At a Glance
- Tasks: Be the friendly face of our college, greeting visitors and supporting students with their enquiries.
- Company: Join Derby College Group, a vibrant and inclusive educational institution.
- Benefits: Enjoy great perks like discounts, pension contributions, and continuous development opportunities.
- Other info: Flexible hours, with just two days a week, perfect for students!
- Why this job: Make a positive impact in a supportive environment while gaining valuable experience.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 31189 - 38119 £ per year.
Derby College Group (DCG) are recruiting a Customer Service Assistant/Receptionist to join our Student Services team based at our historic Roundhouse Campus in Pride Park, Derby.
The Opportunity
As the first point of contact, you will play a vital role in creating a positive and lasting impression whether greeting visitors, supporting students, or assisting staff and external partners. By delivering outstanding customer service, managing enquiries efficiently, and maintaining a friendly and approachable manner, you will help uphold the College’s reputation for excellence and inclusivity.
2 days a week, 7.5 hours each day, Tuesday and Wednesday.
About you
You’re a friendly and professional individual with excellent customer service, communication, and organisational skills. Confident using IT and handling enquiries, you stay calm under pressure and adapt well to changing situations. You work effectively both independently and as part of a team, with a good understanding of safeguarding, health and safety, and administrative procedures. Ideally, you bring experience in reception or customer service and hold—or are willing to work towards—an NVQ Level 2 in Customer Service or Administration.
The Benefits
- Membership of the Local Government Pension Scheme with a 19.9% employer contribution
- Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
- TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
- Discounts on East Midlands Railway Annual Season Tickets
- Microsoft Office for FREE with 1TB of OneDrive cloud storage
- Discount on treatments at SENSI our onsite salon at the Roundhouse
- Flint Bishop Solicitors – free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
- Continuous development and progression opportunities
Diversity, Inclusion and Belonging
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Customer Service Assistant/Receptionist in London employer: Derby College
Derby College Group is an exceptional employer that prioritises the growth and development of its staff while fostering a supportive and collaborative work culture. Located at the vibrant Joseph Wright Centre campus, employees benefit from a dynamic environment that encourages innovation and creativity, alongside opportunities for professional advancement and meaningful engagement with students and industry partners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant/Receptionist in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Derby College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Derby College and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant/Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Derby College.
Get Familiar with Our Brand:Before applying, take some time to learn about Derby College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Derby College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Derby College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Derby College will surely appreciate.
