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- Tasks: Support our hospice nursing team with essential admin tasks to ensure smooth operations.
- Company: Compassionate hospice dedicated to providing care for children and families.
- Benefits: Gain valuable experience, training, and the satisfaction of making a difference.
- Other info: Flexible volunteer hours available, with mandatory training provided.
- Why this job: Be part of a caring team and help create a supportive environment for families.
- Qualifications: Friendly, organised, and confident in communication; IT skills are a plus.
Our volunteers play a really important part in helping us create a welcoming, supportive environment for the children and families we care for. In this role, you’ll be supporting our hospice nursing team with a range of administrative tasks that help everything run smoothly behind the scenes. Your time and care will make a real difference, ensuring our clinical team can focus on what matters most – providing the very best care and support to every child and family who walks through our doors.
What you'll be doing:
- Answering telephone calls from families and healthcare professionals in a warm and professional manner.
- Supporting with pre-admission phone calls to families ahead of respite stays, following guidance.
- Uploading updates and information to Class Dojo to help keep families and the team connected.
- Scanning and securely uploading documents to children’s records, maintaining confidentiality at all times.
- Printing and mailing booking letters.
- Helping to prepare, print and restock paperwork and forms for the nursing team.
- Keeping filing systems organised and making sure everything is easy to find and up to date.
- Providing general administrative support to the hospice nursing team, helping things run smoothly day to day.
What you'll need:
- Friendly and approachable, with a professional and caring manner.
- Confident in communicating, both spoken and written.
- Proven experience with computers and IT systems.
- Excellent organisational skills with a keen eye to detail.
- Able to show empathy and understanding when speaking with our families on the telephone.
- An understanding of the importance of handling sensitive and confidential information.
- Able to provide a regular weekly commitment.
- Happy to work independently, and able to use their initiative.
Time commitment: A number of volunteer positions are available to cover a few hours per day, Monday to Friday (office hours).
Training: All appointed volunteers must complete a mandatory two-day induction/training programme prior to starting.
Please note: The minimum age for volunteering in this role is 21 years. We ask all applicants to disclose, in confidence, any unspent criminal convictions in advance of a DBS check. All volunteers are required to wear a uniform, which will be provided free of charge.
Interested? We’d really love to hear from you. By supporting our admin team, you’ll be helping to keep things running smoothly behind the scenes and making a real difference to the care we provide every day.
Hospice Nurse Admin Volunteer in Chorley employer: Derian House Children's Hospice
Contact Detail:
Derian House Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospice Nurse Admin Volunteer in Chorley
✨Tip Number 1
Get to know the organisation! Research their values and mission, so you can show how your skills align with what they do. This will help you stand out when you chat with them.
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls and interacting with families, being warm and professional is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things running smoothly in past roles. This will demonstrate that you can handle the admin tasks like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a difference.
We think you need these skills to ace Hospice Nurse Admin Volunteer in Chorley
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your friendly and caring nature in your writing.
Tailor Your Application: Make sure to highlight your relevant experience and skills that match what we’re looking for. If you've got a knack for organisation or have worked with families before, shout about it!
Keep It Professional: While we love a casual vibe, remember to keep your language professional. This role involves communicating with families and healthcare professionals, so a warm yet professional tone is key.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Derian House Children's Hospice
✨Show Your Caring Side
In this role, empathy is key. Be prepared to share examples of how you've shown compassion in previous experiences, especially when dealing with sensitive situations. This will demonstrate your understanding of the importance of a supportive environment.
✨Brush Up on Your Communication Skills
Since you'll be answering calls from families and healthcare professionals, practice speaking clearly and warmly. You might even want to role-play some scenarios with a friend to get comfortable with the types of conversations you might have.
✨Organisational Skills Matter
Highlight your organisational abilities during the interview. Bring examples of how you've kept systems organised in the past, whether it's through filing, managing documents, or using IT systems. This will show that you can help keep everything running smoothly.
✨Understand Confidentiality
Make sure you understand the importance of handling sensitive information. Be ready to discuss how you've managed confidential data in previous roles, as this will reassure the interviewers that you take privacy seriously.