Clinic Manager - Kingston in Kingston upon Thames

Clinic Manager – Kingston

Salary – £30,000 plus commission.

A Dermalogica Pro Skin Clinic Manager is at the heart of our business.

As a qualified Aesthetic Practitioner you lead from the front, setting the clinical standard for your team and delivering advanced treatments that deliver real, visible results.

You work on the clinic floor with your team, embodying our mission of empowering and educating customers to have their best skin possible.

You demonstrate an exceptional level of customer service with a personalised and educational approach in all conversations.

You lead by example, showcase expertise and product knowledge and inspire and lead your team and location to success.

• Job Responsibilities
• Drive retail and treatment growth month on month by motivating and supporting the team, thinking outside the box with inspiring event ideas and exceeding all clinic targets and KPIs.

You will also run events in clinic with floor‑based activity and masterclasses, ensuring all events are fully booked.

• Act as a team leader and motivator, performing all services regularly to the highest standard.

Demonstrate strong communication, delegation, empathy and problem‑solving skills to inspire, drive and motivate your team.

• Mentor and coach team members; conduct monthly 1–2–1s and implement personal development plans to ensure the team excels.
• Oversee and deliver advanced Dermalogica skin treatments – including Microneedling, LED and Peels – and champion the Face Mapping consultation process and ensure every client receives a fully personalised skin analysis and treatment recommendation.
• Manage day‑to‑day clinic operations including stock management, appointment scheduling, opening and closing procedures and reporting requirements, ensuring the clinic operates at the highest standard.
• Maintain professionalism by following grooming standards and building strong relationships with clients, press, location management and the wider Dermalogica team.

Qualifications & Requirements

• At least 3 years’ management experience within a retail or clinical/aesthetic environment.
• Qualified beauty therapist and Aesthetic Practitioner (NVQ Level 3 minimum; Level 4/5 essential).
• Proven experience in retail or clinical management, able to recruit the best pro skin therapists.
• Competitive, target‑driven, business‑focused and able to identify opportunities to increase profit.
• Excellent customer service, communication, delegation, empathy and problem‑solving skills.
• Well‑organised, professional, groomed and capable of representing Dermalogica positively.
• Key Skills and Experience
• Confident, proactive, and pride in delivering exceptional customer service.
• Business‑focused with a strong commercial mindset.
• Passionate about skin health and adept at creating theatre in the clinic to draw customers.
• Creative thinker with ability to inspire and attract customers through events and masterclasses.
• Skilled in grooming and representation of the Dermalogica brand.

Benefits

• Private health care with Vitality and Medicash.
• Life assurance with Legal and General, including Virtual GP, wellbeing and counselling and financial protection.
• 5% pension contribution and access to a pension adviser.
• Birthday off work.
• 5 paid sick days per year.
• £70 monthly product allocation.
• Monthly car allowance.
• Early access to new product innovation.
• 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Tatcha and Murad.
• Access to Unilever discounts on high‑street brands.
• Opportunities for growth and progression through learning and development platforms.
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