Phlebotomist/administrator in Nottingham

Derby Road Health Centre is looking to recruit a part-time (25 hours) administration assistant and phlebotomist to join our experienced team. We are a busy practice with a diverse patient population; we use SystmOne as our clinical system which is linked to the hospital ICE system for pathology requesting and tracking. We are looking for an enthusiastic, experienced and motivated person with administration and customer service skills along with phlebotomy to assist with home visits when demand dictates. The ideal candidate will work with our existing team of clinicians and non-clinicians. Experience of working within a GP practice is highly desirable and experience of working independently within a supportive team is essential. The role will include some home visits to our housebound patients; therefore, access to a vehicle is essential. The working pattern will be over 5 mornings per week. The successful candidate must have a UK driver’s licence and insurance for business use.

Main duties of the job:

• Home visits
• Knowledge of emergency drugs; policies and procedures
• Participate in QOF & CQC
• Attend PLTs (Protected Learning Time Training)
• Related clinical administration
• Assist the Care Navigation team with administration tasks
• Cover the reception desk at busy times
• Assist the Management team with administrative duties

Job responsibilities:

• Report to the Practice’s Nursing Clinical Lead, Managing Partner and Deputy Manager
• Communicate effectively with other team members
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
• Take responsibility for own developmental learning and performance
• Ensure compliance with mandatory training requirements
• Maintain a record of own personal development
• Undertake any new training requirements
• Recognise and understand the roles and responsibilities of individuals working in the primary health care team
• Be aware of the legal issues pertinent to the role of a phlebotomist/administrator in general practice

Health, safety and security:

• Use the personal security systems within the workplace according to practice guidelines
• Identify the risks involved in work activities and undertake them in a way that manages the risks
• Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards
• Report any potential risks identified
• Understand and apply the principles of the cold chain
• Know the general principles of first aid and resuscitation
• Know the health and safety policies and procedures within the workplace

Service improvement:

• Be aware of and, if appropriate, assist in current clinical audit
• Work with colleagues in the team on the development of current and new services and other initiatives

Quality:

• Alert other team members to issues of quality and risk in the care of patients
• Ensure own actions are consistent with clinical governance systems
• Practice in accordance with agreed standards of care
• Enable patients to access appropriate professionals in the team
• Know how clinical governance affects the role and bring to the attention of more senior staff any specific risk situation

Equality and diversity:

• Act in ways that recognise the importance of people's rights
• Respect the privacy, dignity, needs and beliefs of patients and carers
• Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
• Act as a chaperone

Clinical skills health and well-being:

• Undertake, record and follow guidelines for the tasks for which you have received appropriate training
• Urinalysis and preparation of specimens for investigation by the pathology laboratory
• Measuring and recording physiological measurements
• Prepare and maintain environments and equipment before, during and after patient care interventions
• Ask about smoking status and signpost to smoking cessation services

Information processes:

• Record information and activities undertaken with patients and carers in an accurate and timely fashion
• Maintain confidentiality of information relating to patients, relatives, staff and the practice
• Take necessary precautions when transmitting information

The role and requirements:

• Phlebotomy
• Home visits
• Knowledge of emergency drugs; policies and procedures
• Stock taking and ordering
• Recording fridge temperature
• Check oxygen cylinder level
• Participate in QOF & CQC
• Annual reviews for QOF
• Sending patients for annual blood tests for dementia / diabetes etc.
• Attend PLTs (Protected Learning Time Training)
• Related clinical administration
• Any other duties within your remit as deemed necessary by your line manager

Person Specification:

• A-C English and Maths
• Training in Venepuncture
• Education / Qualification: A-C English and Maths
• Training in Venepuncture, Relevant Health Care NVQ, Care Certificate
• Observations including BP, height, weight, BMI
• Previous Experience: In-depth knowledge and understanding of primary and community health care
• Good understanding of General Practice Procedures
• Sound understanding of clinical governance
• Adherence & awareness of confidentiality
• From April 2022 requirement for staff working within the healthcare sector to be fully vaccinated regarding COVID-19

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.