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For Companies At a Glance
- Tasks: Support students through their journey, providing information and guidance in person, via phone, or email.
- Company: Join Derby College Group, a vibrant institution supporting 13,000 students across various programmes.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and discounts on services and travel.
- Why this job: Be part of a collaborative team dedicated to student success in an inclusive and supportive environment.
- Qualifications: Strong communication skills, organisation, attention to detail, and NVQ level 3 in Advice and Guidance preferred.
- Other info: Opportunity for continuous development and progression within a diverse workplace.
The predicted salary is between 20000 - 27000 £ per year.
Derby College Group (DCG) are recruiting a Student Services Advisor to join our Student Services team based at our Broomfield Hall campus, and supporting our other campuses as required. DCG supports 13,000 students studying full-time, part-time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.
The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). Within this role you'll be a pivotal member of the Student Services team providing this important support to students in person, via telephone or email. You'll be part of a strong flexible customer focussed team who are dedicated to supporting our students through their journey with us.
About you
To excel within this role, you'll have great interpersonal and communication skills, be highly organised and have good attention to detail. You'll also have knowledge of data Protection and GDPR compliance and have your NVQ level 3 in Advice and Guidance or be willing to work towards this with support from us.
The Benefits
- Updated salary of £23,557 per annum
- 20 days holiday plus 8 bank holidays and 6 closure days where these occur
- Membership of the Local Government Pension Scheme with a 20.5% employer contribution
- Discount at our Ofsted rated 'Outstanding' onsite Little Explorers Nursery
- TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
- Discounts on East Midlands Railway Annual Season Tickets
- Microsoft Office for FREE with 1TB of OneDrive cloud storage
- Discount on treatments at SENSI our onsite salon at the Roundhouse
- Flint Bishop Solicitors - free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
- Continuous development and progression opportunities
- Free eye tests with Specsavers
- Employee Assistance Programme
- Cycle to Work Scheme
Diversity, Inclusion and Belonging
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
If you require visa sponsorship
Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Recruitment Agencies
We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.
Student Services Adviser in Ilkeston employer: Derby College
Contact Detail:
Derby College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Adviser in Ilkeston
✨Tip Number 1
Familiarise yourself with Derby College Group's values, such as optimism and collaboration. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your approach to student services.
✨Tip Number 2
Research common student queries and challenges faced at DCG. Being prepared with insights on how to address these issues will show your proactive attitude and readiness to support students effectively.
✨Tip Number 3
Network with current or former employees of DCG if possible. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your knowledge of data protection and GDPR compliance. This is crucial for the role, so being able to articulate your understanding will set you apart from other candidates.
We think you need these skills to ace Student Services Adviser in Ilkeston
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Student Services Adviser position. Tailor your application to highlight how your skills and experiences align with what Derby College Group is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or student support roles. Use specific examples to demonstrate your interpersonal and communication skills, as well as your ability to provide information, advice, and guidance.
Show Your Commitment to Diversity: Derby College Group values diversity and inclusion. Make sure to mention any relevant experiences or initiatives that showcase your commitment to creating an inclusive environment, as this aligns with their organisational values.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Derby College
✨Show Your Passion for Student Support
Make sure to express your enthusiasm for helping students throughout their journey. Share specific examples of how you've supported others in the past, whether in an educational setting or otherwise.
✨Demonstrate Your Communication Skills
As a Student Services Adviser, strong communication is key. Prepare to discuss how you would handle various scenarios, such as resolving student queries or providing guidance, showcasing your interpersonal skills.
✨Familiarise Yourself with GDPR and Data Protection
Since knowledge of data protection is essential for this role, brush up on GDPR regulations and be ready to discuss how you would ensure compliance while handling student information.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the Student Services team and the challenges they face. This demonstrates your proactive attitude and eagerness to contribute positively to the team.
