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- Tasks: Lead digital transformation for Dermalogica's education ecosystem and enhance user experiences.
- Company: Join the number 1 professional skincare brand globally, passionate about skin confidence.
- Benefits: Enjoy private healthcare, birthday off, product discounts, and personal development opportunities.
- Why this job: Be part of an industry-changing movement and revolutionise digital education in skincare.
- Qualifications: Experience in digital platforms, UX/UI design, and web technology is essential.
- Other info: Collaborative environment with growth potential and fun office perks.
The predicted salary is between 34000 - 46000 ÂŁ per year.
We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA: Education, Personalisation, and Human Touch. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.
The Digital b2b Experience Manager will lead the digital transformation of Dermalogica’s education ecosystem by designing and maintaining innovative, scalable, and connected digital platforms. This role ensures every online touchpoint — from LMS to Site — delivers a seamless, intuitive, and future‑ready experience for learners, educators, and retail partners. The role will combine UX design, systems thinking, and automation to future‑proof how we deliver content, measure engagement, and support Professional Skin Therapist (PST), Retail, and consumer communities — including linking educational experiences with loyalty and commerce platforms.
Job Requirements
- Strong background in digital platforms, UX/UI design, and web technology.
- Experienced in WordPress, LMS systems, Shopify, API integrations, and analytics.
- Skilled in Figma, Adobe Creative Suite, and digital optimisation tools.
- Analytical, innovative, and comfortable leading technical projects.
- Experience in education, e‑learning, or the beauty/wellness industry is advantageous.
- Experience linking digital education, engagement platforms, and loyalty or eCommerce initiatives preferred.
Job Responsibilities
- Digital Infrastructure & Systems Management
- Own and optimise all education digital platforms (LMS, Pro Site, CMS, APIs).
- Partner with IT, Digital, Shopify, and Sales teams to integrate systems, including loyalty programs, eCommerce touchpoints, and content delivery.
- Identify and implement automation opportunities that enhance efficiency in content delivery, reporting, and customer service.
- Develop and document digital processes, governance, and performance standards.
- Design & User Experience
- Lead UX/UI design using Figma, Adobe Creative Cloud, and related tools.
- Ensure all interfaces are intuitive, accessible, and on‑brand.
- Prototype and test new features that enhance the learner journey.
- Translate content and commercial needs into functional, user‑friendly digital executions.
- Digital Innovation & Futureproofing
- Research and pilot emerging technologies (AI, gamification, personalisation, chatbots, etc.) to evolve the learning experience.
- Support scalability and automation in both educational and commerce‑linked experiences.
- Build a data‑driven feedback loop using analytics (Google Analytics, Hotjar, etc.) to continuously improve platforms.
- Sales & Loyalty Integration
- Work closely with Sales teams to ensure digital education platforms support loyalty programs and customer engagement initiatives.
- Align LMS, Pro Site, and Shopify integrations with loyalty touchpoints to drive PST participation and retail engagement.
- Develop dashboards and reporting to track cross‑platform engagement and the impact on loyalty and sales outcomes.
- Cross‑Functional Collaboration
- Work together with the Community & Content Engagement Manager to bring creative campaigns and learning content to life digitally.
- Collaborate with Marketing to ensure alignment with brand and global infrastructure.
- Support internal teams in digital best practice, training, and adoption of new tools.
Job Benefits
- Private Health Care with Vitality and Medicash.
- Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
- A 5% pension contribution from the company as well as access to a pension’s advisor.
- Your Birthday off work!
- 5 paid sick days per year.
- ÂŁ70 monthly product allocation.
- Access to new product innovation before they hit the shelves so that you can experience the products first‑hand.
- 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Tatcha, Murad, and Paula’s Choice.
- Access to Unilever Discounts, an online shopping website discounts on multiple high street brands.
- The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
- Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Education
Industries: Retail
Digital b2b Experience Manager in Leatherhead employer: Dermalogica UK
Contact Detail:
Dermalogica UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital b2b Experience Manager in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and wellness industry, especially those who work at Dermalogica. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your UX/UI design projects, especially any related to digital platforms or education. This is your chance to demonstrate how you can enhance the learner journey.
✨Tip Number 3
Stay updated on industry trends! Follow blogs, podcasts, and social media accounts related to digital transformation in education and beauty. Being knowledgeable will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to revolutionise the skincare industry.
We think you need these skills to ace Digital b2b Experience Manager in Leatherhead
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the beauty and wellness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about revolutionising the skincare experience.
Tailor Your Experience: Make sure to highlight your relevant skills and experiences that align with the role. If you've worked with digital platforms or UX/UI design, give us the details! We love seeing how your background fits into our mission.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Digital b2b Experience Manager role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Dermalogica UK
✨Know Your Digital Platforms
Make sure you brush up on your knowledge of digital platforms like LMS, WordPress, and Shopify. Be ready to discuss how you've used these tools in the past and how they can enhance the user experience for learners and retail partners.
✨Showcase Your UX/UI Skills
Prepare to demonstrate your design skills using Figma and Adobe Creative Suite. Bring examples of your previous work that highlight your ability to create intuitive and engaging user interfaces. This will show that you understand the importance of user experience in digital education.
✨Be Ready to Discuss Innovation
Research emerging technologies like AI and gamification that could revolutionise the learning experience. Be prepared to share your thoughts on how these innovations can be integrated into Dermalogica’s digital platforms to enhance engagement and scalability.
✨Collaboration is Key
Highlight your experience working cross-functionally with teams like Sales and Marketing. Share specific examples of how you've collaborated on projects to ensure alignment and drive results, especially in relation to loyalty programs and customer engagement initiatives.