PCN Business Manager

Derby City South Healthcare Ltd is seeking a proactive, skilled, and dedicated Business Manager to join our PCN. The new Business Manager will play a vital role in ensuring the continued smooth operation of the PCN and supporting the ongoing delivery of high-quality care to our community. This is a fantastic opportunity for someone with strong leadership, financial, and operational management skills to make a significant impact in primary care, while building upon the legacy of collaboration, excellence, and patient-centred care established by our PCN.

Main duties of the job:

• To manage and coordinate all aspects of PCN functionality.
• Lead PCN activities and services operationally and strategically.
• Motivating and managing staff, optimising efficiency and financial performance.
• Ensuring the PCN achieves its long-term strategic objectives in a safe and effective working environment.
• Through innovative ways of working, lead the team with promoting Vision, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development, Equality, Diversity and Inclusion.
• Ensure the PCN complies with CQC regulations.

About us:

Derby City South Healthcare Ltd is the delivery arm company behind Derby City South PCN - a mature, stable PCN that puts patients and practices first and prioritises continuity of care close to home. PCNs were formed as part of the NHS long-term plan. PCNs are developing to bring together general practice in geographical networks covering populations of approximately 30-50,000 patients - our PCN is large and covers 7 practices with 103,000 patients.

Job responsibilities:

• To assist the PCN Director(s) and board in setting and realising the PCN vision, mission and business strategy.
• To play a pivotal role in the delivery of high-quality primary health care services.
• Operationally lead and manage the delivery of our 'Team Up' service.
• Line management of PCN staff.
• To be involved in the management and strategic development of the PCN.
• Support the PCN Director(s) and board to ensure the smooth running of the PCN.
• Manage contractual requirements on behalf of the PCN.
• Coordinate the delivery of enhanced services and other service submissions on behalf of the PCN.
• To cultivate the benefits of working at scale.
• To develop and maintain positive relationships with and across the PCN.
• To be responsible for the production of performance and quality reports within the PCN and other PCN initiatives.
• Secure funding opportunities for the development of patient services and realisation of the PCN business strategy.
• To be responsible for the oversight of the PCN's financial systems/budgeting/PCN employed staff/payments to all the practices within the Network.
• Ensure the PCN's compliance with the GDPR and FOI along with other relevant legislation and professional information management standards.
• To represent the PCN in cross organisation meetings when agreed.
• First point of contact for Practice Managers with regard to delivery of PCN projects/schemes.
• Coordinate training and development of PCN clinical/administrative staff.
• Support recruitment, induction and training of new PCN staff.
• Collate feedback / analyse data on behalf of the PCN to report to the PCN Board and ICB as required.
• Take the lead in strategically developing and shifting towards 'neighbourhoods' as described in the NHS ten year plan.

Health and Safety:

Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to take reasonable care of themselves and for others at work, to cooperate with the PCN as far as is necessary to enable them to carry out their legal duty, and not to intentionally or recklessly interfere with anything provided including personal protective equipment for Health and Safety or welfare at work.

Safeguarding Children and Vulnerable Adults:

Derby City South Healthcare is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults, and as such expects all staff and volunteers to share this commitment.

Quality and Clinical Governance:

Quality in Health Care delivery has three core dimensions: Patient Safety, Patient Experience and Clinical Effectiveness. Clinical Governance is about the systems, processes and behaviours to ensure that high quality services are provided to patients.

Information Governance:

It is the responsibility of all staff to respect the confidentiality of patients and staff, as specified in the Caldicott Principles, Data Protection Act and the Human Rights Act.

Person Specification:

Experience:

• Significant operational management experience within healthcare.
• Experience working with multiple stakeholders across organisations.
• Experience monitoring and acting upon operational KPIs.
• Experience managing workforce issues such as recruitment, HR processes, rotas and attendance.
• Understanding of healthcare landscape and NHS priorities.
• Experience of working in primary care.
• Understanding of NHS contracts and funding streams.
• Experience setting up or project managing new healthcare services and workflows.
• Experience of working to address health inequalities within a population.

Qualifications:

• Full UK Driving Licence.
• Evidence of ongoing professional development relevant to operational, leadership, or healthcare management roles.
• Formal management or leadership qualification (e.g., ILM, CMI, MBA).
• Training or certification related to CQC, Health & Safety, or NHS compliance.

Knowledge and Skills:

• Proficient with IT systems and clinical systems.
• Understanding of healthcare landscape and NHS priorities.
• Strong financial and budget management skills.
• High level communication skills able to influence, negotiate efficiently and effectively.
• Skilled in operational management, performance management, and service improvement.
• Ability to lead confidently during periods of change.
• Knowledge of digital products in primary care and able to implement transformation and change in digital solutions.

Personal Attributes:

• Highly organised and proactive with a focus on solutions.
• Professional, approachable and able to build strong relationships with clinical and non-clinical teams and outside stakeholders.
• Able to act as the senior escalation point and maintain service stability.
• Commitment to maintaining confidentiality, equality, diversity and patient centred care.
• Flexible and adaptable to meet the needs of the business.
• Willingness to work 37.5 hours per week with flexibility dependent on business needs.
• Ability to work at locations across the PCN, and ability to attend meetings/conferences at other locations when required.