At a Glance
- Tasks: Support students through their journey with expert advice and guidance.
- Company: Join Derby College Group, a supportive and innovative educational environment.
- Benefits: Enjoy great perks like discounts, pension contributions, and continuous development opportunities.
- Other info: Diversity and inclusion are at the heart of our workplace culture.
- Why this job: Make a real difference in students' lives while working in a collaborative team.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24000 - 28000 € per year.
Fixed term maternity cover till May 2027.
Derby College Group (DCG) are recruiting a Student Services Advisor to join our Student Services team based at our Broomfield Campus, and supporting our other campuses as required. DCG supports 13,000 students studying full-time, part-time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.
The Opportunity
The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). Within this role you’ll be a pivotal member of the Student Services team providing this important support to students in person, via telephone or email. You’ll be part of a strong flexible customer focussed team who are dedicated to supporting our students through their journey with us.
About you
To excel within this role, you’ll have great interpersonal and communication skills, be highly organised and have good attention to detail. You’ll also have knowledge of data Protection and GDPR compliance.
The Benefits
- Membership of the Local Government Pension Scheme with a 19.9% employer contribution
- Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
- TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
- Discounts on East Midlands Railway Annual Season Tickets
- Microsoft Office for FREE with 1TB of OneDrive cloud storage
- Discount on treatments at SENSI our onsite salon at the Roundhouse
- Flint Bishop Solicitors – free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
- Continuous development and progression opportunities
- Free eye tests with Specsavers
- Employee Assistance Programme
- Cycle to Work Scheme
Diversity, Inclusion and Belonging
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Recruitment Agencies
We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.
Student Services Adviser in West Hallam employer: Derby College
Derby College Group (DCG) is an exceptional employer that prioritises the well-being and development of its staff while fostering a collaborative and inclusive work culture. With a strong commitment to employee growth, DCG offers numerous benefits including membership in the Local Government Pension Scheme, continuous professional development opportunities, and various discounts, all within a supportive environment dedicated to student success. Located at the Broomfield Campus, employees can enjoy a vibrant community atmosphere while making a meaningful impact on the lives of over 13,000 students.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Adviser in West Hallam
✨Tip Number 1
Get to know the company culture! Before your interview, check out Derby College Group's values like optimism and kindness. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! As a Student Services Adviser, you'll be chatting with students all day. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past where you've juggled multiple tasks or helped someone in need. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don't forget to apply through our website! It's the only way to get your application in, so make sure you follow the link provided. We can't wait to see what you bring to the table!
We think you need these skills to ace Student Services Adviser in West Hallam
Some tips for your application 🫡
Follow the Application Process:Make sure to apply through the link provided in the job description. We don’t accept CVs, so stick to the online application form to keep things smooth and straightforward.
Show Your Passion for Student Services:In your application, let us know why you’re excited about supporting students. Highlight any relevant experience or skills that show you’re all about providing excellent customer service.
Be Organised and Detail-Oriented:Since this role requires great attention to detail, make sure your application is clear and well-structured. Double-check for any typos or errors before hitting submit!
Emphasise Your Interpersonal Skills:We’re looking for someone with fantastic communication skills. Use your application to demonstrate how you’ve successfully interacted with others in previous roles or experiences.
How to prepare for a job interview at Derby College
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Services Adviser. Familiarise yourself with the key responsibilities and how they align with DCG's values of optimism, equity, kindness, innovation, and collaboration. This will help you demonstrate your enthusiasm and fit for the position.
✨Showcase Your Interpersonal Skills
As this role is all about supporting students, be ready to share examples of how you've effectively communicated and built relationships in previous roles. Think of specific situations where your interpersonal skills made a difference, whether in person, over the phone, or via email.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Prepare to discuss how you manage multiple tasks and ensure attention to detail, especially when dealing with sensitive information like data protection and GDPR compliance. Bring up any relevant experiences that showcase these abilities.
✨Embrace Inclusivity
DCG values diversity and inclusion, so be prepared to talk about how you can contribute to creating an inclusive environment. Share your thoughts on the importance of diversity in education and any experiences you have that demonstrate your commitment to fostering an inclusive atmosphere.
