At a Glance
- Tasks: Support students through their journey, providing information and guidance in person, via phone or email.
- Company: Join Derby College Group, a supportive and innovative educational environment.
- Benefits: Enjoy great perks like discounts, pension contributions, and continuous development opportunities.
- Other info: Inclusive workplace committed to diversity and safeguarding.
- Why this job: Make a real difference in students' lives while working in a collaborative team.
- Qualifications: Strong communication skills, organisation, and knowledge of data protection are essential.
The predicted salary is between 24000 - 28000 £ per year.
Fixed term maternity cover till May 2027.
Derby College Group (DCG) are recruiting a Student Services Advisor to join our Student Services team based at our Broomfield Campus, and supporting our other campuses as required. DCG supports 13,000 students studying full-time, part-time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.
The Opportunity
The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). Within this role you’ll be a pivotal member of the Student Services team providing this important support to students in person, via telephone or email. You’ll be part of a strong flexible customer focussed team who are dedicated to supporting our students through their journey with us.
About You
To excel within this role, you’ll have great interpersonal and communication skills, be highly organised and have good attention to detail. You’ll also have knowledge of data Protection and GDPR compliance.
The Benefits
- Membership of the Local Government Pension Scheme with a 19.9% employer contribution
- Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
- TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
- Discounts on East Midlands Railway Annual Season Tickets
- Microsoft Office for FREE with 1TB of OneDrive cloud storage
- Discount on treatments at SENSI our onsite salon at the Roundhouse
- Flint Bishop Solicitors – free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
- Continuous development and progression opportunities
- Free eye tests with Specsavers
- Employee Assistance Programme
- Cycle to Work Scheme
Diversity, Inclusion and Belonging
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
If you require visa sponsorship
Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Recruitment Agencies
We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.
Student Services Adviser employer: Derby College Group
Derby College Group (DCG) is an exceptional employer that prioritises the well-being and development of its staff while fostering a collaborative and inclusive work culture. Located at the Broomfield Campus, employees benefit from a range of perks including generous pension contributions, continuous professional development opportunities, and a commitment to diversity and inclusion. Joining DCG means being part of a dedicated team that supports over 13,000 students, making a meaningful impact in their educational journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Adviser
✨Get Involved in Local Edu-Tech Meetups
Dive into some local edu-tech meetups or webinars related to digital learning. These gatherings are prime spots to connect with professionals in the field, and you might just bump into someone from Derby College Group looking for temporary support like a Student Services Adviser. Plus, you’ll get to see what’s trending in education tech!
✨Volunteer for Online Educational Events
Look for opportunities to volunteer at online events or workshops—these can help you gain experience and get your name out there. Your contributions may catch the eye of companies like Derby College Group when they’re on the lookout for talented folks for temporary roles in digital learning.
✨Leverage Social Media Groups
Join social media groups focused on digital education, like Facebook or LinkedIn groups. These communities often share job postings for temporary roles and can help us connect with current members at Derby College Group who can potentially put in a good word for you.
✨Make Your Passion for Teaching Visible
Consider creating content that showcases your knowledge of digital learning—maybe a blog or a series of helpful videos. This not only builds your portfolio but establishes your credibility in the field. Plus, you never know who from Derby College Group might stumble upon your work while looking for a Student Services Adviser!
We think you need these skills to ace Student Services Adviser
Some tips for your application 🫡
Show Off Your Digital Skills:In the digital learning and education sector, it's crucial to highlight your tech-savviness. Make sure your CV includes any experience with e-learning platforms, digital content creation, or learning management systems. This tech flair helps us see you're ready to thrive in our digital landscape at Derby College Group.
Let Your Passion Shine Through:For a temporary role, we want to know why you’re excited about digital learning! Your cover letter should reflect your enthusiasm for education technologies. Talk about any projects or initiatives you’ve been part of that showcase your passion. This gives us insight into how you can contribute to our team, even for a short stint.
Include Relevant Certifications:If you have any certifications related to digital education—like teaching online or instructional design—make sure you highlight those in your application. They can really set you apart from other candidates and show us you're knowledgeable and committed to the field.
Tailor Your Portfolio:If you’ve created any digital learning materials, this is the perfect time to showcase them! We love seeing examples of your work, so include a link to your portfolio that features your best creations relevant to the temporary role at Derby College Group. This hands-on evidence can speak volumes about your creative capabilities!
How to prepare for a job interview at Derby College Group
✨Show Off Your Creativity in Digital Learning
When preparing for your interview with Derby College Group, think about how you can showcase your creative approaches to digital learning. Bring along examples of projects or modules you've designed, especially those that highlight your ability to engage students remotely. It’ll help demonstrate your hands-on experience, which is essential for this role.
✨Know Your EdTech Tools
Get familiar with the latest in educational technology tools that are popular in the digital-learning field, like learning management systems and online assessment platforms. Being able to chat fluently about tools such as Moodle or Google Classroom during your interview could give you a real edge and show that you're ready to hit the ground running.
✨Flexibility is Key for Temporary Roles
Since this role with Derby College Group is temporary, it’s super important to convey your flexibility and adaptability during the interview. Be ready to discuss how you can quickly acclimate to new environments and seamlessly integrate into existing teams. It shows you’re a team player and can handle the ebb and flow of temporary work.
✨Demonstrate Passion for Lifelong Learning
In the digital learning space, showing a passion for education and personal development can really set you apart. Be prepared to chat about how you stay current with trends in digital education and any extra courses or resources you’ve explored. It’ll highlight your motivation and potential value to Derby College Group as they seek to innovate in their teaching approaches.
