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- Tasks: Provide second-line ICT support and maintain vital emergency service systems.
- Company: Join Derbyshire Fire & Rescue Service, a top-performing emergency service team.
- Benefits: Flexible hours, health services, free gym access, and generous leave entitlements.
- Why this job: Make a real difference in your community while developing your ICT skills.
- Qualifications: Level 4 IT qualification and strong problem-solving abilities required.
- Other info: Supportive team environment with ongoing training and career growth opportunities.
The predicted salary is between 28114 - 30986 £ per year.
Location: Joint Headquarters at Butterly Hall, Ripley
Salary: Grade E - Salary £33,143 – £37,280 per annum
Vacancy Type: Permanent
Hours: 37 hours per week, however you may occasionally need to work beyond normal office hours. Agile working arrangements can be discussed with the successful candidate.
About Us: At Derbyshire Fire & Rescue Service, we’re more than an emergency service—we’re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it’s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference. We’re proud to be one of the country’s top-performing fire and rescue services, recently rated ‘Good’ in 9 out of 11 areas by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.
Role Overview: Derbyshire Fire & Rescue Service is seeking a dedicated and customer-focused 2nd Line ICT Support Engineer to help maintain and improve the ICT infrastructure that supports our vital emergency services across the county. As a key member of the ICT team, you will provide second-line support to users across 32 sites, ensuring that station equipment and systems are secure, reliable, and fit for purpose. You’ll work closely with 3rd Line Specialists to resolve complex issues and contribute to the continuous improvement of our ICT services.
Key Responsibilities:
- Diagnose and resolve network and computer issues.
- Install and configure hardware and software.
- Assist with server and systems support alongside 3rd Line Specialists.
- Travel to various sites to provide on-site support (a pool car will be provided).
- Communicate technical issues clearly to users with varying levels of IT knowledge.
Essential Requirements:
- Excellent time management and organisational skills.
- Strong communication and interpersonal abilities.
- Proven problem-solving skills in a mission-critical environment.
- Solid understanding of Microsoft desktop operating systems.
- Experience with:
- Active Directory administration.
- Maintenance and replacement of computer components.
Required Qualifications:
- Level 4 qualification. Eg Certificate of higher education (CertHE) or Higher National Certificate (HNC) in an IT related subject or equivalent qualification or equivalent demonstrable working experience.
- English and Maths GCSE at Grade A* - C or 9 – 4 or equivalent qualification.
Why Join Us? This is a unique opportunity to contribute to a service that makes a real difference in the community. You’ll be part of a supportive team, working in a varied and rewarding role that offers professional development and the chance to work across multiple locations.
What We Offer in Return:
- Flexible working hours.
- Agile working (60% office based).
- Family friendly policies.
- Annual Leave entitlement of 25 days.
- Free, secure on-site car parking.
- Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
- Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
- Employee support networks.
- Enhanced Maternity Pay (subject to meeting eligibility criteria).
- Occupational Sick Pay subject to length of service.
- Ongoing training and development opportunities.
- Eligibility to join the Local Government Pension Scheme with generous employer contributions.
- Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
To Apply: If you feel you are a suitable candidate and would like to work for Derbyshire Fire and Rescue Service, please click apply to be redirected to our website to complete your application. The closing date for completed applications is midnight on 22.02.2026. Interviews will be held in the week commencing 09.03.2026.
2nd Line ICT Support Engineer employer: Derbyshire Fire and Rescue
Contact Detail:
Derbyshire Fire and Rescue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line ICT Support Engineer
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working at Derbyshire Fire & Rescue Service. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the specific needs of the role. Think about how your experience aligns with their mission to keep Derbyshire safe—show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Derbyshire Fire & Rescue Service.
We think you need these skills to ace 2nd Line ICT Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of a 2nd Line ICT Support Engineer. We want to see how you can contribute to our mission of making Derbyshire safer!
Show Off Your Problem-Solving Skills: In your written application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a mission-critical environment.
Communicate Clearly: Remember, you'll be communicating with users who may not have a tech background. Use straightforward language in your application to demonstrate your ability to explain complex concepts simply—this is key for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Derbyshire Fire & Rescue Service!
How to prepare for a job interview at Derbyshire Fire and Rescue
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft desktop operating systems and Active Directory administration. Be ready to discuss specific examples of how you've diagnosed and resolved network issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've tackled complex ICT problems. Highlight your thought process and the steps you took to resolve these issues, especially in high-pressure situations.
✨Communicate Clearly
Since you'll be dealing with users who have varying levels of IT knowledge, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively and ensure everyone understands the solutions.
✨Be Ready for On-Site Support Questions
As travel to various sites is part of the role, think about how you would handle on-site support challenges. Be prepared to discuss your approach to time management and organisation when working across multiple locations.
