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- Tasks: Provide top-notch ICT support and troubleshoot issues across various systems.
- Company: Join Derbyshire Fire & Rescue Service, a leading emergency service dedicated to community safety.
- Benefits: Enjoy flexible working hours, free gym access, and generous annual leave.
- Why this job: Make a real impact while working in a supportive and dynamic team environment.
- Qualifications: Strong ICT problem-solving skills and knowledge of networking and cloud technologies required.
- Other info: Agile working arrangements available; must pass Police Security Vetting.
The predicted salary is between 36000 - 50000 £ per year.
Location: Derbyshire Fire & Rescue Service Headquarters (HQ), Ripley, Derbyshire
Contract Type: Fixed Term to December 2026
Salary: Grade F £50,000 per annum (The salary includes a market supplement, base pay band Grade F (£36,124 - £40,476).
Hours: 37 hours, however you may occasionally need to work beyond normal office hours. Agile working arrangements can be discussed with the successful candidate.
Closing date: midnight 6th July 2025
About Us:
At Derbyshire Fire & Rescue Service, we’re more than an emergency service—we’re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it’s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.
We’re proud to be one of the country’s top-performing fire and rescue services, recently rated 'Good' in 9 out of 11 areas by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.
About the Role:
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? As a 3rd Line ICT Support Engineer, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments. Your work will help ensure our teams have the tools and support they need to keep people safe.
You will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
Required Qualifications and Experience:
- Excellent ICT Problem solving in a mission critical environment.
- A strong understanding of networking technologies, including switches & firewalls.
- A strong understanding of Microsoft Windows operating system technologies.
- A strong understanding of virtualised server and desktop provision.
- A strong understanding of cloud-based infrastructure.
- An excellent all-round ICT support understanding and working as part of a busy technical team.
There will be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
What We Offer in Return:
We believe in rewarding our people with more than just a salary. Here’s what you can expect when you join us:
- Flexible working hours.
- Agile working (60% office based)
- Family friendly policies.
- Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
- Free, secure on-site car parking.
- Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
- Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
- Employee support networks.
- Enhanced Maternity Pay (subject to meeting eligibility criteria).
- Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
- Ongoing training and development opportunities.
- Eligibility to join the Local Government Pension Scheme with generous employer contributions.
- Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
To Apply:
If you feel you are a suitable candidate and would like to work for Derbyshire Fire and Rescue Service, please click apply to be redirected to their website to complete your application.
We are a Disability Confident employer committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Please note as the role will be based at our Headquarters in Ripley, successful applicants will need to undertake Police Security Vetting procedures at the appropriate level. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
Interviews will be held in the week commencing 21.07.2025.
3rd Line ICT Support Engineer employer: Derbyshire Fire & Rescue
Contact Detail:
Derbyshire Fire & Rescue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line ICT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as networking, switches, firewalls, and cloud-based infrastructure. Being able to discuss your hands-on experience with these technologies during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully solved ICT problems in a mission-critical environment. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for a 3rd Line ICT Support Engineer.
✨Tip Number 3
Research Derbyshire Fire & Rescue Service and understand their mission and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Be ready to discuss your experience working in a team environment, especially in technical settings. Highlighting your communication skills and ability to collaborate effectively will be key, as this role involves supporting system administrators and working closely with other team members.
We think you need these skills to ace 3rd Line ICT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the requirements of the 3rd Line ICT Support Engineer role. Focus on your problem-solving abilities in a mission-critical environment and your understanding of networking technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention specific experiences that demonstrate your technical knowledge and customer-focused service approach, as well as your ability to work within a busy technical team.
Highlight Relevant Qualifications: In your application, clearly outline your qualifications and any certifications related to ICT support, networking, and cloud-based infrastructure. This will help you stand out as a candidate who meets the essential criteria for the position.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Derbyshire Fire & Rescue
✨Showcase Your Technical Skills
As a 3rd Line ICT Support Engineer, you'll need to demonstrate your expertise in networking technologies, Windows operating systems, and cloud-based infrastructure. Be prepared to discuss specific examples of how you've solved complex ICT problems in previous roles.
✨Emphasise Customer-Focused Service
This role requires a strong commitment to delivering excellent customer service. Share experiences where you have gone above and beyond to assist users, ensuring their needs are met effectively and efficiently.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities in a mission-critical environment. Practice articulating your thought process and the steps you would take to resolve various ICT issues.
✨Demonstrate Team Collaboration
Highlight your experience working as part of a technical team. Discuss how you communicate and collaborate with colleagues to troubleshoot issues and support business-critical applications, showcasing your organisational skills.
