At a Glance
- Tasks: Support our Hospice Nursing Team with essential admin tasks to ensure smooth operations.
- Company: Compassionate organisation dedicated to providing care for children and families.
- Benefits: Gain valuable experience, training, and the satisfaction of making a difference.
- Other info: Flexible volunteer hours available, with comprehensive training provided.
- Why this job: Be part of a caring team and help create a supportive environment for families in need.
- Qualifications: Friendly, organised, and confident communicator with IT skills.
Our volunteers play a really important part in helping us create a welcoming, supportive environment for the children and families we care for. In this role, you’ll be supporting our Hospice Nursing Team with a range of administrative tasks that help everything run smoothly behind the scenes. Your time and care will make a real difference, ensuring our clinical team can focus on what matters most - providing the very best care and support to every child and family who walks through our doors.
What you’ll be doing:
- Answering telephone calls from families and healthcare professionals in a warm and professional manner.
- Supporting with pre-admission phone calls to families ahead of respite stays, following guidance.
- Uploading updates and information to Class Dojo to help keep families and the team connected.
- Scanning and securely uploading documents to children’s records, maintaining confidentiality at all times.
- Printing and mailing booking letters.
- Helping to prepare, print and restock paperwork and forms for the Nursing Team.
- Keeping filing systems organised and making sure everything is easy to find and up to date.
- Providing general administrative support to the Hospice Nursing Team, helping things run smoothly day to day.
What you’ll need:
- Friendly and approachable, with a professional and caring manner.
- Confident in communicating, both spoken and written.
- Proven experience with computers and IT systems.
- Excellent organisational skills with a keen eye to detail.
- Able to show empathy and understanding when speaking with our families on the telephone.
- An understanding of the importance of handling sensitive and confidential information.
- Able to provide a regular weekly commitment.
- Happy to work independently, and able to use their initiative.
Time Commitment: A number of volunteer positions are available to cover a few hours per day, Monday to Friday (Office hours).
Training: All appointed volunteers must complete a mandatory two-day induction/training programme prior to starting.
Please note: The minimum age for volunteering in this role is 21 years. We ask all applicants to disclose, in confidence, any unspent criminal convictions in advance of a DBS check. All volunteers are required to wear a uniform, which will be provided free of charge.
Hospice Nurse Admin Volunteer employer: Derian House
As a Hospice Nurse Admin Volunteer, you will be part of a compassionate team dedicated to providing exceptional care for children and families in need. Our organisation fosters a supportive work culture that values empathy and teamwork, offering volunteers the chance to make a meaningful impact while gaining valuable experience in a healthcare setting. With flexible hours and comprehensive training, this role not only enhances your skills but also allows you to contribute to a vital mission in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hospice Nurse Admin Volunteer
✨Tip Number 1
Get to know the organisation! Research their values and mission, so you can show how your skills align with what they do. This will help you stand out when you chat with them.
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls and interacting with families, being warm and professional is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things running smoothly in past roles. This will demonstrate that you can handle the admin tasks like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference.
We think you need these skills to ace Hospice Nurse Admin Volunteer
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your friendly and caring side.
Tailor Your Application:Make sure to highlight your relevant experience and skills that match the role. Mention any previous admin work or volunteer experience that shows you can handle sensitive information and communicate well.
Keep It Professional:While we love a bit of personality, remember to keep your language professional. Use clear and concise sentences, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this important role in our team!
How to prepare for a job interview at Derian House
✨Show Your Caring Side
In this role, empathy is key. Make sure to share examples from your past experiences where you've demonstrated compassion and understanding, especially when dealing with sensitive situations. This will show that you truly care about the families you'll be supporting.
✨Be Organised and Detail-Oriented
Since the role involves a lot of administrative tasks, highlight your organisational skills. Bring along examples of how you've kept systems organised in previous roles or projects. Mention any specific tools or methods you use to stay on top of details.
✨Practice Professional Communication
You'll be answering calls from families and healthcare professionals, so practice your phone etiquette. During the interview, demonstrate your ability to communicate clearly and professionally. You might even want to role-play a call scenario to showcase your skills.
✨Familiarise Yourself with IT Systems
Since the role requires using computers and IT systems, brush up on any relevant software you might encounter. If you have experience with Class Dojo or similar platforms, mention it! Showing that you're tech-savvy will give you an edge.
