Cover) in Leatherhead
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your strong ecommerce and D2C trading experience. We want to see how you've driven revenue growth and customer acquisition in your previous roles, so don’t hold back on those achievements!
Be Data-Driven: Since we love a commercial and data-driven mindset, include examples of how you've analysed trading performance and used insights to improve results. Show us you can turn numbers into actionable strategies!
Demonstrate Your Technical Skills: If you’ve got hands-on Shopify Plus expertise, let us know! Share specific instances where you’ve built or optimised pages, and how you’ve collaborated with developers to enhance site experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Dermalogica UK
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce and D2C trading experience. Be ready to discuss specific examples of how you've driven revenue growth and customer acquisition in previous roles. Highlight your hands-on experience with Shopify Plus and any successful onsite trading strategies you've implemented.
✨Show Off Your CRO Skills
Prepare to talk about your experience with conversion rate optimisation. Have a few A/B testing examples ready to share, including what you learned from both successes and failures. This will show that you're not just about the numbers but also about continuous improvement.
✨Data is Your Best Friend
Get comfortable with discussing data analysis and reporting. Be prepared to explain how you've used performance data to inform decisions and improve site experiences. If you've worked with GA4 or similar analytics platforms, make sure to mention it!
✨Collaborate Like a Pro
This role involves working cross-functionally, so be ready to discuss how you've partnered with other teams in the past. Share examples of how you've influenced others to adopt a test-and-learn mindset and how you've managed projects with external developers. Teamwork is key!