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- Tasks: Deliver excellent customer service at events and in cafes, ensuring a memorable experience.
- Company: Join the Museum of Making, a vibrant space celebrating Derby's rich cultural heritage.
- Benefits: Earn £10-£12.21 per hour with flexible shifts and on-the-job training.
- Why this job: Be part of a friendly team and contribute to inspiring cultural events.
- Qualifications: Customer service skills are essential; experience in hospitality is a plus but not required.
- Other info: Diversity is valued; we encourage applications from under-represented groups.
The predicted salary is between 10 - 12 £ per hour.
Do you have a passion for high quality customer care, museums and their rich cultural heritage? Are you a friendly, enthusiastic, highly driven team player? If the answer is yes, you may be exactly what we are looking for.
The Museum of Making is a contemporary space telling Derby’s 300-year history of making to inspire new creativity. A variety of galleries and exclusive events spaces are available to create a beautiful and inspiring backdrop to any event. We are increasing our talented team of event staff to help create a professional and customer focused environment.
The Role
We are looking for suitable, enthusiastic and very friendly people to join our bank of casuals to work in The Museums’ Cafes and at events. As a Casual Hospitality & Catering Assistant, you will be responsible for delivering an excellent guest experience for both a variety of events and in the Museums’ cafes. Duties will include everything from setting up events to serving food and drinks, as well as other general duties such as cleaning and adhering to health & hygiene. You will ideally have experience of working in a customer focused role, have bar experience and have knowledge of food hygiene regulations, but this is not a necessity. On the job training will be given for all areas of the role. You must have a friendly disposition and excellent customer service skills. You will mostly be situated at the Museum of Making but will also work at our other museum event spaces.
The Person
You will have an eye for detail and have a good understanding of events and excellent customer service. You will be a good team player and enjoy working in a customer focused role and be results orientated. If you have experience working in a visitor attraction or customer focused environment, then that’s a bonus.
We believe that diversity and equality within our workplace, programmes, and in our outlook is crucial. We therefore particularly welcome applications from candidates that are under-represented at Derby Museums and within the heritage sector, including black and minority ethnic candidates and/or candidates with a disability.
The Place
Derby Museums is a charitable trust which manages three museums and cares for collections of cultural heritage on behalf of Derby City Council. This includes the finest collection of work by the 18th century British artist Joseph Wright of Derby and extensive collections of natural science, world cultures, archaeology, history and making. Derby is a city with a heart, in the heart of England. It’s a friendly, prosperous but affordable place on the edge of the beautiful Peak District and has great ambitions to place culture at the heart of its future prosperity.
Hours
As and when required, both daytime and evening shifts available.
Salary
£10 per hour for National Minimum Wage 18-20 / £12.21 per hour for National Living Wage 21+
We are looking to recruit a number of Hospitality and Catering Assistants, therefore there is currently no deadline for receipt of applications, however we will close submissions when we have recruited the team members required to fill the current casual pool. Interviews will be held at the Museum of Making, Silk Mill Lane, Derby DE1 3AF. Please ensure that your CV is sent to us in Word format or as a PDF.
Hospitality and Catering Assistant (casual) employer: Derby Museums
Contact Detail:
Derby Museums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality and Catering Assistant (casual)
✨Tip Number 1
Get to know the Museum of Making! Familiarise yourself with their events and exhibitions. This way, when you chat with them, you can show off your enthusiasm and knowledge about their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide excellent service. Role-playing with a friend can help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or at local events. They might share insider tips or even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready to showcase your personality! The Museum is looking for friendly and enthusiastic team players, so let your passion shine through in every interaction, whether it’s an interview or a casual chat.
We think you need these skills to ace Hospitality and Catering Assistant (casual)
Some tips for your application 🫡
Show Your Passion: Let your love for customer care and cultural heritage shine through in your application. We want to see that you're not just looking for a job, but that you genuinely care about providing an excellent experience for our guests.
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer-focused roles. Even if you don’t have direct hospitality experience, showcase skills that demonstrate your ability to work well in a team and provide great service.
Be Friendly and Enthusiastic: Your personality matters! Use your application to convey your friendly disposition and enthusiasm for the role. We’re looking for team players who can create a welcoming atmosphere for our visitors.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our recruitment process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Derby Museums
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about times you've gone above and beyond for a customer, as this role is all about delivering an excellent guest experience. Be ready to share specific examples that highlight your friendly disposition and ability to handle various situations.
✨Familiarise Yourself with the Venue
Take some time to learn about the Museum of Making and its events. Understanding the space and its cultural significance will show your enthusiasm and commitment. You might even want to visit the museum beforehand to get a feel for the environment and the types of events they host.
✨Prepare for Teamwork Questions
Since this role requires being a good team player, think about your past experiences working in teams. Prepare to discuss how you contribute to a positive team dynamic and how you handle conflicts or challenges within a group setting. This will demonstrate your ability to work well with others in a busy environment.
✨Show Your Passion for Hospitality
Let your passion for hospitality shine through during the interview. Talk about why you enjoy working in customer-focused roles and what excites you about the hospitality and catering industry. This will help convey your enthusiasm for the position and align with their search for friendly, enthusiastic candidates.