At a Glance
- Tasks: Configure and troubleshoot the Electronic Patient Record system while supporting users.
- Company: Join Derbyshire Support and Facilities Services, part of the NHS family.
- Benefits: Enjoy a dynamic work environment with flexible hours and a commitment to diversity.
- Other info: Hybrid working available, with a minimum of three days on-site at Sherwood Forest Hospitals.
- Why this job: Make a real difference in healthcare by ensuring smooth operations of vital systems.
- Qualifications: Strong communication skills and ability to demonstrate products to diverse stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
The EPR Product Support Analyst will report into the EPR Product Analyst to deliver configuration of features to specification within the Electronic Patient Record (EPR) system, assisting with configuration, troubleshooting, and user queries. Although hybrid working is available across the team, this role will be central to the EPR programme and requires a minimum on‑site presence of three days per week at Sherwood Forest Hospitals. During go‑live or other key delivery periods, on‑site requirements may increase. The postholder will work closely with supplier Product Specialists, clinical teams, and technical staff to ensure smooth operation of the EPR solution, maintain accurate documentation, and support testing activities. This role is critical in ensuring that issues are resolved promptly and that users receive high-quality support during implementation and optimisation phases.
Key Responsibilities
- Configure features within the EPR system to specification.
- Assist with configuration, troubleshooting, and user queries.
- Demonstrate the product to a range of stakeholders in groups or one‑to‑one sessions.
- Support testing activities and maintain accurate documentation.
- Work closely with supplier Product Specialists, clinical teams, and technical staff.
Requirements
- Must be able to demonstrate the product to stakeholders in groups and/or one‑to‑one.
About DSFS
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust, with over 900 staff across Soft and Hard Facilities Services, and corporate services including ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. DSFS provides a dynamic, flexible, and proactive service, building on solid NHS foundations. DSFS is proud to strive toward a truly diverse and inclusive flexible workforce, valuing and welcoming everyone’s abilities, uniqueness, and individuality. All colleagues have the right to be themselves at work, contributing to a richer and stronger culture.
Application Instructions
Please complete all sections of the application form.
Contact
For further details / informal visits contact:
Name: Heather Stott
Job title: Assistant Director of Service Delivery
Email address: heather.stott@nhs.net
Telephone number: 07930166199
Product Support Analyst employer: Derbyshire Support & Facilities Services Limited
Derbyshire Support & Facilities Services Limited is an excellent employer, offering a dynamic work environment that prioritises corporate governance and risk management. With a strong commitment to diversity and inclusion, employees benefit from a supportive culture that fosters professional growth and development opportunities, making it an ideal place for those seeking meaningful and rewarding careers in Derbyshire.
Contact Details:
Derbyshire Support & Facilities Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at DSFS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for Product Support Analyst roles and practice your responses. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show off your skills! If you have experience with EPR systems or similar tech, be ready to discuss specific examples. Demonstrating your knowledge can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Support Analyst
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see how your skills and experiences align with what we're looking for, so make sure you highlight relevant bits in your application.
Show Off Your Skills:When filling out the application form, don’t hold back! We love to see how you can configure features, troubleshoot issues, and support users. Use specific examples from your past experiences to demonstrate your abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the Product Support Analyst role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Derbyshire Support & Facilities Services Limited
✨Know Your EPR Inside Out
Make sure you understand the Electronic Patient Record (EPR) system thoroughly. Familiarise yourself with its features, configuration processes, and common troubleshooting scenarios. This will help you demonstrate your knowledge confidently during the interview.
✨Showcase Your Communication Skills
Since you'll be working closely with various stakeholders, practice explaining complex concepts in simple terms. Prepare to discuss how you've effectively communicated with technical teams or users in the past, as this will highlight your ability to bridge gaps between different groups.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like resolving user queries or supporting testing activities. Think of examples from your previous experience where you successfully navigated similar challenges, and be ready to share those stories.
✨Emphasise Team Collaboration
This role requires working closely with supplier Product Specialists and clinical teams. Be prepared to discuss your experience in collaborative environments, highlighting how you’ve contributed to team success and maintained accurate documentation in past roles.
