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- Tasks: Support our hospice nursing team with essential admin tasks to ensure smooth operations.
- Company: Compassionate hospice dedicated to providing care for children and families.
- Benefits: Gain valuable experience, training, and the satisfaction of making a difference.
- Other info: Flexible volunteer hours available, with mandatory training provided.
- Why this job: Be part of a caring team and help create a supportive environment for families.
- Qualifications: Friendly, organised, and confident in communication; IT skills required.
Minimum age: 21 years. Our volunteers play a really important part in helping us create a welcoming, supportive environment for the children and families we care for. In this role, you’ll be supporting our hospice nursing team with a range of administrative tasks that help everything run smoothly behind the scenes. Your time and care will make a real difference, ensuring our clinical team can focus on what matters most – providing the very best care and support to every child and family who walks through our doors.
What you'll be doing:
- Answering telephone calls from families and healthcare professionals in a warm and professional manner.
- Supporting with pre-admission phone calls to families ahead of respite stays, following guidance.
- Uploading updates and information to Class Dojo to help keep families and the team connected.
- Scanning and securely uploading documents to children’s records, maintaining confidentiality at all times.
- Printing and mailing booking letters.
- Helping to prepare, print and restock paperwork and forms for the nursing team.
- Keeping filing systems organised and making sure everything is easy to find and up to date.
- Providing general administrative support to the hospice nursing team, helping things run smoothly day to day.
What you'll need:
- Friendly and approachable, with a professional and caring manner.
- Confident in communicating, both spoken and written.
- Proven experience with computers and IT systems.
- Excellent organisational skills with a keen eye to detail.
- Able to show empathy and understanding when speaking with our families on the telephone.
- An understanding of the importance of handling sensitive and confidential information.
- Able to provide a regular weekly commitment.
- Happy to work independently, and able to use their initiative.
Time commitment: A number of volunteer positions are available to cover a few hours per day, Monday to Friday (office hours).
Training: All appointed volunteers must complete a mandatory two-day induction/training programme prior to starting.
Please note: The minimum age for volunteering in this role is 21 years. We ask all applicants to disclose, in confidence, any unspent criminal convictions in advance of a DBS check. All volunteers are required to wear a uniform, which will be provided free of charge.
Interested? We’d really love to hear from you. By supporting our admin team, you’ll be helping to keep things running smoothly behind the scenes and making a real difference to the care we provide every day.
Hospice Nurse Admin Volunteer employer: Derian House Children's Hospice
Contact Detail:
Derian House Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospice Nurse Admin Volunteer
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on the hospice and its values. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls and interacting with families, it’s crucial to sound warm and professional. Try role-playing with a friend to get comfortable with the types of conversations you might have.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things organised in past roles. Whether it's managing files or keeping track of important documents, demonstrating your attention to detail can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Hospice Nurse Admin Volunteer
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your friendly and caring nature in your writing.
Tailor Your Application: Make sure to highlight your relevant experience and skills that match the role. If you've got experience with admin tasks or working with families, shout about it! We love seeing how you can contribute to our team.
Keep It Professional: While we want to see your personality, remember to keep your tone professional. Use clear and concise language, especially when discussing your experience and why you want to volunteer with us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures everything is in one place for our review. We can’t wait to hear from you!
How to prepare for a job interview at Derian House Children's Hospice
✨Show Your Caring Side
In this role, empathy is key. Make sure to share examples from your past experiences where you've demonstrated compassion and understanding, especially when dealing with sensitive situations. This will show that you can connect with families in a warm and professional manner.
✨Highlight Your Organisational Skills
Since the role involves a lot of administrative tasks, be ready to discuss how you keep things organised. Bring up specific tools or methods you use to manage your time and tasks effectively. This will reassure them that you can handle the behind-the-scenes work smoothly.
✨Practice Your Communication Skills
As you'll be answering calls and communicating with families, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable. This will help you convey information professionally and warmly during the interview.
✨Demonstrate Your IT Proficiency
Make sure to mention any experience you have with computers and IT systems. If you’ve used specific software or platforms before, bring that up! Being tech-savvy is crucial for uploading documents and maintaining records, so don’t shy away from showcasing your skills.