At a Glance
- Tasks: Support and configure the Electronic Patient Record system while troubleshooting user queries.
- Company: Join Derbyshire Support and Facilities Services, part of the Chesterfield Royal family.
- Benefits: Flexible working arrangements and a supportive, inclusive culture.
- Other info: Work across multiple sites with opportunities for professional growth.
- Why this job: Make a real difference in healthcare by optimising patient record systems.
- Qualifications: Experience in application configuration, JavaScript, and automated testing is essential.
The predicted salary is between 30000 - 40000 € per year.
The EPR Product Support Analyst will report into the EPR Product Analyst to deliver configuration of features to specification within the Electronic Patient Record (EPR) system. They will assist with configuration, troubleshooting, and user queries. The post will primarily be onsite, with travel required across the 3 SFH Trust sites. Successful candidates will be required to work unsociable hours to provide go-live support.
The postholder will work closely with supplier Product Specialists, clinical teams, and technical staff to ensure smooth operation of the EPR solution, maintain accurate documentation, and support testing activities. The Trust is implementing Nervecentre EPR; experience in configuring Nervecentre is preferred. However, applications are welcome from candidates with substantial experience in application configuration and JavaScript. It is essential that applicants have experience in configuration standards and application testing, including automated testing systems. This role is critical in ensuring that issues are resolved promptly and that users receive high-quality support during implementation and optimisation phases. You will be required to demonstrate the product to a range of stakeholders in groups and/or individually.
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including ICT, Patient Records, Switchboard, Procurement, Finance, and Clinical Engineering. DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive. DSFS is proud to strive to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences, our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship; any applications which require sponsorship will not be considered.
If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship; any applications which require sponsorship will not be considered at this point in time. When DSFS Ltd are able to offer sponsorship to work in the United Kingdom (UK), applicants will be required to provide full and accurate details of their current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.
Derbyshire Support and Facilities Services (‘DSFS’) is committed to ensuring the safety of all our staff and patients; therefore, we encourage and support staff to be vaccinated against COVID-19 as this remains the best line of defence against the virus.
Communications throughout the application process will be via e-mail; therefore, please check your e-mail account, spam folders, and NHS Jobs (where applicable) account regularly. References are also requested by email (where possible). Therefore, to speed up the recruitment process, please provide an up-to-date email address for all referees when completing your application form. If you require any support in completing the application form, please do not hesitate to contact the DSFS Human Resources team on 01246 513737 / hr@dsfs.co.uk and we will be happy to provide assistance.
Product Support Analyst employer: Derbyshire Support Facilities Services
Derbyshire Support and Facilities Services Ltd. (DSFS) is an exceptional employer that fosters a dynamic and inclusive work culture, ensuring all employees feel valued and empowered to be their authentic selves. With over 900 staff members, DSFS offers flexible working arrangements and opportunities for professional growth within the NHS framework, making it an ideal place for those seeking meaningful employment in the healthcare sector. Located across three sites, the role of Product Support Analyst provides a unique chance to contribute to the implementation of innovative EPR solutions while collaborating closely with clinical teams and technical experts.
Contact Detail:
Derbyshire Support Facilities Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Analyst
✨Tip Number 1
Get to know the EPR system inside out! Familiarise yourself with Nervecentre and its configuration. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your demonstration skills! You’ll need to showcase the product to various stakeholders, so being able to explain things clearly and confidently is key. Grab a friend and do some mock presentations!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any relevant events. This can give you insider info about the company culture and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DSFS family!
We think you need these skills to ace Product Support Analyst
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Product Support Analyst and tailor your application to highlight your relevant experience.
Show Off Your Skills:When filling out the application form, don’t hold back! Share your experience with application configuration, especially if you've worked with Nervecentre or similar systems. We want to see how your skills match up with our needs.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Derbyshire Support Facilities Services
✨Know Your EPR Inside Out
Make sure you understand the Electronic Patient Record (EPR) system, especially Nervecentre. Familiarise yourself with its features and configuration standards, as this will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Troubleshooting Scenarios
Think about common issues that users might face with EPR systems and how you would resolve them. Be ready to discuss your troubleshooting process and any relevant experiences you've had in previous roles.
✨Showcase Your Communication Skills
Since you'll be demonstrating the product to various stakeholders, practice explaining technical concepts in simple terms. This will show that you can bridge the gap between technical and non-technical teams effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the team dynamics at Derbyshire Support and Facilities Services. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
