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- Tasks: Provide second-line ICT support and maintain vital emergency service systems.
- Company: Join Derbyshire Fire & Rescue Service, a top-performing emergency service team.
- Benefits: Flexible hours, health services, gym access, and generous leave entitlements.
- Why this job: Make a real difference in your community while developing your ICT skills.
- Qualifications: Level 4 IT qualification and strong problem-solving abilities required.
- Other info: Enjoy ongoing training and career growth opportunities in a supportive environment.
The predicted salary is between 28400 - 32800 £ per year.
If you think you are the right match for the following opportunity, apply after reading the complete description.
Location: Joint Headquarters at Butterly Hall, Ripley
Salary: Grade E - Salary £33,143 – £37,280 per annum
Vacancy Type: Permanent
Hours: 37 hours per week, however you may occasionally need to work beyond normal office hours. Agile working arrangements can be discussed with the successful candidate.
About Us:
At Derbyshire Fire & Rescue Service, we’re more than an emergency service—we’re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it’s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference. We’re proud to be one of the country’s top-performing fire and rescue services, recently rated ‘Good’ in 9 out of 11 areas by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.
Role Overview
Derbyshire Fire & Rescue Service is seeking a dedicated and customer-focused 2nd Line ICT Support Engineer to help maintain and improve the ICT infrastructure that supports our vital emergency services across the county. As a key member of the ICT team, you will provide second-line support to users across 32 sites, ensuring that station equipment and systems are secure, reliable, and fit for purpose. You’ll work closely with 3rd Line Specialists to resolve complex issues and contribute to the continuous improvement of our ICT services.
Key Responsibilities
- Diagnose and resolve network and computer issues.
- Install and configure hardware and software.
- Assist with server and systems support alongside 3rd Line Specialists.
- Travel to various sites to provide on-site support (a pool car will be provided).
- Communicate technical issues clearly to users with varying levels of IT knowledge.
Essential Requirements
- Excellent time management and organisational skills.
- Strong communication and interpersonal abilities.
- Proven problem-solving skills in a mission-critical environment.
- Solid understanding of Microsoft desktop operating systems.
- Experience with:
- Active Directory administration.
- Maintenance and replacement of computer components.
Required Qualifications:
- Level 4 qualification. Eg Certificate of higher education (CertHE) or Higher National Certificate (HNC) in an IT related subject or equivalent qualification or equivalent demonstrable working experience.
- English and Maths GCSE at Grade A* - C or 9 – 4 or equivalent qualification.
Why Join Us?
This is a unique opportunity to contribute to a service that makes a real difference in the community. You’ll be part of a supportive team, working in a varied and rewarding role that offers professional development and the chance to work across multiple locations.
What We Offer in Return:
- Flexible working hours.
- Agile working (60% office based).
- Family friendly policies.
- Annual Leave entitlement of 25 days.
- Free, secure on-site car parking.
- Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
- Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
- Employee support networks.
- Enhanced Maternity Pay (subject to meeting eligibility criteria).
- Occupational Sick Pay subject to length of service.
- Ongoing training and development opportunities.
- Eligibility to join the Local Government Pension Scheme with generous employer contributions.
- Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
To Apply
If you feel you are a suitable candidate and would like to work for Derbyshire Fire and Rescue Service, please click apply to be redirected to our website to complete your application. The closing date for completed applications is midnight on 22.02.2026. Interviews will be held in the week commencing.
2nd Line ICT Support Engineer in Ripley employer: Derbyshire Fire and Rescue
Contact Detail:
Derbyshire Fire and Rescue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line ICT Support Engineer in Ripley
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to ICT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to connect with professionals in the field. Share your insights and engage with posts to show off your expertise and passion for ICT support.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a 2nd Line ICT Support Engineer. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our amazing team at Derbyshire Fire & Rescue Service.
We think you need these skills to ace 2nd Line ICT Support Engineer in Ripley
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. This will help you understand what we're looking for and tailor your application to highlight your relevant skills and experiences.
Show Off Your Skills: When writing your application, don’t hold back on showcasing your technical skills and problem-solving abilities. We want to see how your experience aligns with the role of a 2nd Line ICT Support Engineer, so be specific about your past achievements!
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon where possible. Remember, we appreciate good communication skills, so let that shine through in your writing!
Apply Through Our Website: Once you're ready, head over to our website to submit your application. It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at Derbyshire Fire and Rescue
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft desktop operating systems and Active Directory administration. Be ready to discuss specific examples of how you've diagnosed and resolved network issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've tackled complex ICT problems. Highlight your thought process and the steps you took to resolve these issues, especially in mission-critical environments.
✨Communicate Clearly
Since you'll be dealing with users who have varying levels of IT knowledge, practice explaining technical concepts in simple terms. This will demonstrate your strong communication skills and ability to connect with non-technical staff.
✨Be Ready for On-Site Support Questions
As travel to various sites is part of the role, think about how you would handle on-site support challenges. Prepare to discuss your time management and organisational skills, especially when juggling multiple tasks across different locations.
