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- Tasks: Provide top-notch ICT support and troubleshoot issues across various technologies.
- Company: Join Derbyshire Fire & Rescue Service, dedicated to community safety and innovation.
- Benefits: Enjoy flexible hours, 27 days annual leave, free gym access, and a supportive work environment.
- Why this job: Be part of a mission-critical team that values customer service and continuous improvement.
- Qualifications: Strong ICT problem-solving skills and knowledge of networking, Windows, and cloud technologies required.
- Other info: Must have 3 years UK residency for security vetting; travel may be necessary.
The predicted salary is between 36000 - 40000 £ per year.
Location: Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Salary: £50,000 per annum - the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476)
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, systems and data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including:
- Networking
- Switches
- Firewalls
- Windows servers
- End user systems
- Station end equipment (mobile devices, pagers, alerters)
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communication skills, alongside a broad technical knowledge.
You will be able to demonstrate:
- Excellent ICT problem solving in a mission critical environment.
- A strong understanding of networking technologies, including switches & firewalls.
- A strong understanding of Microsoft Windows operating system technologies.
- A strong understanding of virtualised server and desktop provision.
- A strong understanding of cloud-based infrastructure.
- An excellent all-round ICT support understanding and working as part of a busy technical team.
There will be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer:
- Flexible working hours.
- Family friendly policies.
- Annual leave entitlement of 27 days, increasing to 32 days after 5 years service.
- Free, secure on-site car parking.
- Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
- Employee discount scheme (Boost).
- Employee support networks.
- Enhanced maternity pay (subject to meeting eligibility criteria).
- Occupational sick pay subject to length of service, increasing up to 6 months full & 6 months half after 5 years service.
- Ongoing training and development opportunities.
- Eligibility to join the Local Government Pension Scheme with generous employer contributions.
- Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of adults, children and young people. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To Apply: If you feel you are a suitable candidate and would like to work for Derbyshire Fire & Rescue Service, please click apply to be redirected to their website to complete your application. The closing date for completed applications is midnight on 20.04.2025. Interviews will be held in the week commencing 12.05.2025.
3rd Line ICT Support Engineer in Ripley, Derbyshire employer: Derbyshire Fire & Rescue
Contact Detail:
Derbyshire Fire & Rescue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line ICT Support Engineer in Ripley, Derbyshire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as networking, switches, firewalls, and Microsoft Windows operating systems. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Demonstrate your customer-focused approach by preparing examples of how you've successfully resolved ICT issues for end-users in previous roles. This will show that you understand the importance of excellent support and service delivery.
✨Tip Number 3
Research Derbyshire Fire & Rescue Service and their ICT infrastructure. Understanding their mission and values will help you tailor your responses in interviews and show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific ICT problems in a mission-critical environment, as this role requires strong problem-solving skills under pressure.
We think you need these skills to ace 3rd Line ICT Support Engineer in Ripley, Derbyshire
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a 3rd Line ICT Support Engineer. Tailor your application to highlight your relevant experience in networking, firewalls, and customer service.
Highlight Relevant Skills: In your CV and cover letter, emphasise your problem-solving skills, technical knowledge, and experience with Microsoft Windows operating systems, virtualisation, and cloud infrastructure. Use specific examples to demonstrate your expertise.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for ICT support and your commitment to providing excellent customer service. Mention how your skills align with the values of Derbyshire Fire & Rescue Service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Derbyshire Fire & Rescue
✨Showcase Your Technical Skills
Be prepared to discuss your experience with networking technologies, firewalls, and Windows operating systems. Bring examples of past projects or challenges you've faced that demonstrate your problem-solving abilities in a mission-critical environment.
✨Emphasise Customer Service
Since the role requires a customer-focused approach, be ready to share instances where you provided excellent support to users. Highlight how you diagnosed and resolved issues effectively while maintaining a positive user experience.
✨Demonstrate Team Collaboration
The position involves working as part of a busy technical team. Prepare to discuss how you've collaborated with colleagues in previous roles, particularly in high-pressure situations, and how you contribute to a supportive team environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills across various ICT infrastructures. Practice articulating your thought process when diagnosing problems and how you would approach resolving them in real-time.
