Retail Skin Therapist - John Lewis, Cheltenham Cheltenham

We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA: Education, Personalisation, and Human Touch.

A Dermalogica Retail Skin Therapist is at the true heart of where these results happen in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering and educating all our customers to achieve their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have.

The responsibilities of the Retail Skin Therapist include:

• Taking your customer through a journey, advising, listening, and connecting with them throughout every touch point.
• Wowing our customers with a personalized experience and enabling them to fall in love with their skincare journey.
• Creating a partnership by sharing your treatment plan with your customer, educating, and linking recommended homecare throughout.
• Taking ownership of monthly targets set for the location, including both individual and location targets.
• Covering counter duties, which include Face Mapping to understand the client’s needs and concerns.
• Maintaining the treatment area and other work areas in a professional manner.

Do you have the below skills?

• Education equivalent to Level 3 in Beauty Therapy with Facial Electrical (essential).
• Level 4 Beauty Therapy qualification, which must include Microneedling and Chemical Peels (Dermalogica will fund this if not held).
• Experience as a Sales Advisor, preferably in a fast-paced environment within Retail, Beauty, or FMCG.
• An outgoing, creative thinker who can create theatre at the counter to inspire and draw our customers to us.
• A passion for skin health.

What’s in it for you?

• Private Health Care with AXA PP and Medicash.
• A 5% pension contribution from the company.
• 5 paid sick days per year.
• 25 days annual leave, plus 3 bank holidays.
• Ongoing education and industry-recognised certificates in skin health.
• Opportunity for growth and progression through Learning and Development plans.
• Uncapped monthly commission and bonus structure.
• Exclusive access to new product launches.
• £70 monthly product allocation.
• 30% off other Unilever Prestige Brands.

At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone feels valued and empowered to contribute their unique talents.