At a Glance
- Tasks: Support students through their journey with expert advice and guidance.
- Company: Join Derby College Group, a leader in student support and education.
- Benefits: Enjoy great perks like discounts, pension contributions, and professional development.
- Other info: Inclusive workplace committed to diversity and safeguarding.
- Why this job: Make a real difference in students' lives while working in a supportive team.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 € per year.
Fixed term maternity cover till May 2027.
Derby College Group (DCG) are recruiting a Student Services Advisor to join our Student Services team based at our Broomfield Campus, and supporting our other campuses as required. DCG supports 13,000 students studying full-time, part-time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.
The Opportunity
The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). Within this role you’ll be a pivotal member of the Student Services team providing this important support to students in person, via telephone or email. You’ll be part of a strong flexible customer focussed team who are dedicated to supporting our students through their journey with us.
About You
To excel within this role, you’ll have great interpersonal and communication skills, be highly organised and have good attention to detail. You’ll also have knowledge of data Protection and GDPR compliance.
The Benefits
- Membership of the Local Government Pension Scheme with a 19.9% employer contribution
- Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
- TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
- Discounts on East Midlands Railway Annual Season Tickets
- Microsoft Office for FREE with 1TB of OneDrive cloud storage
- Discount on treatments at SENSI our onsite salon at the Roundhouse
- Flint Bishop Solicitors – free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
- Continuous development and progression opportunities
- Free eye tests with Specsavers
- Employee Assistance Programme
- Cycle to Work Scheme
Diversity, Inclusion and Belonging
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
If you require visa sponsorship
Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Recruitment Agencies
We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.
Student Services Adviser employer: Derby College
Derby College Group (DCG) is an exceptional employer that prioritises the well-being and development of its staff while fostering a collaborative and inclusive work environment. With a strong commitment to student success, employees benefit from generous pension contributions, continuous professional development opportunities, and a range of discounts and perks, all within a supportive community dedicated to making a positive impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Adviser
✨Tip Number 1
Get to know the company! Research Derby College Group and their values like optimism, equity, and kindness. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Student Services Adviser, you'll need to interact with students regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the company culture, plus it shows your proactive attitude towards joining the team.
✨Tip Number 4
Apply through our website! Remember, CVs aren’t accepted, so make sure you submit your application via the link provided. This ensures your application is seen by the right people and keeps you in line with the requirements.
We think you need these skills to ace Student Services Adviser
Some tips for your application 🫡
Follow the Application Process:Make sure to apply through the link provided in the job description. We don’t accept CVs, so stick to the online application form to keep things smooth and straightforward.
Show Your Passion for Student Services:In your application, let us know why you’re excited about supporting students. Share any relevant experiences that highlight your customer service skills and your commitment to helping others.
Be Organised and Detail-Oriented:Since this role requires great attention to detail, make sure your application is clear and well-structured. Double-check for any typos or errors before hitting submit – we want to see your best work!
Highlight Your Interpersonal Skills:Communication is key in this role! Use your application to showcase your interpersonal skills. Whether it’s through examples of teamwork or how you’ve helped others, we want to see how you connect with people.
How to prepare for a job interview at Derby College
✨Know Your Stuff
Familiarise yourself with Derby College Group's mission and values, especially around optimism, equity, kindness, innovation, and collaboration. Be ready to discuss how your personal values align with theirs and how you can contribute to their student-centric approach.
✨Showcase Your Interpersonal Skills
As a Student Services Adviser, you'll be interacting with students daily. Prepare examples of how you've successfully communicated or resolved issues in the past. Think about times when you provided excellent customer service or helped someone navigate a challenging situation.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked about how you manage multiple tasks or keep track of important information. Share specific strategies you use to stay organised, especially in a busy environment like a college.
✨Understand Data Protection
Since knowledge of data protection and GDPR compliance is crucial for this role, brush up on these topics before your interview. Be prepared to discuss how you would handle sensitive information and ensure compliance in your day-to-day responsibilities.
