Retail Team Member in Chesterfield

Our people are our greatest strength and through our people we strive to make continuous improvements. DSFS are looking to recruit a highly experienced Retail Team Member to join our team on a full time basis of 37.5 hrs per week, working within Shop at the Royal, located within Chesterfield Royal Hospital. Our services are busy, with a high-volume of customers with good equipment and systems – we need someone who can handle a fast pace and work with a small team.

You will be required to work independently at periods throughout the day, therefore must be confident in tasks such as dealing with customer queries, putting deliveries away, serving customers in a timely manner. This opportunity offers shifts 5 days per week, between Monday and Sunday, between the hours of 6.45am and 8pm. Our Retail Teams are the focal point for patients, visitors and staff in the Hospital. We are looking for someone who will thrive in a role that requires exceptional customer service.

Key Benefits of the Role:

• Free Onsite parking for Grade A Staff
• Our Pension is a NEST pension. Upon joining you can choose whether to pay 5% or 8% and DSFS will match whichever you choose.
• If applicable to your role and contract we will pay enhancements of 40% for any hours worked after 8pm and before 6am on Monday to Friday and for hours worked on Saturdays, Sundays and Bank Holidays.

Main duties of the job:

• As a Retail team member, you will be expected to have exceptional customer service and the ability to serve our guests in a friendly, approachable manner.
• Ability to work independently and part of a small team.
• Ability to follow instructions.
• Ability to keep calm under pressure.
• You will be pivotal in ensuring full compliance with all Foods Safety requirements.

Working for our organisation Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Person specification:

• Level 2 food hygiene certificate or willing to undertake.
• Educated to GCSE level or equivalent, or equivalent experience (to include Maths and English).
• Good knowledge of Food safety.
• Experience with Food Allergies, special diets and labelling.

Experience:

• Experience in a similar position where there are peaks and troughs in demand during service times.

Skills & Knowledge:

• A good communicator, able to converse easily.
• Excellent Customer Care Skills.
• Professional approach, being aware of the diversity of customers served.
• Must be able to work without constant supervision and meet deadlines.
• Good Interpersonal Skills.

Flexible Working:

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Communications:

Communications throughout the application process will be via e-mail therefore please check your e-mail account, spam folders and NHS Jobs (where applicable) account regularly. References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an up to date email address for all referees when completing your application form.