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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for various council services.
- Company: Join Bolsover District Council, a supportive and dedicated workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and great work/life balance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE Maths and English Grade C or equivalent; strong communication skills.
- Other info: Be part of a talented team and embrace opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Closing date: 09 November 2025
Job Overview
We are looking for 2 highly motivated individuals with excellent customer service skills to work in our busy and challenging Customer Services Department. The successful candidates will provide a high quality information and advice service to all customers, including enquiries, service requests and complaints relating to all aspects of the Council’s services.
Qualifications
- A good standard of education through qualification (e.g. GCSE Maths and English Grade C or equivalent)
- To be passionate about Customer Service and have a strong customer focus
- To have excellent communication skills and the ability to deal with complaints and sensitive issues
- A Willingness to train, develop new skills, welcoming the opportunity to be at the forefront of change and improvements
- To possess good ICT skills and ability to adapt to new technologies
- To be able to work within a team environment
Why work for us
Bolsover District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce. If you are keen to make a difference to people’s lives and develop your skills and experience, we would like to hear from you.
We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives.
Apply today
Applications close midnight 9th November 2025. Please read the Guidance Notes provided before completing any application and note that CVs will not be accepted.
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Customer Advisor employer: Derbyshire County Council
Contact Detail:
Derbyshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research Bolsover District Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer enquiries or complaints. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Bolsover District Council.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see how your skills and experiences align with what we're looking for, so highlight those in your application!
Show Your Passion for Customer Service: Since this role is all about customer service, let your enthusiasm shine through! Share examples of how you've gone above and beyond for customers in the past. We love to see that passion!
Tailor Your Application: Don’t just send a generic application. We want to know why you’re a great fit for us specifically. Use the language from the job description and relate your experiences directly to the qualifications we’re after.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of everything and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Derbyshire County Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. This will show your passion for customer service and your ability to deal with complaints effectively.
✨Showcase Your Communication Skills
During the interview, focus on clear and concise communication. Practice answering common interview questions out loud, and consider using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your ability to handle sensitive issues.
✨Demonstrate Your Team Spirit
Be prepared to talk about your experience working in a team environment. Share examples of how you've collaborated with others to achieve a common goal. This will highlight your willingness to work together and adapt to changes within the team.
✨Embrace New Technologies
Familiarise yourself with any relevant ICT tools or software that may be used in the role. If you have experience with similar technologies, mention it during the interview. Showing your adaptability to new tech will impress the interviewers and align with their focus on improvements.
