At a Glance
- Tasks: Ensure safety and provide support to fans during matchdays at Pride Park Stadium.
- Company: Join Derby County Football Club, a vibrant community hub for sports enthusiasts.
- Benefits: Earn £12.71 per hour, with potential increase after training, plus flexible part-time hours.
- Other info: Great opportunity for personal growth and to gain valuable skills in crowd management.
- Why this job: Be part of the action, meet fellow fans, and contribute to an exciting matchday experience.
- Qualifications: Customer service experience preferred; must be 18+ and willing to work unsociable hours.
The predicted salary is between 12.71 - 12.71 £ per hour.
Matchday Safety Steward
Derby County Football Club is seeking a Matchday Safety Steward to join Stadium Control at Pride Park Stadium.
Salary
£12.71 per hour (rising to £13.06 upon successful completion of Level 2 Spectator Safety Training).
Contract
Permanent (Part time).
Closing date
Location
Pride Park Stadium.
Responsibilities
- Support the matchday safety operation by providing assistance, direction, and safety advice to spectators in a polite, courteous, and helpful manner.
- Build rapport with fans throughout the season, maintaining a helpful, approachable presence.
- Attend 70% of all home league fixtures (including weekend and evening work) and work unsociable hours as required.
- Work using own initiative and as part of a team, following stadium safety protocols.
Qualifications and Experience
- Previous customer service experience.
- Previous stewarding or crowd management experience (desired).
- Knowledge of Pride Park Stadium.
- Flexibility to work unsociable hours.
- Confident, resilient, and self‑motivated with excellent verbal and written communication skills.
- Work using own initiative and as part of a team.
- Aged 18 or over.
- Have a Level 2 Spectator Safety training qualification; club will provide if not already obtained.
Desirable Attributes
- GCSE or equivalent in Maths and English to Grade C or above
- Security Industry Authority (SIA) Accreditation
Matchday Safety Steward employer: Derby County Football Club
Derby County Football Club is an exceptional employer, offering a supportive work environment at the iconic Pride Park Stadium. With a focus on employee development, flexible working patterns, and a commitment to equality and inclusion, staff enjoy generous benefits including annual leave, complimentary season tickets, and opportunities for community engagement. Join a passionate team dedicated to making a positive impact both within the club and the wider community.
Contact Details:
Derby County Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Safety Steward
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We think you need these skills to ace Matchday Safety Steward
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Derby County Football Club. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Derby County Football Club.
How to prepare for a job interview at Derby County Football Club
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Derby County Football Club.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Derby County Football Club.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Derby County Football Club.
