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- Tasks: Join our dynamic team as a Team Administrator, supporting mental health professionals daily.
- Company: Be part of the South Derbyshire Community Mental Health Team, making a real difference in people's lives.
- Benefits: Enjoy 27 days annual leave, flexible working, and a generous NHS pension scheme.
- Why this job: This role offers diverse tasks, a supportive culture, and opportunities for personal growth.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Access to various employee networks and ongoing training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic opportunity for a full time Team Administrator within the busy and dynamic South Derbyshire Community Mental Health Team., We are looking for a Team Administrator to support our wider team of clinicians and ensure the general, smooth running of our team admin function., The role of Team Administrator is a challenging and varied post, supporting the day to day running of the Community Mental Health Team.
Responsibilities include answering ‘phone calls, which could be from patients, staff members, care homes, social care or community organisations, amongst others.
‘Phone calls must be triaged and passed on to the appropriate person, whilst also supporting the caller, who may be distressed or frustrated.
Use of the Patient Record is key to the role, where referrals are inputted, paperwork is uploaded, or patients are discharged from caseload. You will also be responsible for inputting patient information, writing letters and supporting with waiting list management.
The Team Administrator also supports within many clinical and operational meetings, such as multi-disciplinary meetings, business meetings and/or profession-specific meetings.
As the Team Administrator, there are also responsibilities for the prioritisation and delegation of tasks, as well as supervision of other administration colleagues.
The job also requires data collection and production, compiling reports where necessary for management information, supporting both the team and the Trust, in ensuring we are meeting our population needs.
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Commitment to flexible working where this is possible
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27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
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Yearly appraisal and commitment to ongoing training
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Generous NHS pension scheme
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Good maternity, paternity and adoption benefits
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Health service discounts and online benefits
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Incremental pay progression
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Free confidential employee assistance programme 24/7
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Access to our LGBT+ network, BAME Network and Christian Network
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Health and wellbeing opportunities
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Structured learning and development opportunities
Job locations
Dale Bank View
Civic Way
Swadlincote
DE11 0AD, Dale Bank View
Civic Way
Swadlincote
DE11 0AD, http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Interim Service Manager
Ms Alison Young
Alison.young28@nhs.net
03001233376
Team Administrator (Adult CMHT) employer: Derbyshire Healthcare NHS Foundation Trust
Contact Detail:
Derbyshire Healthcare NHS Foundation Trust Recruiting Team
+443001233376
Alison.young28@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Team Administrator (Adult CMHT)
✨Tip Number 1
Familiarize yourself with the specific responsibilities of a Team Administrator in a mental health setting. Understanding the nuances of handling sensitive calls and managing patient records will give you an edge during the interview.
✨Tip Number 2
Highlight any previous experience you have in administrative roles, especially in healthcare or community services. Be ready to discuss how you've successfully managed tasks like triaging calls or supporting clinical meetings.
✨Tip Number 3
Demonstrate your ability to work under pressure and manage multiple priorities. Prepare examples from your past experiences where you effectively handled stressful situations or tight deadlines.
✨Tip Number 4
Show your commitment to ongoing training and development. Research the types of training opportunities available within the NHS and be prepared to discuss how you plan to grow in this role.
We think you need these skills to ace Team Administrator (Adult CMHT)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Team Administrator position. Understand the key responsibilities, such as handling phone calls, managing patient records, and supporting clinical meetings. This will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in administrative roles, particularly in healthcare settings. Mention specific tasks you've handled that align with the responsibilities listed in the job description.
Showcase Communication Skills: Since the role involves answering calls from various stakeholders, highlight your communication skills. Provide examples of how you've effectively managed difficult conversations or supported distressed individuals in past roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of the South Derbyshire Community Mental Health Team's needs. Mention your commitment to flexible working and your enthusiasm for contributing to the team's success.
How to prepare for a job interview at Derbyshire Healthcare NHS Foundation Trust
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Team Administrator within a Community Mental Health Team. Familiarize yourself with tasks like triaging phone calls, managing patient records, and supporting clinical meetings.
✨Show Empathy and Communication Skills
Since you'll be dealing with distressed callers, it's crucial to demonstrate your ability to communicate effectively and empathetically. Prepare examples from your past experiences where you've successfully handled difficult conversations.
✨Highlight Organizational Skills
The role requires strong organizational skills for prioritizing tasks and managing waiting lists. Be ready to discuss how you have managed multiple responsibilities in previous roles and any tools or methods you use to stay organized.
✨Prepare for Data Management Questions
As data collection and report production are key parts of the job, be prepared to answer questions about your experience with data management. Think of specific examples where you've collected, analyzed, or reported data in a professional setting.
