At a Glance
- Tasks: Support our Hospice Nursing Team with essential admin tasks to ensure smooth operations.
- Company: Compassionate organisation dedicated to providing care for children and families.
- Benefits: Gain valuable experience, training, and the satisfaction of making a difference.
- Other info: Flexible hours available, with a commitment to making a real impact.
- Why this job: Be part of a caring team and help create a supportive environment for families.
- Qualifications: Friendly, organised, and confident in communication; IT skills are a plus.
Our volunteers play a really important part in helping us create a welcoming, supportive environment for the children and families we care for. In this role, you’ll be supporting our Hospice Nursing Team with a range of administrative tasks that help everything run smoothly behind the scenes. Your time and care will make a real difference, ensuring our clinical team can focus on what matters most - providing the very best care and support to every child and family who walks through our doors.
What you’ll be doing:
- Answering telephone calls from families and healthcare professionals in a warm and professional manner.
- Supporting with pre-admission phone calls to families ahead of respite stays, following guidance.
- Uploading updates and information to Class Dojo to help keep families and the team connected.
- Scanning and securely uploading documents to children’s records, maintaining confidentiality at all times.
- Printing and mailing booking letters.
- Helping to prepare, print and restock paperwork and forms for the Nursing Team.
- Keeping filing systems organised and making sure everything is easy to find and up to date.
- Providing general administrative support to the Hospice Nursing Team, helping things run smoothly day to day.
What you’ll need:
- Friendly and approachable, with a professional and caring manner.
- Confident in communicating, both spoken and written.
- Proven experience with computers and IT systems.
- Excellent organisational skills with a keen eye to detail.
- Able to show empathy and understanding when speaking with our families on the telephone.
- An understanding of the importance of handling sensitive and confidential information.
- Able to provide a regular weekly commitment.
- Happy to work independently, and able to use their initiative.
Time Commitment:
A number of volunteer positions are available to cover a few hours per day, Monday to Friday (Office hours).
Training:
All appointed volunteers must complete a mandatory two-day induction/training programme prior to starting.
Please note:
- The minimum age for volunteering in this role is 21 years.
- We ask all applicants to disclose, in confidence, any unspent criminal convictions in advance of a DBS check.
- All volunteers are required to wear a uniform, which will be provided free of charge.
Hospice Nurse Admin Volunteer in Chorley employer: Derian House
As a Hospice Nurse Admin Volunteer, you will be part of a compassionate team dedicated to creating a supportive environment for children and families in need. Our organisation values the contributions of volunteers, offering a warm and inclusive work culture where your efforts directly enhance the quality of care provided. With opportunities for personal growth and training, you will find meaningful engagement in a role that truly makes a difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Hospice Nurse Admin Volunteer in Chorley
✨Tip Number 1
Get to know the organisation! Research their values and mission, so you can show how your skills align with what they do. This will help you stand out when you chat with them.
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls and interacting with families, being warm and professional is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things running smoothly in past roles. This will demonstrate that you're ready to support the Hospice Nursing Team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Hospice Nurse Admin Volunteer in Chorley
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about helping families.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you've got experience with admin tasks or working with families, shout about it!
Keep It Professional:While we love a friendly vibe, remember to keep your language professional. This role is all about supporting our Hospice Nursing Team, so show us you can communicate effectively and respectfully.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this important role in our team!
How to prepare for a job interview at Derian House
✨Show Your Caring Side
In this role, empathy is key. Make sure to share examples from your past experiences where you've demonstrated compassion and understanding, especially when dealing with sensitive situations. This will show that you can connect with families in a meaningful way.
✨Be Organised and Detail-Oriented
Since the role involves a lot of administrative tasks, highlight your organisational skills. Bring up specific instances where you've successfully managed paperwork or maintained filing systems. This will reassure them that you can keep everything running smoothly.
✨Practice Professional Communication
You'll be answering calls from families and healthcare professionals, so practice your phone etiquette. Role-play common scenarios with a friend to ensure you sound warm and professional. This will help you feel more confident during the actual interview.
✨Demonstrate Your IT Skills
Familiarise yourself with common IT systems and tools that might be used in the role. If you have experience with platforms like Class Dojo or document management systems, mention it! Showing that you're tech-savvy will give you an edge.
