At a Glance
- Tasks: Lead digital transformation for Dermalogica's education ecosystem and enhance user experiences.
- Company: Join the number 1 professional skincare brand globally, passionate about skin confidence.
- Benefits: Enjoy private healthcare, birthday off, product discounts, and personal development opportunities.
- Other info: Collaborative environment with growth potential and fun office perks.
- Why this job: Be part of an industry-changing movement and revolutionise digital education in skincare.
- Qualifications: Experience in digital platforms, UX/UI design, and web technology is essential.
The predicted salary is between 34000 - 46000 £ per year.
We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA: Education, Personalisation, and Human Touch. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.
The Digital b2b Experience Manager will lead the digital transformation of Dermalogica’s education ecosystem by designing and maintaining innovative, scalable, and connected digital platforms. This role ensures every online touchpoint — from LMS to Site — delivers a seamless, intuitive, and future‑ready experience for learners, educators, and retail partners. The role will combine UX design, systems thinking, and automation to future‑proof how we deliver content, measure engagement, and support Professional Skin Therapist (PST), Retail, and consumer communities — including linking educational experiences with loyalty and commerce platforms.
Job Requirements
- Strong background in digital platforms, UX/UI design, and web technology.
- Experienced in WordPress, LMS systems, Shopify, API integrations, and analytics.
- Skilled in Figma, Adobe Creative Suite, and digital optimisation tools.
- Analytical, innovative, and comfortable leading technical projects.
- Experience in education, e‑learning, or the beauty/wellness industry is advantageous.
- Experience linking digital education, engagement platforms, and loyalty or eCommerce initiatives preferred.
Job Responsibilities
- Digital Infrastructure & Systems Management
- Own and optimise all education digital platforms (LMS, Pro Site, CMS, APIs).
- Partner with IT, Digital, Shopify, and Sales teams to integrate systems, including loyalty programs, eCommerce touchpoints, and content delivery.
- Identify and implement automation opportunities that enhance efficiency in content delivery, reporting, and customer service.
- Develop and document digital processes, governance, and performance standards.
- Design & User Experience
- Lead UX/UI design using Figma, Adobe Creative Cloud, and related tools.
- Ensure all interfaces are intuitive, accessible, and on‑brand.
- Prototype and test new features that enhance the learner journey.
- Translate content and commercial needs into functional, user‑friendly digital executions.
- Digital Innovation & Futureproofing
- Research and pilot emerging technologies (AI, gamification, personalisation, chatbots, etc.) to evolve the learning experience.
- Support scalability and automation in both educational and commerce‑linked experiences.
- Build a data‑driven feedback loop using analytics (Google Analytics, Hotjar, etc.) to continuously improve platforms.
- Sales & Loyalty Integration
- Work closely with Sales teams to ensure digital education platforms support loyalty programs and customer engagement initiatives.
- Align LMS, Pro Site, and Shopify integrations with loyalty touchpoints to drive PST participation and retail engagement.
- Develop dashboards and reporting to track cross‑platform engagement and the impact on loyalty and sales outcomes.
- Cross‑Functional Collaboration
- Work together with the Community & Content Engagement Manager to bring creative campaigns and learning content to life digitally.
- Collaborate with Marketing to ensure alignment with brand and global infrastructure.
- Support internal teams in digital best practice, training, and adoption of new tools.
Job Benefits
- Private Health Care with Vitality and Medicash.
- Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
- A 5% pension contribution from the company as well as access to a pension’s advisor.
- Your Birthday off work!
- 5 paid sick days per year.
- £70 monthly product allocation.
- Access to new product innovation before they hit the shelves so that you can experience the products first‑hand.
- 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Tatcha, Murad, and Paula’s Choice.
- Access to Unilever Discounts, an online shopping website discounts on multiple high street brands.
- The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
- Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Education
Industries: Retail
Digital b2b Experience Manager in Leatherhead employer: Dermalogica UK
Dermalogica is an exceptional employer that prioritises the growth and well-being of its employees, offering comprehensive benefits such as private health care, life assurance, and a generous pension contribution. The vibrant work culture in our Cambridge Pro Skin Clinic fosters creativity and collaboration, empowering Pro Skin Therapists to inspire clients while enjoying opportunities for personal development and career progression. With a focus on education and customer service, you will thrive in an environment that values your passion for skin health and rewards your dedication with competitive commissions and exclusive product discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Digital b2b Experience Manager in Leatherhead
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Dermalogica UK looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Digital b2b Experience Manager at Dermalogica UK, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Digital b2b Experience Manager in Leatherhead
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Dermalogica UK, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Dermalogica UK and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Dermalogica UK
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Dermalogica UK might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Dermalogica UK.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
