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- Tasks: Join our Care Navigation Team, answering calls and assisting patients with their enquiries.
- Company: Newhall Surgery, a friendly practice focused on patient care and community engagement.
- Benefits: Part-time hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a caring role.
- Qualifications: Experience in customer service or primary care, with strong communication skills.
- Other info: Dynamic work environment with a focus on teamwork and well-being.
Newhall Surgery is looking for a motivated, empathetic, customer service orientated person to join our busy Care Navigation Team. The post holder will have a positive attitude, good listening and communication skills and be a team player. Previous primary care or customer based service experience is required. This is a varied role and much of the work undertaken will be of a highly confidential and sensitive nature. There is plenty of scope for development within the role; the Practice embraces change, welcomes new ideas and encourages progression and growth. Newhall Surgery wishes to continue to provide an excellent service for our growing patient population.
Part time hours are offered, however, the successful candidate would need to be available to work both the morning and the afternoon shifts as necessary with daily working hours between 8.00am and 6.30pm. The hours required are between 20 and 25 hours per week, the working pattern to be agreed with the successful candidate.
Main duties of the job:
- The post holder will work within our busy Care Navigation Team answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison.
- The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy.
- Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature.
- The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.
About us: Newhall Surgery has a list size of approximately 11,200 patients. We have an active Patient Participation Group and endeavour to liaise well within the local community. We are active on Facebook and receive good on-line reviews. Our clinical staff consists of three GP Partners, four GPs, two registrars, GP Trainees, Advanced Clinical Practitioner, Advanced Clinical Practitioner / Nurse Manager, Nursing Team, Clinical Pharmacists, a Care Coordinator and a GP Assistant. We also have committed and professional management, administrative, secretarial and care navigation teams. We are a friendly Practice who believe that communication, team working, well-being and learning are vital to the success of our organisation. We also have two 'get togethers' per year to help support our internal communication processes and the feeling of 'family' within the organisation. The Partners are very supportive of staff and place a high value on their learning and development.
To apply for this position please submit your CV to Julie Emmerson-Grey at julie.emmerson-grey@nhs.net.
Care Navigator - Part time – 20 to 25 hours per week in Swadlincote employer: Derbyshire Health United Ltd
Contact Detail:
Derbyshire Health United Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator - Part time – 20 to 25 hours per week in Swadlincote
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newhall Surgery. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their Care Navigation Team.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with patients and their enquiries, it’s crucial to demonstrate your excellent verbal and written communication skills. Try role-playing common scenarios with a friend to get comfortable with how you’d respond.
✨Tip Number 3
Show off your empathy! In your interview, share examples of how you've handled sensitive situations in the past. Highlight your ability to listen and provide solutions, as this is key for a Care Navigator dealing with stressed patients.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly through our platform. It not only streamlines the process but also shows your enthusiasm for joining our team at Newhall Surgery. Don’t miss out!
We think you need these skills to ace Care Navigator - Part time – 20 to 25 hours per week in Swadlincote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Care Navigator role. Highlight any previous customer service or primary care experience, as this is key for us at Newhall Surgery.
Show Your Empathy: In your application, let your personality shine through! We want to see your empathetic side, so share examples of how you've helped others in stressful situations. This will show us you're a great fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure there are no typos or errors. A well-organised application speaks volumes about your communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding the role.
How to prepare for a job interview at Derbyshire Health United Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the job description and think about how your previous experience in customer service or primary care aligns with the responsibilities outlined. This will help you articulate your fit for the position.
✨Showcase Your Empathy
Since this role involves dealing with patients who may be stressed or unwell, it's crucial to demonstrate your empathetic nature. Prepare examples from your past experiences where you've successfully handled sensitive situations, showing that you can provide support and solutions while maintaining confidentiality.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to patient enquiries or data sensitivity. Think through potential situations you might face as a Care Navigator and prepare your responses. This will show that you can think on your feet and are ready for the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for development, or how Newhall Surgery embraces change. This not only shows your interest in the role but also helps you gauge if the practice is the right fit for you.