At a Glance
- Tasks: Deliver exceptional customer support and manage orders in a fast-paced environment.
- Company: Dynamic company focused on customer experience and innovation.
- Benefits: Private health care, life insurance, birthday off, and product allocation.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Join a collaborative team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
Job Description
- Business Support Specialist
- Full Time
- Leatherhead Head Office (hybrid role)
- £25,000
The Business Support Specialist is responsible for delivering an exceptional customer experience by providing professional support across all customer groups.
The role supports the end-to-end customer journey through customer service, order management and operational support, working collaboratively with internal departments to ensure an efficient, accurate and consistent service.
Job Requirements
Essential
- Previous experience within a customer service or business support environment.
- Experience providing customer support via telephone.
- Excellent verbal and written communication skills.
- Strong organisational and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of accuracy and attention to detail.
- Competent in Microsoft Office.
- A proactive, collaborative and customer-focused approach.
Desirable
- Experience supporting both B2B and B2C customers.
- Experience using Gorgias.
- Experience using Shopify.
- Experience with live chat.
- Job Responsibilities
- Provide professional, accurate and timely support via telephone and customer support tickets managed through Gorgias, including email and live chat enquiries.
- Support all customer groups, including Professional Skin Therapists, Consumers, Third-Party Retailers and Retail Partners.
- Process customer orders and proactively monitor their progress through to fulfilment, ensuring accuracy and compliance with agreed service level agreements.
- Resolve customer enquiries, complaints and delivery issues, taking ownership through to resolution.
- Manage delivery-related enquiries, including collections, courier investigations, claims and shipment discrepancies, liaising with courier partners to achieve timely resolution.
- Support new product launches (NPD), promotional campaigns and business initiatives.
- Maintain accurate customer records and documentation across business systems.
- Collaborate with internal departments to resolve customer and operational enquiries.
- Contribute to continuous improvement by identifying opportunities to enhance processes and the customer experience.
- Achieve departmental service level agreements (SLAs), quality standards and key performance indicators (KPIs).
- Job Benefits
- Private Health Care with Vitality and Medicash
- Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
- A 5% pension contribution from the company as well as access to a pension’s advisor.
• Your Birthday off work!
- 5 paid sick days per year
- £70 monthly product allocation
- Access to new product innovation before they hit the shelves so that you can experience the products first-hand
- #J-18808-Ljbffr
Business Support Specialist in Leatherhead employer: Dermalogica UK
Dermalogica is an exceptional employer that prioritises the growth and well-being of its employees, offering comprehensive benefits such as private health care, life assurance, and a generous pension contribution. The vibrant work culture in our Cambridge Pro Skin Clinic fosters creativity and collaboration, empowering Pro Skin Therapists to inspire clients while enjoying opportunities for personal development and career progression. With a focus on education and customer service, you will thrive in an environment that values your passion for skin health and rewards your dedication with competitive commissions and exclusive product discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Specialist in Leatherhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dermalogica UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dermalogica UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Specialist in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dermalogica UK:Your cover letter is your chance to shine! Tell us why you want to work at Dermalogica UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dermalogica UK!
How to prepare for a job interview at Dermalogica UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
