At a Glance
- Tasks: Assist customers, handle payments, and maintain a welcoming store environment.
- Company: Join Derian House, a charity dedicated to supporting children and families in need.
- Benefits: Gain retail experience, make friends, enjoy discounts, and receive a uniform.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: No prior experience needed; just bring your enthusiasm and commitment.
- Other info: Volunteers must be 16+ and commit to one shift per week.
Join to apply for the Volunteer Sales Assistant – Leigh Shop role at Derian House Children\’s Hospice
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Join to apply for the Volunteer Sales Assistant – Leigh Shop role at Derian House Children\’s Hospice
What is a Volunteer Sales Assistant?
At Derian House we pride ourselves on delivering exceptional customer experience in all of our charity stores.
What is a Volunteer Sales Assistant?
At Derian House we pride ourselves on delivering exceptional customer experience in all of our charity stores.
As a Volunteer Sales Assistant, your role will be to work with the team of paid staff and other volunteers in our store in Leigh.
Our stores are more than just a shop; they are a community hub where customers feel valued, understood and welcomed.
We are looking for enthusiastic volunteers who are passionate about customer service and can make our customers\’ shopping experience memorable.
What\’s involved?
- Greet customers warmly as they enter our store, offering a friendly and inviting atmosphere.
- Assist customers in finding products, answering questions, and providing recommendations to meet their needs.
- Handle customer complaints and concerns with patience, empathy, and a focus on resolving issues effectively.
- Ensure the store is clean, well-organised, and visually appealing at all times.
- Process cash & card payments using our point of sale system.
- Process Gift Aid on receipt of donations to increase vital funds for the hospice.
What’s in it for you?
- Gain significant retail experience that can support career growth
- Become part of a friendly and supportive team
- Meet people from all walks of life, making new friends along the way
- Get involved with other Derian House volunteers at our events
- Great personal satisfaction
- Discount available on all purchases in store
- Uniform provided
This Role Will Suit People Who Have…
- Excellent Communication Skills: Confident and able to engage in friendly and professional conversations with customers and team members.
- Customer-Service Awareness: A genuine passion for helping people, with the ability to understand and respond to individual customer needs.
- Team Player: Work well with others, contributing to a positive team dynamic and collaborative atmosphere.
- Volunteer Commitment: Must be able to provide a regular weekly commitment.
We really value kindness, honesty, integrity and reliability in our volunteers and staff and in return, we will do our best to provide you with a rewarding volunteer experience.
Experience of working within a shop is not essential, it’s more important to us that you are keen to make a difference and enjoy working as part of team.
Time Commitment:
One morning or afternoon per week (Monday, Tuesday, Wednesday, Thursday, Friday or Saturday) – times/days to be agreed at interview
Training Requirements:
Full site induction & mandatory annual training will be provided
Expenses:
Lunch & Travel allowance (minimum hours required per shift)
Age Restrictions:
Volunteers must be aged 16yrs plus
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
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Industries
Retail
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Volunteer Sales Assistant - Leigh Shop employer: Derian House Children's Hospice
Contact Detail:
Derian House Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Sales Assistant - Leigh Shop
✨Tip Number 1
Familiarise yourself with Derian House and its mission. Understanding the charity's values and the impact of your role as a Volunteer Sales Assistant will help you connect better with the team and customers, showcasing your genuine passion for the cause.
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you might need to assist customers or handle complaints, and prepare responses that demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Show enthusiasm for teamwork during your interactions. Highlight any previous experiences where you've successfully collaborated with others, as this will resonate well with the team-oriented environment at Derian House.
✨Tip Number 4
Be ready to discuss your availability and commitment. Since the role requires a regular weekly commitment, being clear about your schedule and willingness to contribute will demonstrate your reliability and dedication to the team.
We think you need these skills to ace Volunteer Sales Assistant - Leigh Shop
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Volunteer Sales Assistant does at Derian House. Familiarise yourself with their mission and values to align your application with their goals.
Tailor Your CV: Highlight any relevant experience or skills that demonstrate your customer service abilities and teamwork. Even if you don't have retail experience, showcase your enthusiasm for helping others and your commitment to volunteering.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your desire to contribute to the community. Mention why you want to volunteer specifically at Derian House and how you can make a positive impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Derian House Children's Hospice
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share any previous experiences where you provided excellent customer service, even if it's from a different context.
✨Demonstrate Team Spirit
Since this role involves working closely with both staff and other volunteers, highlight your ability to work as part of a team. Discuss any collaborative projects or experiences that showcase your teamwork skills.
✨Prepare for Common Scenarios
Think about potential customer interactions you might face in the shop. Be ready to discuss how you would handle customer complaints or assist someone looking for a specific product, showing your problem-solving skills.
✨Emphasise Reliability and Commitment
The role requires a regular weekly commitment, so be prepared to discuss your availability. Highlight your reliability and willingness to commit to the schedule, which is crucial for a volunteer position.