At a Glance
- Tasks: Support students through their journey with expert advice and guidance.
- Company: Join Derby College Group, a supportive and innovative educational environment.
- Benefits: Enjoy great perks like discounts, pension contributions, and continuous development opportunities.
- Other info: Flexible hours over two days with a focus on diversity and inclusion.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and willingness to learn about advice and guidance.
The predicted salary is between 24000 - 28000 € per year.
Derby College Group (DCG) are recruiting a Student Services Advisor to join our Student Services team based at our Joseph Wright Campus, and supporting our other campuses as required. DCG supports 13,000 students studying full-time, part-time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.
The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). Within this role you’ll be a pivotal member of the Student Services team providing this important support to students in person, via telephone or email. You’ll be part of a strong flexible customer focussed team who are dedicated to supporting our students through their journey with us.
To excel within this role, you’ll have great interpersonal and communication skills, be highly organised and have good attention to detail. You’ll also have knowledge of data Protection and GDPR compliance and have your NVQ level 3 in Advice and Guidance or be willing to work towards this with support from us.
The Benefits:
- Membership of the Local Government Pension Scheme with a 19.9% employer contribution
- Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
- TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
- Discounts on East Midlands Railway Annual Season Tickets
- Microsoft Office for FREE with 1TB of OneDrive cloud storage
- Discount on treatments at SENSI our onsite salon at the Roundhouse
- Flint Bishop Solicitors – free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
- Continuous development and progression opportunities
- Free eye tests with Specsavers
- Employee Assistance Programme
- Cycle to Work Scheme
Diversity, Inclusion and Belonging: We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
Safeguarding statement: DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
If you require visa sponsorship: Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route.
Recruitment Agencies: We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.
Student Services Adviser in Derby employer: Derby College
Derby College Group (DCG) is an exceptional employer that prioritises the well-being and development of its staff while fostering a collaborative and inclusive work culture. Located at the Joseph Wright Campus, employees benefit from a range of perks including generous pension contributions, continuous professional development opportunities, and discounts on various services, all while being part of a dedicated team that supports over 13,000 students in their educational journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Adviser in Derby
✨Tip Number 1
Get to know the company culture! Before your interview, check out Derby College Group's values and mission. This will help you tailor your responses and show that you're a great fit for their optimistic and collaborative environment.
✨Tip Number 2
Practice your communication skills! As a Student Services Adviser, you'll need to be clear and friendly. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed multiple tasks or helped students in previous roles. This will demonstrate your ability to handle the diverse needs of students at DCG.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and supporting students on their journey.
We think you need these skills to ace Student Services Adviser in Derby
Some tips for your application 🫡
Show Your Passion for Student Support:When writing your application, let your enthusiasm for helping students shine through. We want to see how you can contribute to our mission of providing excellent customer service and support throughout their journey with us.
Be Clear and Concise:Keep your application straightforward and to the point. Highlight your relevant skills and experiences without rambling. We appreciate clarity, so make it easy for us to see why you're a great fit for the role!
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Student Services Adviser role. Mention your knowledge of data protection and any relevant qualifications, like your NVQ level 3 in Advice and Guidance, to show us you’re ready to hit the ground running.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Derby College Group.
How to prepare for a job interview at Derby College
✨Know Your Stuff
Familiarise yourself with Derby College Group's mission and values, especially their focus on student support. Be ready to discuss how your skills align with their commitment to providing excellent customer service throughout the student journey.
✨Showcase Your Interpersonal Skills
As a Student Services Adviser, you'll be interacting with students regularly. Prepare examples of how you've successfully communicated or resolved issues in previous roles. This will demonstrate your ability to connect with students and provide the support they need.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked about how you manage multiple tasks or maintain attention to detail. Share specific strategies you use to stay organised, especially when dealing with sensitive information like data protection and GDPR compliance.
✨Embrace the Team Spirit
DCG values collaboration, so be prepared to discuss your experience working in teams. Share instances where you contributed to a team goal or supported colleagues, showing that you're a flexible and dedicated team player who can thrive in a collaborative environment.
