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- Tasks: Help prevent homelessness by providing advice and support to those in need.
- Company: Join Bolsover District Council, a dynamic organisation focused on community services and sustainability.
- Benefits: Enjoy a competitive salary, generous leave, and a great work/life balance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Knowledge of housing legislation and experience in customer service are essential.
- Other info: Applications close on 17th August 2025; apply online for flexibility.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Closing date: 17 August 2025
Bolsover District Council is a dynamic and ambitious organisation that takes pride in delivering excellent services to our community whilst driving economic growth and environmental sustainability for the district.
A vacancy has now arisen within the Housing Department for a Housing Options Triage Officer within the Housing Options team.
The role will need to take a proactive approach to preventing and relieving homelessness in Bolsover District.
The successful candidate will be the first point of contact for those homeless or threatened with homelessness. Completing homeless applications, providing appropriate housing advice and assistance on homeless/housing related queries in accordance with the Housing Act 1996, Part VII, Homelessness Reduction Act 2017 and any subsequent legislation and the Councilâs policies and procedures.
They will work closely with the Councilâs Temporary Accommodation Officer and Housing Options Officerâs as part of the Housing Option Team.
To be successful you will need:
- Ability to demonstrate a knowledge of legislation pertaining to Housing. Particularly the Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017.
- Experience of working with customers in a frontline service, managing a demanding workload and prioritising tasks.
- Experience of providing advice to vulnerable clients.
- Experience of partnership working.
- Excellent communication skills & ICT skills.
For a full list of job details and requirements please view the Job Description and Person Specification.
Why work for us?
Bolsover District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce. If you are keen to make a difference to peopleâs lives and develop your skills and experience, we would like to hear from you.
We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives. Learn more about the benefits of working for us at: Working for the Council
Apply today!
If you are interested in this post, please apply using the online application on our dedicated webpage on Derbyshire Jobs at: Bolsover District Council Vacancies or via Derbyshire – Jobs and Careers by clicking âApply for this jobâ and creating an account. You can save your progress and exit the application at any time, coming back to it at a later stage to complete and submit your application. Applications close Sunday 17th August 2025.
Please read the Guidance Notes provided before completing any application and please note that CVâs will not be accepted.
If you do not have internet access, you can request an offline application pack by contacting Bolsover District Council Contact Centre on 01246 242424 or emailing: BDC-HR&Payroll@bolsover.gov.uk
We welcome applications from all sections of the community.
For further information
For an informal discussion about the post, please contact Elizabeth Ellis – Housing Options Manager on 01246 242424 or email Elizabeth.ellis@bolsover.gov.uk
If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.
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Housing Options Triage Officer employer: Derbyshire County Council
Contact Detail:
Derbyshire County Council Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Housing Options Triage Officer
â¨Tip Number 1
Familiarise yourself with the key legislation mentioned in the job description, such as the Housing Act 1996 and the Homelessness Reduction Act 2017. Understanding these laws will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
â¨Tip Number 2
Network with professionals already working in housing services or local councils. Attend relevant community events or workshops to build connections and gain insights into the role of a Housing Options Triage Officer.
â¨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully managed a demanding workload or provided support to vulnerable clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
â¨Tip Number 4
Research Bolsover District Council's current initiatives and challenges in housing. Being informed about their specific context will allow you to tailor your discussions and show how you can contribute to their goals.
We think you need these skills to ace Housing Options Triage Officer
Some tips for your application đŤĄ
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Options Triage Officer role. Highlight key skills such as knowledge of housing legislation and experience in frontline services.
Tailor Your Application: Customise your application to reflect how your experience aligns with the specific requirements of the role. Use examples from your past work that demonstrate your ability to manage a demanding workload and provide advice to vulnerable clients.
Highlight Relevant Skills: Make sure to emphasise your communication and ICT skills, as these are crucial for the position. Provide concrete examples of how you've successfully used these skills in previous roles.
Follow Application Guidelines: Ensure you follow the application guidelines provided by Bolsover District Council. Remember that CVs will not be accepted, so focus on completing the online application form accurately and thoroughly.
How to prepare for a job interview at Derbyshire County Council
â¨Know Your Legislation
Familiarise yourself with the Housing Act 1996, Homelessness Act 2002, and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will demonstrate your knowledge and suitability for the role.
â¨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully managed a demanding workload while providing excellent service to vulnerable clients. This will highlight your ability to handle challenging situations effectively.
â¨Emphasise Teamwork and Partnership Working
Be ready to discuss your experience in working collaboratively with other professionals. Highlight any partnerships you've formed that have led to successful outcomes, as this is crucial for the Housing Options Triage Officer role.
â¨Practice Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews with friends or family to build your confidence.
