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- Tasks: Provide first-line ICT support and resolve complex IT issues for our dedicated team.
- Company: Join Derbyshire Fire & Rescue Service, a top-performing emergency service.
- Benefits: Flexible hours, health services, gym access, and generous leave entitlements.
- Why this job: Make a real difference by keeping critical IT systems running smoothly.
- Qualifications: Level 3 qualification in IT or equivalent experience; GCSEs in English and Maths.
- Other info: Supportive team environment with ongoing training and career development opportunities.
The predicted salary is between 30000 - 33000 £ per year.
Contract Type: Temporary until March 2027
Salary: Grade D - Salary £30,518 – £33,143 per annum
Location: Joint Headquarters at Butterly Hall, Ripley
Hours: 37 hours per week, however you may occasionally need to work beyond normal office hours. Agile working arrangements can be discussed with the successful candidate.
About Us: At Derbyshire Fire & Rescue Service, we’re more than an emergency service—we’re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it’s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference. We’re proud to be one of the country’s top-performing fire and rescue services, recently rated ‘Good’ in 9 out of 11 areas by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.
About the Role: Derbyshire Fire & Rescue Service is seeking a proactive and customer-focused ICT Helpdesk Technician to join our ICT Service Delivery team. This role is pivotal in providing first-line ICT Support to our workforce and play a key part in ensuring our mission-critical IT services remain secure, reliable, and high-performing. You’ll work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services.
Key Responsibilities
- Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system.
- Resolve issues where possible during first contact; escalate promptly according to SLAs with full diagnostic information.
- Support installation, configuration, troubleshooting, and maintenance of IT end-user systems, including hardware, software, networking, and user accounts.
- Assist with bespoke and proprietary systems alongside standard technologies.
- Liaise with third-party suppliers and internal stakeholders for installations, upgrades, and maintenance.
- Contribute to IT security by responding to threats and breaches and supporting contingency arrangements.
- Participate in ICT projects, scheduled station visits, and knowledge base development.
- Maintain accurate asset records and assist with equipment refresh cycles and WEEE-compliant disposals.
- Ensure compliance with ITIL best practices, organisational policies, and relevant legislation.
Essential Skills, Abilities & Knowledge
- Ability to diagnose and resolve complex IT issues methodically.
- Working knowledge of IT infrastructure, end-user hardware/software, servers (Windows), endpoints (Windows/Linux), virtualisation (VMware/Hyper-V), and cloud environments (Azure/AWS).
- Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions.
- Experience collaborating within multi-disciplined IT teams and with external partners.
- Strong understanding of confidentiality and data protection requirements.
Required Qualifications
- Level 3 qualification Eg. ‘A’ Level, or advanced apprenticeship, or level 3 NVQ in an IT related subject in IT or equivalent experience.
- GCSEs in English and Maths (Grade A*-C or 9–4).
- Evidence of continuous professional development.
Other Requirements
- Full driving licence and ability to travel across the county.
- Willingness to work outside normal office hours by prior agreement.
- Ability to satisfy police security vetting and medical clearance.
Why Join Us?
Join us and you will be working in a varied and rewarding role, as part of a supportive team, helping to keep our critical IT systems running smoothly for a service that saves lives.
What We Offer in Return:
- Flexible working hours.
- Agile working (60% office based).
- Family friendly policies.
- Annual Leave entitlement of 25 days.
- Free, secure on-site car parking.
- Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
- Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
- Employee support networks.
- Enhanced Maternity Pay (subject to meeting eligibility criteria).
- Occupational Sick Pay subject to length of service.
- Ongoing training and development opportunities.
- Eligibility to join the Local Government Pension Scheme with generous employer contributions.
- Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
To Apply
If you feel you are a suitable candidate and would like to work for Derbyshire Fire & Rescue Service, please click apply to be redirected to our website to complete your application. Interviews will be held in the week commencing 02.02.2026.
ICT Helpdesk Technician in Ripley employer: Derbyshire Fire and Rescue
Contact Detail:
Derbyshire Fire and Rescue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Helpdesk Technician in Ripley
✨Tip Number 1
Get to know the company! Research Derbyshire Fire & Rescue Service and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to fire and rescue services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to ICT Helpdesk roles. Think about how you would handle specific scenarios, especially those involving customer service and technical troubleshooting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Derbyshire Fire & Rescue Service.
We think you need these skills to ace ICT Helpdesk Technician in Ripley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of ICT Helpdesk Technician. We want to see how you can contribute to our mission of keeping Derbyshire safe!
Showcase Your Technical Skills: Don’t hold back on detailing your technical know-how! Mention your experience with IT infrastructure, troubleshooting, and any relevant qualifications. We’re looking for someone who can hit the ground running in our ICT Service Delivery team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex IT issues!
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Derbyshire Fire and Rescue
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, end-user hardware/software, and cloud environments like Azure and AWS. Being able to discuss these topics confidently will show that you're not just familiar with the basics but can handle complex issues.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to successful outcomes.
✨Familiarise Yourself with ITIL Practices
Since compliance with ITIL best practices is crucial for this role, make sure you understand the key principles. Be ready to discuss how you've applied these practices in previous roles or how you would implement them in this position.
✨Show Your Customer-Focused Attitude
As an ICT Helpdesk Technician, you'll be the first point of contact for users. Prepare to talk about how you prioritise customer service and ensure user satisfaction, even when dealing with challenging situations. Highlight any experience you have in liaising with stakeholders or third-party suppliers.
