At a Glance
- Tasks: Empower customers with personalised skincare journeys and drive retail growth through innovative ideas.
- Company: Join Dermalogica, the number 1 professional skincare brand globally.
- Benefits: Enjoy competitive salary, private health care, discounts, and birthday off work.
- Other info: Great opportunities for growth and development in a dynamic retail environment.
- Why this job: Be part of a mission to revolutionise the skincare industry and inspire confidence.
- Qualifications: Level 3 in Beauty Therapy required; management experience preferred.
The predicted salary is between 27000 - 35000 £ per year.
Join to apply for the Business Account Manager role at Dermalogica UK. Salary £27,000 - £35,000 (depending on qualifications), plus uncapped commission and quarterly bonus. We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA: Education, Personalisation, and Human Touch.
As a Business Account Manager, you are at the true heart of where these results happen in our Business. Based on the shop floor with your team, you are responsible for encompassing our mission of empowering and educating all our customers to achieve their best skin possible. You will drive new business opportunities and encourage your team to think outside the box and help them excel.
Job Requirements
- Equipped with an equivalent Level 3 in Beauty Therapy with Facial Electricals (essential).
- Level 4 Beauty Therapy qualification, including Microneedling and Chemical Peels; Dermalogica will fund this training (£3,200) if not already held.
- At least 2‑year management experience, ideally within a retail environment.
- Outgoing, creative thinker who can create theatre at the counter to inspire and draw customers.
- Passion for skin health to inspire others.
Job Responsibilities
- Take customers through a journey, advising, listening, and connecting throughout every touch point to wow them with personalised experience.
- Perform treatments and set up a skin care programme comprising treatment and homecare, sharing treatment plans and educating customers.
- Drive retail growth month on month through motivating and supporting the team, thinking of new event ideas to exceed all location targets & KPIs.
- Run events in store, on-counter activity & masterclasses, ensuring full bookings.
- Serve as a role model and perform all services regularly to the highest standard; assist District Sales & Education Manager and Retail Training Manager with on-counter training for new innovations.
- Work independently as a one‑person counter.
- Adhere to grooming standards, living and breathing Dermalogica every day.
Job Benefits
- Private Health Care with Vitality and Medicash.
- Life insurance with Legal & General; includes Virtual GP, wellbeing and counselling, and Financial Protection.
- 5% pension contribution and access to a pension adviser.
- Birthday off work.
- 5 paid sick days per year.
- £70 monthly product allocation.
- Early access to new product innovation.
- 30% off Unilever Prestige brands such as Hourglass, Living Proof, Tatcha, Murad, Kate Somerville.
- Discounts on multiple high‑street brands via Unilever online shopping site.
- Opportunity for growth and progression through Learning & Development platforms.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Customer Service and Other
Industries: Retail
Location: London, England, United Kingdom
Business Account Manager employer: Dermalogica UK
Dermalogica is an exceptional employer that prioritises the growth and well-being of its employees, offering comprehensive benefits such as private health care, life assurance, and a generous pension contribution. The vibrant work culture in our Cambridge Pro Skin Clinic fosters creativity and collaboration, empowering Pro Skin Therapists to inspire clients while enjoying opportunities for personal development and career progression. With a focus on education and customer service, you will thrive in an environment that values your passion for skin health and rewards your dedication with competitive commissions and exclusive product discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Business Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dermalogica UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dermalogica UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dermalogica UK:Your cover letter is your chance to shine! Tell us why you want to work at Dermalogica UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dermalogica UK!
How to prepare for a job interview at Dermalogica UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
