Ecommerce Product and CRO Manager Leatherhead

We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica, we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education and revolutionary products in the hands of expert practitioners.

We’re seeking a talented and technical DTC Ecommerce growth specialist. The right candidate will lead the technical website innovation and CRO roadmaps. This is a truly unique opportunity to influence and create world-class customer experiences on our official websites in the UK and Ireland.

Responsibilities:

• Own the ecommerce product roadmap across CRO and development, managing testing via Intellimize and delivery through our contracted external developers.
• Drive UX and CX improvements to increase conversion rates, site health metrics, and efficiency across the Shopify+ site.
• Manage and optimise the ecommerce tech stack, championing tools and processes that scale with fast DTC growth.
• Use ecommerce, traffic, and customer data to identify growth opportunities and turn insights into actionable development, CRO strategies and digital innovation.
• Deliver and report on continuous A/B and multivariate testing to drive incremental gains across the funnel.
• Ensure the websites meet technical SEO best practices and deliver a seamless customer experience across all devices.
• Support ecommerce trade team and CRM by enabling tools, features, and efficiencies that drive performance.
• Champion the integration and smart use of AI and LLM technologies to streamline workflows, enhance user experience and reduce reliance on 3rd parties.
• Collaborate cross-functionally with CRM, social, and marketing teams to support wider ecommerce and traffic growth strategies.
• Own and report on KPIs including conversion rate, site speed, bounce rate, AOV, and site-driven business efficiency metrics.

Skills:

• Experience of Shopify+ required.
• Outstanding analytical and problem-solving skills.
• Coding knowledge/skills a plus.
• Excellent reporting and analytical skills.
• Proactive, go-getter personality.
• Capable of thinking differently and developing new ways of working, able to roll your sleeves up and get stuck in.
• Strong, likable, and inspirational team player.
• Proven track record of driving ecommerce growth.
• Excellent communication skills from verbal to written and everything in between.
• In-depth knowledge of SEO factors and updates.
• Domain expertise in UI/UX best practices.
• High standards of excellence and attention to detail.
• Experience working in a fast-paced, entrepreneurial environment.

What is in it for you?

• Private Health Care with Vitality and Medicash.
• Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
• A 5% pension contribution from the company as well as access to a pensions advisor.
• Your Birthday off work!
• 5 paid sick days per year.
• £70 monthly product allocation.
• Access to new product innovation before they hit the shelves so that you can experience the products first-hand.
• 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville.
• Access to Unilever Discounts, an online shopping website discounts on multiple high street brands.
• The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
• Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments.

At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.