Educator in Leatherhead

Regional Education Training Manager – South

Job Description

As a Regional Education Training Manager, you inspire and empower your team to drive education success and positive commercial growth. You are responsible for the strategic planning, organisation, and execution of education across the South region of the UK. You constantly evaluate the results of education, identify gaps and opportunities and create strategies to drive further success. You assess demand and student feedback to make decisions on where to place appropriate focus or dedicated resource. You collaborate with the Regional Sales Manager to ensure education creates business growth and supports Sales objectives. You objectively review performance across your team and build training programmes to ensure a high standard of education delivery with measurable results.

Location: Leatherhead

Salary: £38,000

Job Requirements

Qualification Requirements

• Regulated Beauty Therapy Qualification equivalent to Level 3, with Facial Electrical Unit
• Level 3 Award in Education and Training
• Management or Training Manager experience
• Minimum of 2 years' experience within a skin centre with hands on treatment experience.
• Excellent written and verbal communication skills
• Confident to conduct virtual training on Microsoft Teams or Zoom
• Confident to present on social platforms both live and pre recorded
• Microsoft Office skills including PowerPoint, Word, and Excel

Advantageous Additional Skills or Qualifications

• Level 4 Advanced Aesthetics Qualification in Skin Peels and Micro-Needling
• Extensive experience delivering Dermalogica curriculum and workshops either domestically or internationally.
• Driver’s License
• Valid First Aid Qualification

Job Responsibilities

Drive Growth and Extend Education Reach

• Drive education reach and grow student numbers across South region to meet department goals and commercial targets while maximising location and team utilisation. Success in this area is reflected in measurable commercial impact, including increased service adoption, product sales growth and improved business outcomes for partner businesses.
• Effective scheduling of education workshops for region according to department strategies and Sales focuses to meet demand. Weekly monitoring of bookings to constantly evaluate demand and address current Sales needs.
• Oversee implementation of company and department strategies and provides comprehensive feedback to Education Manager following evaluation of results.
• Proactively drive team engagement in targets and results while evaluating existing approaches and methodology. Make recommendations for improvements or adjustments which could provide a better learning experience and greater commercial success.
• Collaborate with relevant individuals across different departments to facilitate a collaborative approach to growing education reach and impacting commercial growth.
• Strengthen connections with the Regional Sales Manager South and encourage team to build strong collaborations with Business Consultants to support business needs and growth.
• Work in collaboration with the Education Manager UK and Retail Education Manager to plan and execute the retail service training strategy for the UK. Take responsibility for ensuring consistent, high-quality delivery of retail service education across the UK, stepping in to deliver where required.
• Work within budgets to ensure resources, including Training Centres and human resources, are being utilised as outlined. Liaise with the Education Manager on how we can improve productivity, reduce cost and or be more sustainable. Maximising Training Hub and team productivity for positive business impact is a core expectation of the role.
• Responsible for overseeing and facilitating the use of the Training Centre by other departments, ensuring a seamless and efficient process from initiation to completion.

Positive Student Experience

• Ensure that students attending any education delivered by the wider team have an outstanding and memorable experience along with measurable business impact. High student satisfaction scores across the region are an indicator of success in this area.
• Monitor team and student feedback and plan then execute ways to improve the experience to achieve experience excellence.
• Report on activity and strategies implemented across the region to positively influence student experience. Monitor outcomes, compare results and determine next steps.
• Coach team on conflict resolution to ensure positive student and business relationships. Manage escalated concerns efficiently and professionally, engaging relevant departments if necessary.
• Always lead by example and step in to provide cover and support whenever necessary to ensure student experiences are not negatively impacted.

Team Performance

• Empower staff to take ownership for the region while supporting them in growing skills and business acumen. Positive staff morale, high engagement and strong performance are expected outcomes of effective team leadership.
• Take responsibility for recruitment, induction and performance development of reporting staff. Includes probation, mentoring, 3+1 meetings and annual reviews. Oversee daily schedules, leave, sickness as required.
• Maintain motivation of the team through daily coaching, evaluation of skills and knowledge, regular training and team meetings to ensure maximum team development and performance.
• Work with the Education Manager to develop and implement comprehensive training programmes that align with business objectives and skills requirements. Monitors outcomes of training and evaluates methods for improvement or enhancement.

Job Benefits

• Private Health Care with Vitality and Medicash
• Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
• A 5% pension contribution from the company as well as access to a pension’s advisor.
• Your Birthday off work!
• 5 paid sick days per year
• £70 monthly product allocation
• Access to new product innovation before they hit the shelves so that you can experience the products first-hand
• 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Tatcha, Murad, Kate Somerville and Paula's Choice.
• Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
• The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
• The Dermalogica Education programme is world renowned and you will benefit from a fantastic onboarding experience where you will learn all about the brand, the products and how to be successful in your new role. This education is ongoing throughout your employment, and you can gain industry recognised certificates in skin health as part of your employment.
• Opportunity for growth and progression, we really invest in your personal development through our Learning and development plans.
• Personal and team achievements will be celebrated and recognised through the company.
• Exclusive access to new product launches before they hit the shelves so that you can experience the products first-hand.

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