At a Glance
- Tasks: Be the first point of contact, handling calls and emergencies with professionalism.
- Company: Join a dynamic team at Derbyshire Support and Facilities Services, part of Chesterfield Royal Hospital.
- Benefits: Flexible hours, comprehensive training, and a supportive work environment.
- Other info: Embrace diversity and inclusivity in a role that values your unique contributions.
- Why this job: Make a real difference in a busy hospital setting while developing valuable skills.
- Qualifications: GCSE standard or equivalent; strong communication and multitasking abilities required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Our people are our greatest strength and through our people we strive to make continuous improvements. DSFS are looking to appoint 4 Switchboard Control Operators on a bank working arrangement to join our team based at the Chesterfield Royal Hospital. As the post is often the first point of contact with the general public, you must be aware of the importance of delivering a high quality, efficient service and to be able to demonstrate excellent verbal communication skills.
The hours can vary as this post is a zero hours contract (we provide 24 hour cover). You will be required to cover for holidays, sickness and other leave, sometimes at short notice; therefore flexibility is an essential requirement of the post as we provide this important service over 7 days a week, 365 days a year. Hours covered between 7.00am - 10.00pm variable shifts available.
Main duties of the job
Unlike other Switchboard posts, this role also provides an essential response service for emergency calls, fire alarms and unplanned occurrences. We are looking to recruit a person who is able to work in a calm and competent manner in a sometimes stressful and seemingly chaotic environment whilst continuing to provide a consistent Switchboard service.
You must be educated to GCSE standard (or equivalent) and be comfortable working autonomously and as part of a team. A comprehensive training period (with weekly assessments) covering all aspects of the post and shift patterns will be undertaken to ensure full capability of the Switchboard and Trust Policy and Procedure before the successful candidate will be allowed to work alone out of hours.
Working for our organisation
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Person specification
- Educated to GCSE standard or equivalent
- Able to prioritise workload
- Able to perform effectively in a busy and noisy working environment
- Able to perform effectively in a solitary environment when working out of hours
- Able to deal with difficult and aggressive customers
- Able to derive relevant information from callers
- Able to work as part of a team
- Switchboard or call centre experience
Skills and Knowledge
- Able to multi-task and remain calm whilst under pressure
- Resilience – particularly with reference to unplanned occurrences
- Attention to accuracy and detail
Personal Attributes
- Previous positions of responsibility
- Clarity of Speech
- Ability to communicate at all levels
- Self-motivated
- Adaptability to meet the needs of the service
If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship; any applications which require sponsorship will not be considered at this point in time.
Derbyshire Support and Facilities Services (‘DSFS’) is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID-19 as this remains the best line of defence against the virus.
Communications throughout the application process will be via e-mail; therefore please check your e-mail account, spam folders and NHS Jobs (where applicable) account regularly. References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an up to date email address for all referees when completing your application form.
If you require any support in completing the application form, please do not hesitate to contact the DSFS Human Resources team on 01246 513737 / crhft.dsfshumanresources@nhs.net and we will be happy to provide assistance.
Switchboard Control Operator in Bolsover employer: Derbyshire Support & Facilities Services Limited
Derbyshire Support & Facilities Services Limited is an excellent employer, offering a dynamic work environment that prioritises corporate governance and risk management. With a strong commitment to diversity and inclusion, employees benefit from a supportive culture that fosters professional growth and development opportunities, making it an ideal place for those seeking meaningful and rewarding careers in Derbyshire.
Contact Details:
Derbyshire Support & Facilities Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Control Operator in Bolsover
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We think you need these skills to ace Switchboard Control Operator in Bolsover
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Derbyshire Support & Facilities Services Limited.
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✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Derbyshire Support & Facilities Services Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Derbyshire Support & Facilities Services Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
