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- Tasks: Lead retail operations and enhance customer experience across our London boutiques.
- Company: Join a luxury brand committed to exceptional service and innovative design.
- Benefits: Competitive salary, generous leave, staff discounts, and wellbeing support.
- Other info: Dynamic role with opportunities for growth and team collaboration.
- Why this job: Shape the future of luxury retail while driving operational excellence.
- Qualifications: 5-7 years in retail operations, preferably in luxury environments.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Retail Operations Manager
Role Type: Full Time
Reports to: Head of Direct to Consumer
Location: London Stores
Salary: Competitive
About the Role
We are looking for an experienced and commercially minded Retail Operations Manager to join our growing team. Split between our four London boutiques and our central London head office, this newly created role is central to driving operational excellence, supporting performance, and enabling our store teams to deliver an exceptional customer experience.
The ideal candidate will bring a strong background in luxury retail, with a proven track record of leading operational change, managing performance, and implementing systems across multiple locations. This is a hands-on role with time split between stores and head office, focused on strengthening our operational foundations and supporting our teams in consistently delivering the highest standards across every boutique.
You’ll work closely with in-store teams to streamline processes, ensure compliance, and embed tools that support high-performing, customer-focused environments. With a clear focus on efficiency, consistency, and service delivery, this role is key to shaping and sustaining retail operations that reflect our brand values and meet evolving customer expectations.
Key Responsibilities
Operational Leadership & Systems Integration
- Lead the execution and ongoing refinement of operational processes across all London stores.
- Drive the successful implementation of new retail systems, ensuring adoption across teams and alignment with brand goals.
- Act as the key liaison for bringing together our in-store operations and e-commerce experience to deliver a cohesive omnichannel customer journey.
- Ensure all stores remain compliant with health & safety standards, internal policies, and regulatory requirements.
Change Management & Continuous Improvement
- Lead change initiatives across stores, ensuring minimal disruption and strong engagement from store teams.
- Identify operational inefficiencies and implement solutions that enhance customer service and back-of-house productivity.
- Work collaboratively with internal departments to embed new tools and practices that future-proof retail operations.
Performance Management & Talent Development
- Support Store Managers in setting clear objectives, monitoring KPIs, and coaching teams to exceed performance targets.
- Implement frameworks for team onboarding, development, and performance evaluation.
- Champion a high-performance culture through consistent feedback, recognition, and development pathways.
Brand & Customer Experience
- Maintain exceptional brand standards across visual merchandising, store presentation, and client service delivery.
- Embed CRM tools and clienteling strategies into daily routines, enabling deeper, more personalised customer connections.
- Remove operational barriers to allow teams to focus on delivering an elevated luxury experience.
Communication & Cross-Functional Alignment
- Act as a key operational bridge between store teams and head office functions, ensuring consistent communication and seamless execution of initiatives.
- Contribute to business-wide projects by representing in-store perspectives and requirements.
- Provide regular operational reporting to the Head of DTC, including insights and opportunities for continuous improvement.
Skills & Experience Required
- 5–7 years’ experience in retail operations, ideally within a luxury, multi-site environment.
- Strong background in leading change and implementing new systems across store networks.
- Demonstrated success in aligning in-store operations with e-commerce or omnichannel retail strategies.
- Highly organised with excellent analytical, communication, and stakeholder management skills.
- Proven ability to manage performance, coach others, and cultivate high-performing teams.
- Comfortable navigating both strategic initiatives and hands-on store execution.
- Willingness to travel frequently across London boutique locations.
- Proficient in tools related to retail analytics, workforce scheduling, and customer relationship management.
What We Offer
- Competitive salary and pension contribution.
- 25 days annual leave, plus bank holidays.
- Generous staff discount and regular sample sales.
- Access to confidential wellbeing and mental health support services.
- Opportunities for training, progression, and involvement in cross-functional projects.
- Regular team and company social events.
Our Mission
We design exclusively for life outside work, creating products that elevate everyday moments and redefine relaxation. Our commitment to Feel-good Living is at the heart of every decision, and this role plays a vital part in delivering that vision to our in-store customers.
Our Values
We are Life-Loving, Pioneering, Approachable, and Discerning — values that guide everything we do, from product design to team development.
To apply, please use the \’Make this job yours\’ button below.
Direct applications only. No recruitment agencies. UK-based position.
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Retail Operations Manager employer: Derek Rose
Contact Detail:
Derek Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work in luxury. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how your experience aligns with their mission of delivering exceptional customer experiences. Tailor your answers to reflect their brand ethos!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your achievements in operational leadership and change management, as these are key for the Retail Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in luxury retail and any relevant operational leadership roles you've held. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail operations and how your experience aligns with our mission. Be sure to mention specific examples of how you've driven change and improved performance in previous roles.
Showcase Your Analytical Skills: Since this role involves performance management and operational efficiency, don’t forget to highlight your analytical skills. Share examples of how you've used data to make informed decisions or improve processes in your past positions. We love a numbers-savvy candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Derek Rose
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values and mission. Understand their approach to luxury retail and how they create exceptional customer experiences. This knowledge will help you align your answers with what the company stands for.
✨Showcase Your Change Management Skills
Be ready to discuss specific examples of how you've led operational changes in previous roles. Highlight your ability to engage teams and minimise disruption during transitions. This is crucial for a Retail Operations Manager, so have those stories at the forefront of your mind.
✨Prepare for Performance Management Questions
Expect questions about how you set objectives and monitor KPIs. Think of instances where you've coached teams to exceed targets and how you fostered a high-performance culture. Being able to articulate this will demonstrate your leadership capabilities.
✨Emphasise Your Omnichannel Experience
Since the role involves integrating in-store operations with e-commerce, be prepared to discuss your experience in creating seamless customer journeys across channels. Share examples of how you've successfully aligned these areas in past positions.