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- Tasks: Lead the front desk team and ensure exceptional guest experiences at The Caesar Hotel.
- Company: Join Derby Hotels Collection, a unique portfolio of luxury hotels across major European cities.
- Benefits: Enjoy competitive salary, Oyster Card benefits, and friends & family room rates.
- Why this job: Be part of a passionate team redefining hospitality excellence in a vibrant London setting.
- Qualifications: Previous supervisory experience in luxury hotels, strong leadership, and bilingual in English and Spanish.
- Other info: Flexible shifts required; work in a charming boutique hotel with a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Derby Hotels Collection, LONDON PARIS BARCELONA MADRID – An original collection of 5 star and 4 star luxury Hotels and Apartments located in the heart of major European capitals. Founded in Barcelona in 1968 and now with a portfolio of 23 independent and characterful properties, each hotel is unique whether it’s a former palace, a modern boutique with art-deco heritage, a listed building with contemporary designed interiors or the most original Apartments – they all reflect the key identity of the brand: passion for art, design, fine hospitality and culinary savoir faire. Boasting an array of vibrant and interesting restaurants & bars, each hotel also house out[1]standing collections of art and antiquities from ancient Egypt, Greece, Rome, Andean & Central American Cul[1]tures and much more. Discerning guests travelling on business or leisure delight at the opportunity of a unique, enhanced hotel experience and so do local residents and visitors alike. People and Culture are core to the company’s foundation extending beyond our hotel Collection – the Egyptian Museum of Barcelona, one of the most important private museum of ancient Egyptian antiquities in the world, was founded by patron of the arts, amateur archaeologist and collector Mr Jordi Clos, the hotelier behind the Derby Hotels Collection alongside Mr Joaquim Clos, the company CEO www.derbyhotels.co
We are a global company committed to sustainability, collaborating with social entities that promote values of integration, equal opportunities, and social inclusion, while creating unique experiences of excellence, gastronomy, and culture.
We are sincerely dedicated to service excellence, quality, and, above all, continuous improvement to ensure the utmost satisfaction and personalization for our guests.
GRUPO DERBY COLLECTION affirms its commitment to establishing and developing policies that integrate equality of treatment and opportunities between women and men, avoiding direct or indirect gender-based discrimination. The group also promotes and fosters measures aimed at achieving real equality within the organization, establishing equal opportunities for women and men as a strategic principle of its corporate and human resources policies.
About The Caesar Hotel
Located in the heart of London, The Caesar Hotel is a boutique gem within the prestigious Derby Hotels Collection. With its charming Victorian façade and contemporary interiors, The Caesar offers guests an unforgettable stay combining classic elegance with modern comfort. Renowned for its exceptional service, prime location, and unique character, our hotel is a home away from home for travelers seeking an authentic London experience.
About the Role
We are now seeking a dedicated and experienced Front Office Manager to lead our reception team at The Caesar Hotel. This is an exciting opportunity for a passionate hospitality professional to take on a pivotal role in ensuring the smooth operation of our front office and delivering exceptional guest experiences.
Key Responsibilities
- Oversee the daily operations of the front desk, ensuring a seamless and efficient check-in and check-out process.
- Manage and motivate the reception team, fostering a culture of excellence and teamwork.
- Act as the main point of contact for guest inquiries, complaints, and special requests, ensuring all are addressed promptly and professionally.
- Maintain high standards of customer service and actively seek opportunities to exceed guest expectations.
- Monitor room availability and coordinate with the reservations team to optimize occupancy and revenue.
- Prepare and manage schedules, ensuring adequate coverage during peak times.
- Train and develop team members to enhance their skills and ensure consistent performance.
- Collaborate with other departments to ensure smooth communication and operational efficiency.
- Implement and uphold hotel policies and procedures, ensuring compliance with health and safety regulations.
Qualifications and Skills
- Previous experience in a supervisory or managerial role within a front office or reception team, preferably in a boutique or luxury hotel setting.
- Strong leadership and organizational skills with the ability to multitask effectively.
- Exceptional interpersonal and communication skills, with a genuine passion for guest service.
- Proficient in hotel management software.
- Fluency in English and Spanish is required; additional languages are an asset.
- A proactive and solution-oriented mindset with a keen eye for detail.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
What We Offer
- An excellent opportunity to play an integral role at a Front Office Manager
- Competitive salary commensurate with relevant job experience, candidate’s professional track record and proven achievements, academic qualifications and skills-set and overall profile alignment
- Oyster Card up to Zone 5
- We are located in Central London in W2, both equidistant Queensway and Bayswater tube stations are a 5 min. walk to the Hotel
- A comfortable work environment.
- Use of the hotel Canteen for lunch
- Friends & Family room rates and benefits to enjoy at our Hotels Collection
- Join us at Derby Hotels Collection and be part of a team that redefines hospitality excellence in the heart of London!
Derby Hotels Collection | Front Desk Manager employer: Derby Hotels Collection
Contact Detail:
Derby Hotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Derby Hotels Collection | Front Desk Manager
✨Tip Number 1
Familiarize yourself with the unique offerings of The Caesar Hotel and Derby Hotels Collection. Understanding the brand's commitment to art, design, and exceptional guest experiences will help you align your approach during interviews.
✨Tip Number 2
Highlight your leadership skills and experience in managing a front office team. Be prepared to share specific examples of how you've motivated staff and improved guest satisfaction in previous roles.
✨Tip Number 3
Demonstrate your proactive and solution-oriented mindset by preparing to discuss challenges you've faced in hospitality and how you successfully resolved them. This will showcase your ability to handle the dynamic environment of a luxury hotel.
✨Tip Number 4
Since fluency in English and Spanish is required, practice your language skills and be ready to engage in conversations in both languages. This will not only show your proficiency but also your readiness to connect with diverse guests.
We think you need these skills to ace Derby Hotels Collection | Front Desk Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Derby Hotels Collection's commitment to service excellence, sustainability, and equality. Reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasize your previous supervisory or managerial roles in front office settings, particularly in boutique or luxury hotels. Use specific examples to demonstrate your leadership and organizational skills.
Showcase Language Proficiency: Since fluency in English and Spanish is required, make sure to clearly state your language skills in your CV and cover letter. If you speak additional languages, mention them as well to stand out.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Use keywords from the listing to ensure your application resonates with the hiring team.
How to prepare for a job interview at Derby Hotels Collection
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific experiences where you went above and beyond to ensure guest satisfaction, as this aligns with the company's commitment to service excellence.
✨Demonstrate Leadership Skills
As a Front Desk Manager, you'll be leading a team. Prepare examples of how you've successfully managed and motivated a team in the past. Highlight your ability to foster a culture of teamwork and excellence, which is crucial for this role.
✨Familiarize Yourself with Hotel Operations
Understand the daily operations of a front desk in a luxury hotel setting. Be ready to discuss how you would handle common challenges, such as managing peak times or addressing guest complaints, showcasing your problem-solving skills.
✨Highlight Multilingual Abilities
Fluency in English and Spanish is required, but additional languages are a plus. If you speak other languages, make sure to mention them during the interview, as this can set you apart and demonstrate your ability to cater to a diverse clientele.
